Cozy 3-Bedroom Home near USF and Bush Gardens

I am so sorry that the house was not to your satisfaction but we did offer you a full refund twice before you even entered the home and when the electricity company accidentally shut off our gas because of their account error and you decided to stay. We understand how that could have been upsetting and we take pride in customer service and constructive criticism. We felt the need to refund you one night of stay due to the inconvenience of the gas issue. We will go ahead and make necessary updates to the shed and to the lawn as well as ensure that we have enough dish soap and dishwasher soap for future guest. We will work with our cleaning crew about the floors and ensure that they are cleaned thoroughly. As far as washer and dryer we do not have that on our listing, the queen size bed with out a bed spread is also pictured without a bedspread in our photos but we did get you a brand new bed spread for your stay to accommodate for the chilly weather that morning. The mattress covers on the beds are to protect the beds but we will look into getting better mattress covers in the future. In regards to the neighborhood the home is located in a working class neighborhood which we put in the listing, but as you do know we do not have control of those types of situation hence why we have a state of the art alarm system which was available to you upon request. Nonetheless, thank you so much for your stay, it was a pleasure hosting you and your family.