Escape to Paradise: Luxe Waterfront 3BR/3BA w/Pool, Hot Tub & Fishing Dock

Thank you for your sweet comments, we loved hosting you and your family!

Jean, we enjoyed getting to know you throughout your stay and we are incredibly honored that you chose us to host your special stay for your 80th birthday! Thank you for your feedback on VRBO. Respectfully, we completely disagree with your review and wish your comments better reflected your daily complimentary text messages. In addition, this review is contradictory to the note you left in the guest book which was dated the last day of your stay. Your desired pool temperature was 85-90 degrees during the month of February. The average daily temperature during your stay was 68 degrees. Although made it very clear that the pool is not meant to be a second hot tub, the pool was consistently at 87-93 degrees. We were able to monitor it remotely, but you also purchased your own pool thermometer and sent us photos each morning which clearly showed your measurement at 87-89 degrees. There were 2 instances of where the pool heater wasn’t able to work properly, each instances were responded to promptly and resolved within a few hours. On February 13, your stated your friend had tried changing the heater from pool to the hot tub, however, she drained all of the water from the hot tub. As a result, the heater and pool pump would no longer turn on. We immediately called you and walked you through how to correct the issue. Later that week, you stated that the water in the pool was not circulating. Our pool service company visited and spoke with you on the same day you brought it to our attention. The issue was resolved by adding water to the pool. When the pool is consistently heated, the water evaporates and causes it to dip below the skimmer/pool return. We are disappointed that the tone and content of your review is inconsistent with our communication throughout your stay.

Thank you for your honest and candid feedback on your stay. We genuinely appreciate that you chose us for your stay I am truly sorry that we didn’t meet your expectations with the pool heater. We are so happy that you found the home to be comfortable, well stocked and clean. We are also excited you experienced our favorite part of the home - fishing from the dock and getting into the bayou with the kayaks and canoe! First and foremost, we issued a credit prior to your check out. VRBO did not direct us to issue a credit and we would have had zero repercussions from not issuing you a credit. We simply wanted to make things right for you. Within 3 hours of when you said the spa was not heating, the unit we physically inspected the unit. In addition, we had 2 other pool heater contractors from separate companies to diagnose and correct the issue. Both came to the same conclusion - the heater was not heating efficiently, but it was heating. We provided proof to you and VRBO that the pool heater was working by temperature readings for 3 hour periods for 2 days. We have since replaced the fan motor to heat the spa and pool faster and more efficiently. Regarding our home's location - we have had guests who have exclusively used our golf cart as their primary transportation. They have all rated us 5 stars. We are centrally located within Tarpon Spring's beaches, downtown and the Sponge Docks. Again, we hope the reimbursement that you requested and were given helps. Thank you for your feedback.