PLACE DAUPHINE, 17th Century, next Notre Dame, Exceptional Duplex, 2BR, 2,B, AC

Our philosophy is that you consider my apartment as your secondary home and not just a rental. We know that vacation is important to reload, not bother and keep good memories, so we aim to that by providing small services needed.

These guests were supposed to arrive at 3 pm (1 hr prior to official arrival time). The contacted me that they wanted to come earlier and I had to help cleaning crew to be ready at 1 pm). At 4:30 pm one if the guests contacted me to explain that the second shower was very hot. I was back shortly after 5. Since I needed a professional, I came back next morning with a Plummer. Kept guests updated constantly. The water regulation of the shower was blocked. The Plummer lowered the temperature of the boiler around 36 degrees enabling guests to use the shower. The shower outlay requires a special model which was not available immediately but only in 2 days. Supply nowadays after COVID is still difficult. They were informed immediately. Guests stayed 4 nights. I immediately offered a reduction on next stay because they told me they were frequent visitors. They were supposed to check out at 9 am (10 am is normal time. The Plummer came in and they were still in the apartment without notifying that to me because they had an issue with the rental car and now pretending it was the police is not the truth. Otherwise the Plummer could not have accessed and my cleaning staff has always access by just giving the address I had to call back cleaning staff on their way causing me extra expenses. Guests left early afternoon without one single message although during the shower issues I had constantly messages. They asked for a refund telling me that otherwise…. I am therefore not surprised by the review which relates incorrect information. I therefore feel the necessity to respond.