Come to Paradise! Relax and Enjoy Island Life!!!

Thank you for the great review. Please visit again

Thanks for your nice review Please remember to stay with us if you return to STT

Thank you for your review Please come visit us again

Unfortunately due to illnes a new maid service was used and she entered the door code incorrectly. Responded to follow-up call within 10 minutes and used back up code for access. A followup call was recieved later in the day saying tht the cable / service was down. Folowup with the cable provider restored TV service but not internet until the next day (service was down complex wide). During this call it was mentioned that they could not find the parking pass. A substitute pass was deliverd that evening. The missing pass had fallen behind the dresser. No other isses were reported. One position/ area (of four)on the stovtop has been replaced with a cutting board / utensel area at a prior tenet sugestion. Unfortunately we were off island (not normal) and could not address the issues personally

Unfortunately we were traveling back to St Thomas (we live there) the day of check in. Our regular staff was also off island for the holidays and we used a backup cleaning service. It did not work out well. I arrived on island by 7PM that day and resolved all issues. Our internet did not go down but our public power system did go down twice during their stay which resulted in internet provider outages of several hours. Power on STT is spotty despite the highest rate in the nation. We had scheduled cleaning / maintenance the afternoon of checkout. When our guest had not checked out by 12 PM we asked when she planned on checking out. She asked to stay until 3:30 PM which we agreed to and rescheduled. We allow late check out if we can but ask to be informed prior to the scheduled check out time.

Maintenace issues were promptly addressed and resolved There was a brief complex wide outage of the recycled water system used in the toilet, but it was restored in a few hours. While servicing the tripped hot water heater maintenance noted that the AC was starting (not yet failed) to make fan noise. Both were replaced at my request

No notice of any problems was ever given despite personal followup after check in and meeting her husband several times during their stay. No maintence issues were reported or found upon her departure or with the subsequent guests. I am a loss to explain how her comments went unreported for their 14 day stay. Ocasionally the screen door goes off track when forced but is readily reset. No maintence issues were noted by the cleaning staff or subsequent guests. The unit is equiped with dish soap, laundry deturgent, hand sanitizer. shampoo, etc. in addition to normal linnens. A broom, mop and bucket is also in the unit for spills. I shared the review with the cleaning service once I recieved it in January to emphisize the need for through cleaning. Had I an opportunity to see and address any issues during their stay I would have responded.

This review came as a shock as we received no comments during their stay. Some suntan lotion was found on the couch and was corrected post stay and prior to their review. linen's are inspected and replaced as needed after every rental

Thank you for your review. The screen door was repaired.