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4/10 - Insatisfatória
Amanda C.
15 de fevereiro de 2023
Far Below Average
We did not have an enjoyable stay at Unit 917 at the Prospector. If you stay there, ask if they have had the heater repaired. When we stayed the fire place/ heater would not respond to the remote. It was roasting hot all night and could not be turned off or turned down. We had to open the sliding glass door an inch to relieve the heat. The room alternated between freezing cold and burning hot all night.
I notified the management of the issue the following morning (Friday 2/10/23). They said they could not get a repairman there until Tuesday. They gave me instructions on how to turn off the fireplace using switches under the grill. I had a choice, either boiling hot or no heat at all. I asked for more blankets in case it was very cold with the heat off. They said they didn't have any and that I could buy some blankets and they would ask the owner of the unit if they could reimburse me. I couldn't believe they thought that was a reasonable response to my issue.
After I said I wanted half my money returned, they showed up with 2 blankets. The owner called and spoke to my husband. A repairman came to look at the heater but couldn't get it to work.
I don't know if they got it repaired at all, so before you stay, ask management if this issue has been resolved.
On other issues... We used the sofa bed as we had 3 guests. There was a very large chair which does not fit in the room with the sofa bed open. I requested that they remove the chair and they did the following morning. Management should move this chair automatically if the sofa bed will be used as it blocks egress from the bed to the bathroom and exit, or it blocks the kitchen.
The unit has a stove range and dishes and pots, but no way to drain the dishes or dry them after washing. No kitchen towels or draining mat, or dish drainer. The pots are in rough shape, but work. The coffee maker worked well and they had coffee in the cupboard which we appreciated.
The location is okay. It is close to a city bus stop. Too far from town to walk.
The Prospector HOA needs to make sure each television in each unit is named by the room number. At 6:00am on Sunday 2/12/2023, our TV turned on while we were all sleeping. The screen changed a few times and finally said, "Air TV" code. My son figured out that a guest in another room was probably trying to connect to her TV through her phone and selected the wrong TV, turning on our TV while we were sleeping.
We had 3 nights of very difficult sleep.
Amanda C.
Hospedou-se por 3 diárias em fev. de 2023
