Only 10'min from Rethymno city

We are very surprised by this review, as it does not reflect reality. We would like to clarify a few facts: Cooling System: Our stone villa has cooling pumps into floors and walls and features a central AC, maintaining a very comfortable temperature. The guest never reported any discomfort, messaged us that everything was "great and lovely," and confirmed this in person. Pool Care: We delivered a crystal-clear pool. However, our maintenance technician noted that an excessive amount of tanning oil was used during this stay, and our polite recommendations regarding this were completely ignored. Privacy & Housekeeping: We never visit without notice. The guest was fully informed as both visit and cleaning schedule were pre-arranged via messages. On cleaning day, the floors were so cluttered with personal items that a thorough clean was impossible, so staff only changed linens and towels to avoid disturbing their things. Beds & Property: Our beds follow standard commercial dimensions with premium mattresses over 25cm thick, with zero complaints in 10 years. Upon check-out, the house and pool were left in a condition that did not reflect the hospitality shown. The positive feedback during the stay completely contradicts this public review. While we welcome honest feedback, we cannot accept claims that distort reality. This is incompatible with the principles of hospitality. Even the mention of goats is inaccurate as our secure perimeter gating completely prevents external animals from entering.