5 Quartos & Carrinho de Golfe para 6! No green, tudo para CRIANÇAS, 2 Quartos King

Thank you Jan, for your response! Our new VRBO id # is 1423865. We would love to have you come stay again. Please contact us for a return renter and referral discount.

Thank you so much- we are glad you enjoyed your stay!

We are so glad you liked the home. However in response to your review, the additional cleaning fee was due to the state you left the home which included broken glass left all over the floor from an item you broke, didn't report to us, or clean up, and primarily from the additional issues which were photographed and sent to you (along with the photos of the ruined towels, sheets, and king duvet). Besides the additional cleaning charge we were charged from the issue that isn't mentioned here, we spent over $400 on replacing items from your stay which is well under what you were charged. We hate to have to charge guests but this was unavoidable.

Thank you Megan! We are so glad you enjoyed your stay and are welcome back anytime

We were disappointed by this guest's experience, as we worked diligently throughout her stay to address a series of complaints that we felt were largely unreasonable and not reflective of the condition of the property. Many of her concerns centered around exterior mildew on the outside of the home. The property is located in a hot, humid coastal environment where exterior mildew can develop quickly, particularly after the significant rainfall we experienced both the week before and during her stay. This was exterior surface mildew only and was not black mold, nor did it pose any health concern. Nevertheless, we immediately scheduled a power washing service to accommodate her request. Unfortunately, because her stay occurred over a holiday weekend, the service could not be completed on the Sunday she demanded, which appeared to be unacceptable to her despite our prompt efforts to address the issue. She also complained that the grill was dirty, despite the fact that it had been cleaned on the day of her arrival and the photos she sent of the grill did not show it being dirty. The bicycles had recently been sanded and maintained, and some residual dust from that process was mistaken as a cleanliness issue. Additional landscaping complaints included photographs of a single dead palm frond on an otherwise healthy and professionally maintained property. What was particularly concerning was that the volume and nature of the complaints appeared disproportionate to the actual issues being reported. It became increasingly apparent that the guest was building a case for a refund rather than seeking reasonable resolutions. We responded promptly, investigated every concern, and even scheduled additional services beyond our normal maintenance standards, yet no effort seemed sufficient. It's also worth noting that the guest immediately preceding this stay specifically commented on how clean and well-maintained the property was, which is consistent with the feedback we regularly receive from our guests. While we always strive to provide excellent hospitality and address legitimate concerns quickly, we would not host this guest again.