Refined North Shore 3BR Retreat, North Vancouver.

Thank you for taking the time to share your feedback. We are glad to hear you enjoyed the location, parking, and the space with three bedrooms and two bathrooms. Regarding the kitchen items, there is a full dishwasher in the unit for guest use. If anything was unclear, we are always happy to help during your stay. A quick message is all it takes and we can walk you through it right away. The mattresses were selected to suit the comfort needs of the majority of guests. We understand firmness is a personal preference, but they work well for most visitors. As noted clearly in our listing description, there are dogs living on the property. We always recommend guests review all details carefully before booking to ensure the home is a good fit for their expectations. We appreciate your stay and your feedback and we are always looking for ways to improve our guests’ experience.

Hi Dave, Thank you for your feedback. We’re sorry your stay did not meet your expectations. We’d like to clarify a few points for future guests. The road construction in the neighborhood was a City project. We were notified only two days before your arrival and had no control over it. We live upstairs, and our listing clearly discloses that the property is owner-occupied and that we have two dogs. During your stay, there was ***heavy and frequent marijuana use,***along with loud drinking, coughing, and laughter***on the patio late into the evening. Because we have a young child, we avoided using our own upstairs balcony and kept our balcony doors and windows closed during the warm weather to minimize the impact on our family. The BBQ is a charcoal BBQ, as described in the listing. One of the cooking grates had been moved by a previous guest. We found it afterward and reinstalled it. Had you let us know during your stay, we would have resolved it immediately. The rusty trays you referred to were stored under the sink with the cleaning supplies and are for housekeeping use only, not for guest cooking. All cookware and baking trays are stored in the kitchen cabinets and drawers above the sink. The outdoor seating area is on a raised patio and remained fully usable. Although the adjacent grass had not yet been mowed, it did not affect the seating area. The garbage was not beside your entrance. It was next to our vehicle under the carport and was largely hidden from view. We always encourage guests to contact us during their stay so we can address any concerns immediately. We’re committed to providing a positive experience for our guests and wish you all the best in your future travels.