Sand Castle I 401 - GULF FRONT WRAP BALCONY Condo!

Holly, Thank you for your review. We are so glad you enjoyed your stay at Sand Castle I 401. We look forward to welcoming you back to Indian Shores soon. Plumlee Gulf Beach Realty

Chelsea, Thank you for your review. We are so glad your family enjoyed their time at Sand Castle I 401. We look forward to welcoming you back to Indian Shores soon. Plumlee Gulf Beach Realty

Kelli, Thank you for your review. We are so glad you enjoyed your stay at Sand Castle I 401. The bedding description has been updated. We look forward to welcoming you back to Indian Shores soon! Plumlee Gulf Beach Realty

Cherie, Thank you for your review. We will pass along the suggestion for the mattress. We are so glad you enjoyed your time in Sand Castle I 401 and the million dollar view. We look forward to welcoming you back soon. Plumlee Gulf Beach Realty

We are so glad your family loved their stay at Sand Castle I 401! Thank you again for choosing Plumlee Gulf Beach Realty and we look forward to welcoming you back to Indian Shores soon!

Hello Susan, Thank you for your review. We email our check-in procedure to guests at the time of booking and with the final confirmation which outlines what is needed for check-in and our office location. We do require a card swipe in lieu of a cash security deposit. This policy is the same with most vacation rental companies in the area. We do our best to accommodate early arrivals if the condo is ready before 4 PM. After each stay our condos are professionally cleaned, inspected, and all reported maintenance items are taken care of. Unlike a hotel, this is a condo rental, so we cannot simply assign you another owner's condo that is ready earlier when the unit you reserved is not ready. This is why we have our check-in time listed as 4 PM on all instructions sent prior to arrival. We do offer complimentary late check out until noon if the condo is not rented right after your stay. We also offer an extended check out at 3 PM for an additional fee of $50 plus tax. This is an appropriate and fair fee considering the nightly rate. You did take up the option for the free noon checkout as documented on your reservation. As for the maintenance issue with the door lock, these things sometimes do occur with electronic locks. One of the advantages of renting through a professional rental agency, rather than an owner, is our 24/7 answering service with multiple on-call managers to address these issues in a timely manner. We also handle any maintenance and housekeeping issues during your stay if a guest calls and reports the problem. At check in we make sure you have the phone number to our after hours emergency line. The phone number is also listed in your check-in packet provided at arrival. You called right at 5:30 with the door malfunction. One of our at home agents was able to get a lock out agent to bring you a key and you were in the condo less than half an hour later. While you waited, the agent called you back to be sure you were ok and to give you an estimated time of arrival for our lock out service. We do hope to welcome you back to the area soon. Plumlee Gulf Beach Realty

Caitlin, Thank you for your review. We are so glad you enjoyed your stay. This condo is listed as a standard/well maintained condo. We do offer other premium condos available for your next stay. Thank you for allowing us to come during your stay to take care of the ants. We hope to welcome you back soon. Plumlee Gulf Beach Realty

Carly, Thank you for your review. We are so glad your family enjoyed your stay at Sand Castle I 401. We look forward to welcoming you back to Indian Shores soon! Plumlee Gulf Beach Realty

Mary, Thank you for your review. We are so glad the you enjoyed your stay at Sand Castle I and look forward to welcoming you back soon. Plumlee Gulf Beach Realty

Russ, We are so glad that you enjoyed Sand Castle I 401 and look forward to welcoming you back soon. Plumlee Gulf Beach Realty