2/10 - Terrível
Kyle T.
2 de out. de 2025
Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio
This was the only negative Vrbo experience I've had. Inaccuracies in the listing included:A hot tub, an extra bedroom, and a lake view that do not exist.Access instructions for check-in were not provided. Because the property has no cellular service, we were forced to drive around to contact support. The door code was finally provided more than 30 minutes after the scheduled check-in because the host was “in a meeting.”Surveillance cameras placed throughout the property, make guests feel constantly monitored.On the first night at 9:30 PM, the host falsely accused us of having 10–12 people at the property. In reality, we had seven guests, one of whom joined late. The host also accused us of having “women at the house.” The only woman was a Walmart delivery driver who dropped off groceries and left immediately.The downstairs shower was unusable due to a severe clog, and the upstairs shower was very small. Basic supplies such as trash bags and paper towels were not provided.After departure, the host sent an invoice for late checkout and additional guests. We left by the 11:00 AM checkout time, except for one guest who briefly returned to retrieve a forgotten wallet. The additional guest had already been discussed with the host. She acknowledged the miscommunication at that time, stating she “wouldn’t even charge us.”Most concerning, the host filed a fraudulent damage claim with Vrbo’s protection provider for a 65” TV that didn't exist.An unacceptable experience!
Kyle T.
Hospedou-se por 3 diárias em set. de 2025