Condomínio

El Faro Luxury! Beachfront 2 Bdrm S304

Galeria de fotos de El Faro Luxury! Beachfront 2 Bdrm S304

Opções para refeição ao ar livre
Piscina
Área de estar
Praia
Piscina

Avaliações

8,8 de 10
Excelente
2 quartos2 banheirosAcomoda 5 pessoas

Comodidades populares

  • Vista p/ mar
  • Piscina
  • Cozinha
  • Lava-roupa
  • Secadora
  • Wi-Fi grátis

Quartos e camas

2 quartos (acomoda 5 pessoas)

Quarto 1

1 sofá-cama casal

Quarto 2

1 cama King

Quarto 3

1 cama de casal

2 banheiros

Banheiro 1

Banheiro 2

Espaços

Cozinha
Sacada

Sobre esta propriedade

El Faro Luxury! Beachfront 2 Bdrm S304

Sparkling Caribbean Sea views greet you from the moment you step into this gorgeous condo. With two bedrooms and space for up to 5 guests, you won't want to miss out on this incredible condo, the perfect home base for your trip to Playa del Carmen!
Located on the 3rd floor of El Faro; with a private terrace overlooking the infinity pool and white sand beach! Beautifully decorated with personal touches and furnished with modern flair. An open layout takes full advantage of ocean vistas. The spacious kitchen features stainless steel appliances, granite counter tops, and a double sink with pull-down spray faucet. Dining table seats 6 guests. Mix up margaritas at the raised bar area with 3 swivel chairs. Marble floors, superbly painted feature walls and high ceilings throughout lend to an opulent feel. Living area has elegant light fixtures, beautiful artwork and a futon for accommodating an extra guest. Put your feet up and watch a movie on the 50-inch flat screen TV!

Enjoy tropical breezes while you dine on the terrace—complete with wall sconce lighting for the evening. Bright and spacious Master Suite boasts sliding doors to the private terrace! Wake up to exhilarating ocean views. Furnished with a king-sized bed with pillow-top mattress, bedside tables and lamps, and flat screen TV. Plenty of closet space. Adjoining bathroom features a rain shower, double sinks and a bathtub. Soak in bliss and revel in stunning ocean views at the same time! Second bedroom has a double bed with pillow-top mattress, bedside table with lamp, and adjoining bathroom with rain shower. Additional half-bath conveniently located at front entrance.

On-site amenities include laundry facilities, massage therapy and underground parking (Extra Parking Fee - 15 USD per night). This dazzling vacation home is ideally located and ready for your arrival!

** BED CONFIGURATION **
Bedroom One: King bed
Bedroom Two: Double bed
Living Room: Sofa bed

THINGS TO DO NEARBY
World Class Restaurants, Nightlife and Shopping on Playa's famous 5th Avenue!
Xcaret, Xplor, Xel Ha Adventure Parks
Explore the incredible cenotes of the Riviera Maya
Deep Sea Fishing
World Class Scuba Diving and Snorkeling
Tulum Beaches and Ruins – 45 minutes
Beaches:
Playa Punta Esmeralda, Playacar Beach, Mamita's Beach Club

Cancun Airport - 50 min drive / Tulum Airport - 50 minute drive
Walmart / Mega / Chedraui Supermarkets - 15 min walk
ADO Bus station - 10 min walk
Hospitals - 15 min away

DETAILS TO NOTE
- Please be aware that seaweed is a natural phenomenon that hits Quintana Roo beaches, especially during the summer months (Apr-Oct). While the local team at El Faro and the municipality do a great job in cleaning it up, it can affect your ability to enjoy the beach and the ocean, so please make yourself aware of the current state of the seaweed, as we cannot offer refunds for issues related to seaweed.

- The central location of this property gives you access to the best that downtown Playa del Carmen has to offer. Due to our location next to restaurants and bars, you may experience some noise at this location. We do not offer refunds for noise issues. We appreciate your understanding and hope you enjoy your stay!

- Your booking automatically includes a damage protection policy. Should any minor accidental damages occur during your stay, we will cover you up to $1,000. We understand accidents happen, so we've got your back! However, if we determine damage was willful or negligent, we will charge an additional cost based on the damage itself.

- The beach in front of El Faro will come and go seasonally, at times the ocean comes all the way up to the deck and the common area administration will block this area for security purposes. Please exercise caution and comply with any common area association rules.

- We have a no-tolerance rule about parties and loud noise, so please be aware that complaints from neighbors, notifications from authorities, notifications from our noise monitoring software, or any other proof of disruptive behavior or loud noise between 10:00 PM and 8:00 AM will result in fines of up to $1000.00, possible eviction and / or possible legal action if authorities are involved.

-The beach condition changes every day, weather and hurricanes tend to affect how wide the sand area is in our photos- sometimes the water reaches up to the deck.

- Please note that due to El Faro's security protocols, before your arrival, we will request a photo of each guest's ID that will be at the property during your stay.

Have any questions about our home or location? Please let us know! We hope to host you soon!

Adicione as datas e descubra os preços

Propriedades semelhantes

Regras da propriedade

Check-in após 15h
Idade mínima para alugar: 21 anos
Check-out até 11h
default

Crianças

Aceita hóspedes de 0 a 17 anos
default

Eventos

Não permite a realização de eventos
default

Animais de estimação

Não aceita animais de estimação
default

Política para fumantes

Não é permitido fumar

Informações importantes

O que você precisa saber

Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião não informou se a propriedade tem detectores de monóxido de carbono. Leve um detector portátil com você na viagem.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem itens como extintor de incêndio.

Importante

Não há necessidade de carro para o transporte de/para a propriedade

Informações a área

Playa del Carmen

Na praia em Playa del Carmen, este condomínio fica no bairro Centro de Playa del Carmen. Terminal Marítimo de Playa Del Carmen e Parque Temático Xplor são atrações ideais para quem procura aventuras. Para conhecer as belezas naturais da região, explore lugares como Praia principal de Playa del Carmen e Praia Mamitas. Parque Temático Ecológico Xcaret e Aviario Xaman Ha também valem a visita. Com atividades como passeios de jet ski, mergulho livre (com snorkel) e windsurfe nas proximidades, você tem muitas opções para se divertir e se refrescar ao mesmo tempo.
Mapa
Playa del Carmen, QR

Nos arredores

  • Quinta Avenida - 1 min de caminhada - 0.1 km
  • Calle 12 - 3 min de caminhada - 0.3 km
  • Praia principal de Playa del Carmen - 5 min de caminhada - 0.4 km
  • Praça Central - 5 min de caminhada - 0.4 km
  • Praia Mamitas - 9 min de caminhada - 0.8 km

Restaurantes

  • ‪Cervecería Chapultepec - ‬1 min de caminhada
  • ‪Fah Restaurant Bar - ‬2 min de caminhada
  • ‪Zenzi Beach Club - ‬1 min de caminhada
  • ‪Starbucks - ‬1 min de caminhada
  • ‪Mi Jardin Secreto - ‬1 min de caminhada

Perguntas frequentes

El Faro Luxury! Beachfront 2 Bdrm S304 tem piscina?

Sim, esta propriedade tem uma piscina.

Quanto custa ficar em El Faro Luxury! Beachfront 2 Bdrm S304?

A partir de 27 de mar. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em El Faro Luxury! Beachfront 2 Bdrm S304 em 23 de mai. de 2026 começam a partir de R$ 915, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.

El Faro Luxury! Beachfront 2 Bdrm S304 é ideal para quem viaja com animais de estimação?

Não, animais de estimação não são permitidos nesta propriedade.

Qual é o horário de check-in em El Faro Luxury! Beachfront 2 Bdrm S304?

Horário de início do check-in: 15h.

Qual é o horário de check-out em El Faro Luxury! Beachfront 2 Bdrm S304?

Horário de check-out: 11h.

Onde fica El Faro Luxury! Beachfront 2 Bdrm S304?

Na praia em Centro de Playa del Carmen, este condo fica a apenas alguns passos de Calle 12 e Quinta Avenida. Praia principal de Playa del Carmen e Praia Mamitas também ficam a 10 minutos.

Avaliações

8,8

Excelente

A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 17 de 28 avaliações
Nota 8 - Boa. 8 de 28 avaliações
Nota 6 - Ok. 1 de 28 avaliações
Nota 4 - Insatisfatória. 0 de 28 avaliações
Nota 2 - Terrível. 2 de 28 avaliações

8,6/10

Limpeza

8,8/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,4/10

Check-in

9,0/10

Comunicação

9,4/10

Localização

9,0/10

Precisão do anúncio

Avaliações

Verificada

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Everything was absolutely wonderful! The location couldn't have been more perfect. We just wish we could have stayed a bit longer ! Amazing rental property!
Hospedou-se por 9 diárias em jan. de 2026
Resposta de VrboOwner em 17 de fev. de 2026
Thank you for your wonderful feedback! We're delighted you enjoyed your stay and the location. We hope to welcome you back soon. Safe travels!
Verificada

8/10 - Boa

Ron W.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Enjoy the Riveria

Nice well maintained. On the beach.
Hospedou-se por 7 diárias em mar. de 2025
Resposta de VrboOwner em 7 de abr. de 2025
Thank you for the positive review. We're glad to hear that you found our property well-maintained and conveniently located on the beach. We appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future.
Verificada

10/10 - Excelente

Dejan G.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Nice place great location

Very nice place with a great pool and awesome location. We stayed with 2 little kids. Views are great. Everything is so close. Small areas for improvement -main shower does not have anything to put a soap or shampoo so we have to put it on a floor-second bedroom bed makes too much noise. Time to change the bed Thank you
Hospedou-se por 4 diárias em jun. de 2025
Resposta de VrboOwner em 27 de jun. de 2025
Thank you for your feedback. We appreciate your positive comments about the great pool, awesome location, and beautiful views. We will look into the issues you mentioned with the main shower and the second bedroom bed, and make the necessary improvements to enhance the guest experience. We look forward to welcoming you back in the future.
Verificada

10/10 - Excelente

Richard F.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great Location

Nice pool and great location
Hospedou-se por 13 diárias em mai. de 2022
Resposta de VrboOwner em 22 de jun. de 2022
Thank You Richard! We hope to have you back again!
Verificada

10/10 - Excelente

Mark R.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great stay

Absolutely loved this unit and this property. Right on the beach, great pool and unit just as advertised.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de VrboOwner em 23 de fev. de 2024
Thanks For the wonderful review Mark! I am pleased to know you enjoyed your stay at our property. We look forward to hosting you again.
Verificada

8/10 - Boa

Ernesto C.

Pontos positivos: Limpeza, check-in, localização e precisão do anúncio

Nice place

Nothing bad to say about this property. We enjoyed our stay, friendly staff.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de VrboOwner em 3 de dez. de 2023
Thank you for your positive review, Ernesto! We're delighted to hear you enjoyed your stay and found our staff friendly. We appreciate your kind words and hope to welcome you back soon.
Verificada

10/10 - Excelente

Ruben V.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Relaxing

We really enjoyed all that Playa
Hospedou-se por 6 diárias em jul. de 2024
Resposta de VrboOwner em 28 de ago. de 2024
Thanks Ruben! It was a pleasure hosting you and we look forward to having you back.
Verificada

10/10 - Excelente

Thomas T.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Surf 304

Great location with pool, and ocean views. Hot showers, fully functional kitchen with plenty of space. Roomy bedrooms with private bathes. Highly recommend as we will stay here again
Hospedou-se por 6 diárias em dez. de 2023
Resposta de VrboOwner em 1 de jan. de 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed the condo and its location and ocean views. We look forward to welcoming you back for another fantastic stay!
Verificada

10/10 - Excelente

Tracy J.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great stay

Had a great family vacation at this property. Unit had everything we needed- great to have a washer and dryer in the unit when vacationing with kids! Pool is pristine and the ocean view is gorgeous. Can't beat the location- walking distance to everything. Be aware that there is pretty significant beach erosion at this location, but that seems to be an issue many places in Playa Del Carmen and this didn't take away from our stay at all. Would definitely recommend!
Hospedou-se por 6 diárias em mar. de 2024
Resposta de VrboOwner em 29 de mar. de 2024
Thanks for your awesome review Tracy! it was a pleasure hosting you.
Verificada

10/10 - Excelente

Stephen P.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Stay

Great
Hospedou-se por 8 diárias em abr. de 2023
Resposta de VrboOwner em 13 de mai. de 2023
Thank you Stephen! we look forward to hosting you again.
Verificada

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, comodidades, condições e instalações da propriedade e comunicação
Te property is in pristine condition, every two days is been cleaned, everything is a walking distance, the only downside could be that you need to walk outside the property to go to te beach, we left our stuff on the beds and went to the beach, other than that was amazing
Hospedou-se por 10 diárias em dez. de 2023
Verificada

10/10 - Excelente

Delsy

Pontos positivos: Comodidades, condições e instalações da propriedade e comunicação
Pontos negativos: Limpeza
The condo had amazing views and very comfortable. The only down side was that showers needs some type of caddy. We had to put our soap, shampoo/conditioner bottles on the shower floor. Also we never received any cleaning during our 8 days we were there.
Hospedou-se por 7 diárias em jun. de 2023
Verificada

10/10 - Excelente

Raegan C.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Fantastic

This was our first time using VRBO and we were a bit nervous and it we had a great experience. The photos of the apartment really don't do it justice, it was better in person. The complex felt super safe, there was always security by the pool and at night. The check in was very easy. Our property contact, Violetta, was super helpful with anything we needed. The location of the property if you are wanting to be close to Playa del Carmen night life and 5th Avenue is unbeatable. Walking distance to everywhere. There are two beach clubs next door with great food an atmosphere. Overall great experience & would return.
Hospedou-se por 7 diárias em abr. de 2022
Resposta de VrboOwner em 9 de jun. de 2022
Thank you Raegan! we are pleased to know you enjoyed your stay at our condo! as you mentioned the Location is unbeatable. We hope to host you again soon!
Verificada

10/10 - Excelente

cesar f.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Holiday Getaway

The property was as advertised. The online pictures were extremely accurate. We are a family of four and had a great time. The front desk was extremely helpful. We arrived before check-in, and they were able to accommodate our luggage in the lobby closet for a couple of hours. The facility maintenance staff was outstanding (remember to tip). The pool was large enough for the complex and we never felt that it was crowded. The beach was easily accessible from the complex. We had to walk a few yards away for the kids to get more sand play. Overall, El Faro was well situated, clean, and quiet. There was a bit of music muffle from the outside nightlife, but nothing to prevent a good night sleep. Great Vacation, Thanks....
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de VrboOwner em 4 de dez. de 2023
Thank you for sharing your positive experience, Cesar! We're thrilled to hear that the property met your expectations, and that your family had a great time. We appreciate your kind words about the front desk and maintenance staff at El Faro. It was a pleasure hosting you, and we hope to welcome you back for another fantastic vacation in the future.
Verificada

8/10 - Boa

Isabelle R.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great location

The condo was extremely well situated with a beautiful balcony with a view of the pool area and the ocean. Our location provided us with son for all afternoon until the sun went down a big plus! I would say that the only hiccup was that at our arrival we were told that cleaning was going to be every two days and one of those days fell on Sunday and no one came. Although through several attempts of trying to reach our point of contact, there’s nothing to be heard. The one king bedroom was just perfect. However the second bedroom had a small hard double bed. Otherwise a fairly well appointed kitchen. We realized that some other condos there had larger rooms and also a bbq. That would’ve been a plus I think. Overall a really nice condo.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de VrboOwner em 23 de fev. de 2024
Thanks for the wonderful review! I am glad you enjoyed the condo and the sun views! As mentioned in our Rental Agreement cleanings are done every other day except Sundays and major holidays. Glad you had a nice time and we hope to host you again.
Verificada

10/10 - Excelente

ANDREW A.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Newlyweds & Family

We arrived to the condominium and check-in was simple and fast. Once we entered our unit it was pretty cool due to the air conditioning being left on. We initially were pleasantly pleased with the views and accommodations, enjoyed the balcony, living area, and kitchen arrangements. After turning off the AC we left the unit to visit the tourist environment. When we returned later that evening, when entering the unit there was a damp material smell that was unsettling but once the AC was turned back on the smell subsided.We were conveniently located to most activities in Playa and taxis were onsite for additional tourist requests. A fault that I think could improve is the maintenance service, they advised the sheets and towels would not be replace until the 3rd cleaning service… thought that was weird. When that did occurred we had to physically request for the towel and sheets replacement.Otherwise our trip was awesome and we would recommend staying at this beautiful condominium.
Hospedou-se por 6 diárias em dez. de 2024
Resposta de VrboOwner em 11 de jun. de 2025
Thanks for the review and feedback Andrew! We are glad you enjoyed your stay overall.
Verificada

8/10 - Boa

Michelle

Pontos positivos: Limpeza, comodidades, condições e instalações da propriedade e comunicação
Property is managed great. Staff is friendly. 24 hr security. Pool is perfect size for condo. Lots of sun ledges in pool to sit. Ocean views from rooms. Quiet place. condo is clean. A few issues with broken items in condo or items not working but it never bothered us or you can contact property person assigned to you and they try to resolve right away. Perfect location to everything in Playa del Carmen. Only negative was the abundance of seaweed in ocean and on beach and the smell of it rotting. Smell comes in different degrees each day depending on wind. Beach has receded a huge amount and soon there may not be a beach in Fri t of area.
Hospedou-se por 10 diárias em fev. de 2023
Verificada

10/10 - Excelente

Kathleen H.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great location for night life and beach access

We love El faro - have stayed here multiple times over the years. Five Star Property mgmt was awesome to work with, but since each condo is managed by different companies our group had a lot of other people (not from Five Star) dropping by unannounced during our stay. Sometimes the front desk didn’t know who these people were which made things confusing at times. In the end they ended up being other mgmt companies’ maintenance workers addressing leaking into other condos. Besides this working with Ben was awesome and he was very accommodating. Five Star also helped us with airport transport to Cancun which was seamless. The unit was clean and perfect for our group - our only complaint was that El Faro didn’t seem to have enough chairs at the beach/pool for the amount of people staying there. Could have been bc of spring break but it was annoying to have people reserve chairs at 9am every morning and then not have enough chairs at the pool for the guests staying there. Overall it was a great trip and would stay again!
Hospedou-se por 4 diárias em mar. de 2023
Verificada

10/10 - Excelente

Erica A.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

AMAZING!

This property is just amazing. It is located in the heart of Playa Del Carmen near 5th Avenue (tourist zone) on the beach. It is secure, friendly and full of amenities. There is an excellent restaurant called Zensi next door. We ate there multiple times because it was so good! There is plenty of linens, towels and kitchenware. The kitchen has been renovated with new cabinets and the place was completely newly painted. We had an issue with the master bathroom stop valve for the overhead shower (we could only use the hand held and not overhead). They responded within minutes and arrived to fix it within an hour. (Seems it just needed some lubricant due to all of the humidity). The living room TV was also not working, but we didn’t mind. We didn’t go to Mexico to watch TV. Besides, the TV in the master bedroom worked just fine. Overall, I would highly recommend this property as it was everything we wanted and the staff worked very hard to accommodate!
Hospedou-se por 8 diárias em ago. de 2023
Resposta de VrboOwner em 27 de ago. de 2023
Thanks for the wonderful review Erica!! I am glad you enjoyed the condo to the fullest! and glad the TV wasn't an issue for your stay we appreciate you being so understanding. Hope to have you back soon !
Verificada

6/10 - Razoável

Vanessa M.

Pontos positivos: Limpeza, check-in e comunicação

Not our favorite

We have stayed at El Faro many times before. The property is very clean, beach front / prime location. However, this unit was not our favorite. Upon our arrival to the unit there was a horrible sulfuric smell in the entire unit. It was coming from the drains / water heater. We message our property manager but he said he would send someone out the next day. The smell was so horrible my husband started running all the faucets (approx 20mins) before the smell went away. This unit also has a few items not working. The fan in the living, the safe the TVs in the master bedroom and living room and door plate was hanging which made it tricky to lock the door and the AC unit in the living wasn’t working properly. We contacted the property manager he sent someone out to assist us... but the only items fixed were the safe, and the TV in the living room. The furniture overall was very uncomfortable especially the bed in the master bedroom. My husband and I found it very difficult to fall asleep and stay asleep. Lastly, Having been to Playa Del Carmen many times we would say, their is no longer a beach (not very sandy) has a lot of erosion and the beach in front of El Faro is very rocky. You have to walk a bit to find a sanding entry into the ocean. Due to the erosion the beach is now very short and very crowed, it doesn’t have that exclusiveness that it use to have.
Hospedou-se por 7 diárias em fev. de 2021
Resposta de VrboOwner em 18 de fev. de 2021
Thank you so much for your comments. The Property Manager told me they were not informed about the issue with the fan. The safe was working correctly. We will pass your comments to the Owners so they can considering updating some of the items you mentioned I would love to have control over the beach!! after 2 hurricanes and many storms last year, the beach is constantly changing. I agree that having an exclusive area at the beach was very enjoyable, however we must remember that all beaches at Quintana Roo are public. Thank you for taking the time to share your feedback, we really appreciate it!
Verificada

2/10 - Terrível

Danielle H.

Pontos positivos: Localização
Pontos negativos: Limpeza, check-in, comunicação e precisão do anúncio

Terrible Condition of Unit- Tried to Charge us for 10 towels!!

I have been staying at this complex for 20 yrs and this unit was the worst!!! Patio door DID NOT lock..had to use a broom stick to put in the door, called maintenance and they could not fix the lock so brought us a broomstick, .entire blind system in 2nd BR fell off the wall when we pulled the shade down and hit my friend in the head, kitchen cabinets missing knobs and falling apart, bar stools were broken, don't sit on them, no towels in kitchen had to use a bath towel to do dishes and they charged me for it, patio chairs were stained and wicker was broken all over, no staff checked us in or out and at the end of our stay so they charged us for 10 Towels and sent duplicate pictures of the towels to me via text. Some towels looked so soiled like someone had used them for weeks. We are four girls in our 50's and we were there 2.5 days. I admit we had some makeup on one or two towels but NOT TEN!! Scam! 2 of the girls didn't even stay in the unit 2 nights! Ten towels??? Luckily I disputed it with my credit card company and they refunded me, not the property management company, Five Star Properties. I am a realtor in the US and do property management as well, this was a terrible experience! Evidently you cannot not get ANY marks on their white towels or soil them at all or you will be charged!! Ridiculous!! We are writing reviews everywhere we can about this management company (FIVE STAR PROPERTIES) I wonder if the owner of this property knows the condition of their investment?
Hospedou-se por 3 diárias em fev. de 2023
Resposta de VrboOwner em 21 de mar. de 2023
Hi Danielle, We're sorry to hear that this experience was not all you had hoped for. We can see that there is some very normal wear and tear to the unit and those items have since been addressed. I have checked all of our records and do not see any indication that you reached out to us (FSP) during your stay to discuss these concerns. Perhaps you were in contact with the cleaning company who is on-site? In any case, we would've been happy to take any steps necessary to make your stay more enjoyable and are saddened that we did not have that opportunity. In regards to the towels damaged, the cleaners take inventory before and after each stay and the condition of the towels was as shown in the photos.
Verificada

2/10 - Terrível

Tiffanie S.

Pontos positivos: Check-in
Pontos negativos: Limpeza, comunicação e precisão do anúncio

Outdated pictures

The pictures are very deceiving, and we’re probably taken years ago when it was new. There were only 3 chairs on the patio, and they were all broken, one should have been thrown out. The microwave above the stove was not functional, this was not new news to the owner, as there was a sign taped to the front of the microwave that stated it was out of order. That made it difficult to cook, as there was no vent, and there was no light to be able to see what you were cooking and the space is not well lit. They did replace the microwave with a countertop microwave, which was not in much better shape. The cupboards in the kitchen are falling off the walls, literally. There was no handle for one of the cupboards, I had to use a butter knife to pry underneath to open it up. There is a bathtub, but you cannot use the bathtub as the stopper doesn’t work. The longest I could take a shower was just under four minutes before all of the hot water was gone. The inter-workings of the safe are held together with duct tape, that didn’t instill a lot of faith that the safe was going to protect our belongings If you were thinking that this is luxury, I guess that would depend on your definition of luxury. The silverware and the dinnerware are literally from the dollar store. For this particular unit, it was very difficult to communicate with anybody from the management company. We sent pictures to the management company of the issues, but were met with apology after apology, but no real action until day four. There might be some units in the complex that are great, but Surf 304 is not one of them.
Hospedou-se por 4 diárias em fev. de 2023
Resposta de VrboOwner em 21 de mar. de 2023
Hi Tiffanie, Thanks for your feedback. After we allowed you a refund of the unused nights and cancelled your stay (at your request), we immediately passed along this information and had many of these items addressed. We do apologize that the unit was not up to par upon your arrival, which is why an exception was made and the refund was allowed. Some normal wear and tear is expected but we do agree that the unit was in need of some updates at the time of your visit, which have since been resolved. Thank you.
Avaliação arquivada

8/10 - Boa

Catherine M.

Awesome location, tidy apartment, great pool, friendly staff

We had 8 nights in the condo and had an awesome holiday. The highlight was definitely the location (smack in the centre of Playa del Carmen and walking distance from all the main tourist areas and also the supermerket, ferry pier, shopping malls etc). The pool was also terrific, beach was lovely (and less crowded than the beach on the other side of the pier) the apartment block itself was clean and tidy and visible security staff made it feel safe too. Staff were helpful and check in was quick and easy. My only suggestions for improvement would be the kitchen amenities in the room. There is no kettle so to make a cup of tea you have to percolate the coffee machine (without the coffee) to get hot water. There are only four each of the plates, bowls, cutlery etc. There are no spoons, only tea spoons. And very basic cookware. So for self catering it is pretty limited and we found that a bit annoying (we love eating out, but would prefer not to for three meals every single day). Amenities throughout the rest of the apartment are fine (towels, bathroom amenities etc). Though a box of tissues in the bathrooms would have been nice. One of our daughters slept on the fold out couch (as the second bedroom is a double, so not big enough for them to share comfortably). There were sheets in the room to make it up with, but they don't tuck in (because of the couch design), so a fitted sheet would have been useful, plus an extra blanket or bedding for the couch. (There was one spare blanket but we put it under the sheet to try and make the bed more comfortable). So I wouldn't recommend the fold out couch for a larger adult, really only suitable for a child. Overall we would definitely recommend the condo as the location is outstanding and we had an awesome holiday in Playa Del Carmen with our two teenage daughters. We saw the ruins, snorkeled with the turtles at Akumel, went out on a boat trip, swam in the cenotes and enjoyed wandering around Playa and eating in the local Mexican eateries. The shopping was surprisingly good too (western brand clothing and also Mexican tourist sourvenirs etc). Great spot for a great holiday. I have read other reviews that complain about the noise at night, but we didn't notice a sound from our room.
Resposta de VrboOwner em 26 de mar. de 2020
Hello Catherine, I'm glad to hear you loved Surf 304. It is a very nice and colorful unit. It is great for families and very nice amenities. I'm passing your comments about the kitchen amenities to the Property Manager. They will make sure the unit is properly stock. Please do not hesitate to contact us for a future reservation, we can offer you a return customer discount.
Verificada

8/10 - Boa

Mary G.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Enjoyed

Great view, nice room, loved the location...unfortunate seaweed problem.
Hospedou-se por 8 diárias em mai. de 2021
Resposta de VrboOwner em 11 de jun. de 2021
Thank you so much for feedback and taking the time to share your comments! We really appreciate them! I'm sorry you found seaweed during your stay, unfortunately it is a natural phenomenon that we cannot control
Verificada

10/10 - Excelente

Sean M.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great property and location!

This property was very nice and provided wonderful access to downtown and the beach. Highly recommend.
Hospedou-se por 4 diárias em dez. de 2020
Resposta de VrboOwner em 8 de jan. de 2021
Thank you so much for your comments! We are glad to hear you enjoyed your stay. Please contact us for a future stay

Sobre o anfitrião

Anfitrião: Five Star Property

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Inglês, Espanhol

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