VRCC Villa Summer Breeze

Thank you for your feedback. However, some of the statements made in this review are not entirely accurate. The electricity charge is clearly disclosed in the House Rules prior to booking. In addition, our rental agreement and booking confirmation explain this again in detail immediately after the reservation is made. Guests also have a free cancellation period after booking, which provides ample time to review all terms and cancel without penalty if they are not acceptable. Regarding the supplies provided: this is a vacation rental with a self-catering concept rather than a full-service hotel. As is common for vacation rentals, we provide a starter set of essentials to help guests settle in comfortably, including toilet paper, trash bags, dishwasher pods, complimentary cold drinks, and several additional convenience items. The intention is to provide guests with enough supplies for the beginning of their stay, while longer stays may require guests to purchase additional personal or household items based on their individual needs and usage. For that reason, we do not believe it is accurate to suggest that the property was lacking basic supplies upon arrival, as a variety of starter items were in fact provided.

Dear Mark, Thank you so much for sharing your experience with us. We are grateful to you for taking the time to leave us a review. We hope to see you in the future! Thanks again, VRCC Team

thank you very much for your feedback. We appreciate every feedback even if it´s not positive for us. We try to improve our business with each customer and your review helps us to reach that goal. Please let me clarify for justification some of your issues. You were here in January. We had 40° at night and barely 60° during the day. We had ice on our windshields. There is no way to heat up the pool to your desired 86° degrees Sir. No pool in entire Cape Coral had 90° at this time. We never heard anything about uncomfortable beds from any guest before and also not from you while you were here. We will ask future guests but the previous 40 five-star-reviewers were very happy with the beds.

Thank you for sharing your feedback. We’re glad to hear the location and furnishings met your needs. Your experience is very important to us, and we are truly sorry for any inconvenience you may have experienced. Please know that the property is treated regularly for pests, and prior to your stay, we had no reports of similar concerns. We truly regret the inconvenience this caused and appreciate your understanding as our local management team worked to address it. We hope you will consider giving us another chance in the future to provide you with the high-quality stay we strive to deliver. Thank you again for your feedback.

Hello Sharon, we usually appreciate every feedback even if it´s not positive for us. We try to improve our business with each customer and reviews help us to reach that goal. So thank you for taking the time and writing the review. We appreciate if you let us know about your issues with the pool while staying at our villa rather then afterwards. This pool is heated and also has a pool cover to keep the heat in. We could have helped you and made your stay more comfortable. As for the location, you can see the house on a map and the distance from fort Myers, Naples etc. before you book.

Hi Randy, we usually appreciate every feedback even if it´s not positive for us. We try to improve our business with each customer and reviews help us to reach that goal. So thank you for taking the time and writing the review. The bicycles are available for use and the garage is not supposed to be locked. If this issue arose during your stay, you could have called us and we would have opened it for you. Same for your other issues at the house. We will happily fix small things like this if you reach out to us. Thank you.

We usually appreciate every feedback even if it´s not positive for us. We try to improve our business with each customer and reviews help us to reach that goal. So thank you for taking the time and writing the review. After your departure we checked the mattress and have to agree with you. We ordered a new mattress after your stay and replaced the bad one. We apologize about the washer as it should've been cleaned prior to your arrival. We have since stated in our procedures with our house cleaners that our washers should be thoroughly cleaned before a check-in to avoid this issue.

Thank you for your feedback. We sincerely apologize for the inconvenience caused by the water heater outage during your stay. Please know that we took this matter very seriously and ensured that you were generously compensated for the disruption. Regarding the internet, we were unfortunately unable to verify any ongoing issues. All TVs in the house were able to stream YouTube, Netflix, and Amazon Prime without problems, so it seems this may have been a temporary regional connectivity issue. Over the past year, we have hosted many guests and have not encountered similar reports regarding internet speed. We truly appreciate your stay and your feedback, and we hope to have the opportunity to host you again under perfect conditions.

Thank you for your review. We usually appreciate any feedback, even if it is not always positive for us, because this feedback also helps us to improve our service. But let me explain a few things so potential new customers will know why you didn't like it. Until Cindy moved out, there were no complaints at all and only positive feedback. When she checked out, there were 6 people in the house instead of 2, the grill looked as if a pot of chilli had exploded in it and it turned out that the electricity costs were excessive and there would be an additional payment, everything went downhill from there. Dear Cindy, we understand that you don't like our terms & conditions. However, we explained these openly and honestly before booking. We did that again at check in. By the way most of our customers really appreciate this service, since our property managers are always happy to give tips for restaurants or events in the area. In addition, every customer has a direct contact person on site if something should go wrong. So dear Cindy, as mentioned, we understand that you may not like our rental terms, but it's nothing you didn't know before booking. To all potential new customers, I hope you can put things in perspective after this reply. Revenge ratings on the internet are unfortunately unavoidable. Please check out our 40 other reviews which were all positive.