Newly Remodeled Contemporary 1 Bedroom Condo

This review does not accurately reflect the circumstances of this stay. The guest requested and was granted a two-hour early check-in. During that early arrival window a ceiling leak from another unit was discovered. Maintenance arrived within minutes, the leak was stopped immediately, and the area was fully cleaned and remediated prior to the official 4 PM check-in time. Our staff confirmed with the guest that the unit was acceptable before leaving. The ceiling was professionally repaired the following day. Check-in instructions and property information were provided in advance and were used by the guest to access the unit. All essential services remained fully functional throughout the stay. The bathroom has four working vanity lights and a frosted window for ventilation and privacy. The fire alarm incident referenced involved a trespasser who briefly entered the property and was immediately removed by law enforcement. This was an isolated event and not related to the unit. After occupying the property for nine days, the guest contacted the platform requesting a refund without raising additional concerns directly to us. The guest remained until day 18 of a 28-day reservation before choosing to vacate early and again requesting reimbursement. We stand by our listing and our prompt response to concerns raised directly with us.