SONHOS COSTEIROS - 6 quartos, 4 banheiros - Acomoda 14 - Comodidades de classe mundial!

Amy thank you for the review. We always appreciate renters leaving us reviews. However, I would like to clarify a couple items. Upon arrive to the house Amy sent several text messages all within 20 mins time period. One of the messages stated, "The house is "NEW" as you said but the house is DIRTY!!!!" Another message stated, "there is NO WAY housekeeping came today." I was tied up dealing with another issue and finally after the 4th text message I able to call Amy and asked what the issue was regarding the cleaning. As I know the cleaners were there. She told me there was some trash left in a couple cans and the main floor bathroom was dirty. I told her I will reach out to the cleaners. Sometimes they're human and miss things. I reached out to the cleaner and called Amy right back by she did not pick up. I texted her that the cleaner will be at the house within 20 mins. When the cleaner arrived, Amy continued her statements that the house was not cleaned. The cleaner stood in the doorway asking for Amy to please show her what was dirty. After the cleaner asked for the 4th time another one of Amy’s guests jumped in and stated, “Amy are you going to show her what you’re talking about?” Amy finally led the cleaner to a 1st floor bathroom and showed the cleaner a piece of trash in trash can. The cleaner apologized emptied the trash in that bathroom and one that was missed in the kitchen. Regarding Amy’s complain about the trash in the garage. The previous renters did NOT put the trash out on trash day. We have a section in our house binder about trash & recycling and we also place a huge sign directly on the refrigerator to remind guests to PLEASE put the trash out. Coastal Club’s trash pick up day is Wednesday and we instruct via the sign to place the trash out on to the curb on Tuesday night. I apologized to Amy about the trash in the garage. We try everything to remind renters to PLEASE put the trash out. As the old saying goes, “you can lead a horse to water but you can’t make them drink.” Trash is always an ongoing issue when renters don’t put it out AND don’t have to deal with the next week’s group.