Luxury Stay w/Coffee Bar & Movie Room, 2 King Suites, Firepit — Black Hills View

You contacted us to let us know the house was 67 degrees via text (not 63) and said the thermostat must be locked because you "couldn't figure out how to change it over" to heat. We send you a text explaining it was not locked and to "simply push the thermostat in the center and turn it to heat" and promptly sent a video on how to work it. You said you tried everything and it didn't work, and that you had left already. Google thermostats are fairly common and there are many youtube videos if needed. The reason it was set to cool is it was 94 degrees the day of your arrival and 100 degrees the next day. The cleaner was there the very morning you left and sent us screenshots of the thermostat in which it was already 76 degrees in the home. The thermostat was working properly upon her arrival. You were also there for 3 full days with no complaints at all. Even after receiving an email on Sept. 29th stating "Please let me know if there is anything you need or if we can assist you in any way!" We received no response from you or no complaints. Leaving us to assume you were quite comfortable in the home. It wasn't until the last day of your stay that "so many issues suddenly appeared". If you would've mentioned the bins, we would've had someone come by and empty them. There were zero bugs or gnats upon our cleaners arrival. There are no thistles in the front yard, there were some thistles on the right side of the back yard which were treated by a lawn care company that maintains the yards. But as stated, the reason we send an email the first morning of your stay is to make sure you are comfortable with the home and we don't need to address any issues. For future stays you should let the property managers know the minute any issues come up, and not wait until the last day of your stay to state several complaints and leave quickly before they can be addressed.