6/10 - Ok
Marie Claire C.
13 de janeiro de 2024
Pontos positivos: Check-in e localização
Pontos negativos: Limpeza e comunicação
Cute and comfy, but a bit dirty
The apartment is adorable and very comfortable, with a great location and good views of the mountains (in winter). We had three main issues with it: misleading ad, cleanliness, and poor communication.
First, the ad mentioned that the apartment had two king beds. It doesn’t. It has one king bed and two twins. That was only revealed when I got the check in instructions, that said a converter would be provided. It wasn’t.
Second, when we arrived there were two big trash bags by the door. Inside, the microwave had splatters of tomato sauce all over, the oven had crumbles, and whoever vacuumed had clearly done a bit of a rush job.
Third, and honestly worst, there was ZERO attempt at correcting any of that. I sent a message regarding the trash bags, then another about the dirtiness, and all I got was a bot saying they were sorry things weren’t perfect, that they would put me in contact with the local manager. Never heard from them, despite repeated messages. Now, granted, it was December 23, but if you are in the hospitality business that’s not really an excuse.
The check out instructions said to take the trash to the dumpster behind the building (which wasn’t exactly easy to find because it’s in a different street). We ended up taking the trash bags along with our own to the dumpster. The dumpster was really gross with trash strewn all around it. Not something a paying guest should have to deal with.
Sadly, I wouldn’t go back, despite the apartment being super cute.
Marie Claire C.
Hospedou-se por 3 diárias em dez. de 2023
