Casa Velo -Mid Century Hot Tub & Amazing Backyard

We have had this property as a vacation rentals for 3 years, and Annika is the first guest that did not consider our kitchen well stocked. Read through the other reviews and many reference a well stocked kitchen. Most of the items she identifies are stocked at the home, including salt, pepper, oregano, crushed red pepper, garlic powder and cinnamon. I do not believe Annika thoroughly looked for these items or she would have found them. Coffee and Coffee Filters we do not provide for guests, I have updated our listing to indicate that. We have 55 homes we manage, we cannot stock 30 different items and still be price competitive. As far as "miscommunicated" about check in time, Annika asked for a check in 4 HOURS ahead of our normal check in and when the cleaners were not finished she immediately called me complaining as well as insisting on a discount. Turns out she took possession of the home 2 HOURS before normal check-in but because I did not agree to the $225 discount she insisted she deserved, I was "unprofessional." If you can't afford to rent our homes, and you are looking for any possible excuse to receive a substantial discount off your stay, please do not choose this property! There are other great properties on VRBO that I am sure would love to have you!

I think this is a fair review. The washing machine broke and we just could not get it repaired in time for Briana’s stay. The TV is dated, but we installed a Roku in an HDMI port to make it more current, because of the custom swivel stand that houses the TV, only an exact size match will work. We will check the audio and replace if needed. The couch is not particularly comfortable, it’s true. We bought it on Wayfair because it matched the Mid Century Modern theme we chose, so no way to test it before it arrived. I think that’s gray chairs in the living room are a more comfortable seating option . We are always striving to improve, so we do welcome honest feedback. — Steve