Villa 3132 in Captiva

Thank you so much for the 4-star review! We are delighted to hear that you enjoyed the great location close to the beach and restaurants, found our check-in process smooth, and felt the pictures accurately captured the property. We also appreciate your understanding regarding the outdoor iguana issue on the grounds. While native wildlife management around the common exterior areas is handled directly by the property association, we have passed your feedback along to their grounds team so they can address it promptly. It was an absolute pleasure hosting you, and we would love to welcome you back for another wonderful stay in the future!

Thank you so much for the glowing review and 5-star rating! We are thrilled to hear that everything was clean, seamless, and ready for your stay. Providing quick and helpful communication is always our top priority, so it means a lot to know you felt well taken care of. We can't wait to host you again next time!

Thank you so much for the 5-star review! We are delighted to hear that the property was exactly what you were looking for during your visit. It was a pleasure hosting you, and we hope to welcome you back for another great stay in the future!

Thank you so much for the 5-star review! We are thrilled to hear that you had a great stay, enjoyed the quiet atmosphere, and appreciated the seamless communication and easy parking. It’s awesome to hear that you felt you got the absolute best value out of your stay while enjoying everything the location has to offer. Being completely content and knowing you'll be back is the best compliment we could ask for! It was a true pleasure hosting you, and we look forward to welcoming you back for another fantastic getaway!

Thank you for the 4-star review! I’m so glad you found the resort to be very nice. We strive to provide a high-quality experience for all our guests and hope to welcome you back for a 5-star stay in the future!

Thank you so much for the 5-star review! We are thrilled to hear that the property was a perfect fit for your family and that the kids had a blast at the pool and the beach. Cleanliness and a prime location are top priorities for us, so it’s wonderful to know we hit the mark. We would love to host you and your family again for another great vacation soon!

Thank you for the detailed review and recommendations! We are so glad your family had a great stay on Captiva, and that you enjoyed the well-stocked kitchen, plenty of towels, and accurate photo representations of the condo itself. We’re also glad our team was able to resolve the minor door and trash area issues quickly for you! Thank you as well for your constructive feedback regarding the resort pool photos in the overall listing album. While the written description outlines accessible amenities, we completely understand how seeing those pool images can cause confusion, and we are actively working to update those photos to set the clearest expectations possible for our guests. Thank you again for recommending our condo to your friends and family. It was a pleasure hosting you, and we would love to welcome you back to Captiva in the future!

Thank you for the 4-star review! We are so glad you enjoyed the 'perfect' beach and had some great private time at the pool. We sincerely apologize for the elevator being out of service during your stay—we know that 'workout' wasn't part of your vacation plans! We also appreciate the feedback on the upstairs temperature and are looking into ways to keep that area cooler during the hotter days. We hope to welcome you back for an even more relaxing stay next time!

Thank you for your feedback. We're glad to hear that you found our unit clean and comfortable and that you enjoyed your stay. We sincerely apologize for the inconvenience and frustration caused by the lack of blinds or curtains. This is an oversight on our part, and we are arranging to have them installed immediately to ensure future guests can sleep comfortably. We also appreciate your comments regarding the resort. We understand that changes can be difficult, and we hope that you'll see continued improvements in the future. Your feedback is invaluable to us, and we hope you'll consider staying with us again so we can provide you with a more restful and enjoyable experience.

Thanks so much for staying with us! I’m so happy to hear you found the property beautiful. I am terribly sorry that the elevator was out of service during your trip; I know hauling luggage up three flights of stairs is a workout nobody wants on vacation! Thank you for the honest feedback regarding the blinds, as well. We love the natural light the large windows provide, but we definitely understand the need for darkness when trying to sleep in. We will certainly take your comments into consideration for future upgrades. Safe travels!

We're truly sorry to hear your stay was "not impressed." We always want our guests to have a wonderful time, and we regret that wasn't your experience. While we're unsure of the specific reasons for your disappointment, we're committed to making every stay a great one. We hope you'll give us another chance to exceed your expectations in the future.

Thank you for your feedback. I am glad to hear that you enjoyed the beauty of Captiva, the proximity to the beach, and the decor of the villa. However, I am sincerely sorry to hear about the significant challenges you faced during your stay. This is certainly not the experience we want for our guests. I want to address your concerns directly: Elevator and Blinds: I understand how frustrating a fourth-floor walk-up is, and I apologize for the misinformation regarding the blinds. We are following up with the building association regarding the elevator and have expedited the window treatment installation to ensure privacy for the primary bedroom. Maintenance and Security: The security of our guests is a top priority. I have dispatched a team to repair the bedroom window lock immediately and to replace the shower heads. We are also inspecting the balcony fan and light. Hot Water and Supplies: We are evaluating the water heater capacity to better accommodate families. Regarding the linens, we usually keep spares in a locked owner's closet, but we hear you—having an extra set accessible for emergencies like yours makes sense, and we will look into providing that. Trash Access: I apologize for the confusion. We are updating our guest guide with clearer photos and access instructions for the disposal area. We appreciate you bringing these issues to our attention so we can fix them. We hope to have the chance to provide you with a much improved and seamless stay in the future.

We sincerely apologize for the unacceptable experience you had during your stay from September 20th to 27th, 2025. As Dream Vacation Rentals, we are deeply concerned by the extensive issues you and your brother endured. We failed to provide the smooth, relaxing vacation you deserved. We are truly sorry for the critical failures: • Access & Safety: The recurring key code malfunctions and lockouts were unacceptable and led to a serious safety concern (leaving the unit unlocked). • Appliance Failure: The stove/oven issues, followed by a total failure, are egregious. We regret this forced you to incur additional expense for dining out. • Service & Inconvenience: We apologize for the all-day water shut-off with no return call, the major inconvenience of the parking lot closure, the delay in providing basic bowls, and the concerns with the elevator and reported moldy smell. We are taking immediate and corrective action: 1. Safety & Operations: We are overhauling the key code system and implementing clear, printed in-unit directions (Wi-Fi, TV). 2. Unit Repair: The stove/oven is being professionally inspected/replaced, and the unit is being treated for the odor. 3. Building Issues: The elevator and pool closure concerns are being escalated to building management for prompt resolution. We deeply regret that your stay fell so far below our standard. We appreciate you bringing these serious concerns to our attention and welcome the opportunity to discuss this further to make amends.

Thank you for your review. If you had anything come up during your stay that we could’ve done better please feel free to reach out to our reservations team and we’ll always make it right