Rocky Raccoon | Hot Tub, Lily Rock Views & Fireplace

Hello and thank you for your review of Rocky Raccoon. We appreciate your feedback. We are glad you enjoyed the strong water pressure and the kitchen supplies. During summer season we try to make sure that the homes are well ventilated on the day of check in; once you open the sliding door with screen upon arrival the home, it airates very well with a cool cross breeze. We appreciate your feedback and wish you the best of luck on your next adventure. Warm Regards, Janet New Spirit Vacation Homes Idyllwild CA

Thank you so much for choosing our cabin to celebrate such a special occasion – your honeymoon! We’re absolutely thrilled to hear that you and your wife had a wonderful and romantic time. It’s so rewarding to know that you enjoyed the cleanliness, the charm of the cabin, and the cozy fireplace. We’re glad the firewood delivery service added to your experience and that our responsiveness helped make your stay comfortable. Your kind words mean the world to us, and we’re so grateful for your recommendation. We hope to welcome you both back in the future—perhaps for an anniversary or another romantic getaway! Best wishes to you both,

Thank you for your review of Rocky Racoon. We appreciate your patience during the UNPRECEDENTED snowstorm Idyllwild experinced ( the town was on the news). We are glad thte heating was kept you all nice and cozy during the storm. As you can imagine, many power lines were down, so the internet/ cable was not accessible to most of the town; so we are glad the DVD's kept your group entertained. We hope to host you again in the future; maybe in the spring:) Warm Regards, Janet New Spirit Vacation Homes Idyllwild Ca

Thank you for your feedback. We apologize for the issues you encountered during your stay. We're sorry to hear about the challenges with the stairs and lighting, and we’re taking immediate steps to improve the lighting and will discuss adding handrails with owner for better safety. We also appreciate you bringing the hot water and plumbing issues to our attention and we have already addressed this issue. Your comfort is our priority, and we hope to have the opportunity to host you again in the future.

Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We take your concerns seriously and will address the issues you mentioned, particularly with the deck, outdoor furniture, and the condition of the dining room chair. Your safety and comfort are our priority, and we will ensure these matters are fixed immediately to avoid further inconveniences for future guests. We apologize for the cleanliness of the outdoor chairs and any issues with the hot tub. We are committed to providing a comfortable and safe environment, and we will make improvements to ensure that future stays are more enjoyable. We also appreciate your understanding of the assistance our property manager provided, and we’ll review our communication and maintenance procedures to ensure that everything is addressed promptly in the future. Thank you again for sharing your experience, and we hope you’ll consider giving us another opportunity to provide a better stay.