Brickell 2BR | Free Parking | Balcony

Thank you for your kind words. We're glad you enjoyed the view and felt comfortable during your stay, and we appreciate your feedback about the check-in process.

Thank you for taking the time to share your feedback. We appreciate you bringing these details to our attention, as guest comments help us identify areas where we can improve the overall experience. We have noted your comments regarding the televisions, kitchen supplies, and missing wash cloths. Our team is reviewing these items to ensure that all amenities are properly maintained, available, and aligned with guest expectations before future arrivals. Providing a comfortable and well-equipped stay is very important to us, and we are committed to improving the consistency of our preparation and property checks. Thank you again for sharing your experience and for giving us the opportunity to continue enhancing our service for our guests.

Thank you for taking the time to share your detailed feedback. We appreciate you bringing these concerns to our attention, as guest feedback is essential in helping us improve our communication, coordination, and overall experience. We understand the importance of having clear check-in instructions and receiving accurate updates before arrival. We are reviewing our communication process to ensure that guests receive timely information and that any unexpected situations are handled with greater consistency and transparency. Regarding the bathroom issue, we recognize that the experience did not meet the standard of comfort and convenience we aim to provide. The situation has been reviewed with our team to improve the coordination between maintenance, cleaning, and guest communication so that any necessary repairs are completed properly and with minimal disruption. We also appreciate your comments regarding the construction activity in the surrounding area. While external projects are beyond our control, we understand the importance of making guests aware of conditions that may affect their stay and will continue working to provide accurate expectations. Thank you again for sharing your experience. Your feedback has been valuable in identifying areas where we can strengthen our processes and continue improving the quality of service we provide to our guests.