Condomínio

Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays

Galeria de fotos de Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays

Opções para refeição ao ar livre
Piscina
Quarto
Área de estar
Opções para refeição

Avaliações

9,4 de 10, Hóspedes adoram
Entre as melhores avaliações de hóspedes nesta área
2 quartos2 banheirosAcomoda 5 pessoas

Comodidades populares

  • Piscina
  • Cozinha
  • Lava-roupa
  • Secadora
  • Wi-Fi grátis
  • Ar-condicionado

Quartos e camas

2 quartos (acomoda 5 pessoas)

Quarto 1

1 cama King

Quarto 2

1 cama Queen

Quarto 3

1 sofá-cama casal

2 banheiros

Banheiro 1

Banheiro 2

Espaços

Deque ou pátio
Varanda ou varanda coberta
Cozinha
Sacada
Espaço para refeições

Sobre esta propriedade

Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays

*Please read before booking:*
Construction on the Annex Building spalling project will begin on April 1st. The project is expected to take approximately four to five months to complete. Please be advised that work may be noisy at times, and scaffolding will be erected in front of certain units. Please exercise caution while crews are active on the property.

*Please note that this home is available for 28+ night stays only.*

View passing ships and sunsets from your own balcony in the Truman Annex’s most prestigious building!

Balmy breezes, brilliant sunrises, and magnificent sunsets await you at Sundown Refuge, located in the exclusive Harbour Place condominium complex. You'll spend most of your time overlooking Florida Bay in one direction and Truman's Little White House in the other from the privacy of your own spacious deck.

The living and dining areas are decorated in soothing tones of green and beige and tastefully furnished with a plethora of local artwork with all the necessities of home. You'll wonder how you'll ever leave!
The master bedroom with a king bed and bathroom en-suite and the queen guest bedroom opens to the deck, offering lots of opportunities to congregate with a large group or keep it intimate with your morning coffee.

Once you do leave the comforts of this home, anything you'll want to do is close by – the nightly Sunset Celebration at Mallory Square, dining and shopping galore on Duval Street, and many historic attractions within easy walking distance. Spend time relaxing by the refreshing pool or ride your bike to Ft. Zachary Taylor State Park for some swimming and snorkeling at Key West’s nicest beach. Life is good at Sundown Refuge!

Key West is the place to visit the lively nightlife and relax in the historic charm, flamboyance, and conch-style architecture that early Bahamian settlers made famous. It embodies a clash of the past and the present, and every building (including this rental) in Key West reflects this eclectic ambiance!

AvantStay provides a personalized hospitality experience to elevate your stay. With our Concierge Service, guests have access to our tech-enabled services like fridge stocking, private chefs, massages, transportation, special occasion celebrations, baby gear rentals, ski gear, beach gear, and more. For anything you need, we’re at your fingertips!

​​​​​​​*Home Truths:*
- This home has access to a shared pool.
- This home is located in a gated community.
- We allow service animals at this home. If undisclosed pets are brought into the home without AvantStay's approval there is a fine of $500 per pet.
- Any reservations 28 days or longer will require additional clean/cleans to be scheduled. Additional payment will be collected and the amount of cleans will depend on the length of your stay.
- All bookings 28 days or longer require a security deposit to be charged after booking.
- This home is on a monthly pest control schedule. The area of Key West is home to many insects such as termites, no-see-ums, and mosquitos. Pest control can not eliminate these insects during the swarming season. You may also encounter geckos, lizards, iguanas, frogs, and chickens during your stay in the area.
- Key West is a resort island where renovation of existing historic properties, new construction, and road repair sometimes occur without forewarning. AvantStay is not liable for any guest inconveniences caused due to construction in the area.
- The Harbor Place HOA is doing extensive renovations on the exterior of the Condominiums. They are attempting to soundproof the noise the best they can, and at times part of the deck adjacent to your rental may be unavailable for use. This will affect reservations between August and December 2023.
- Please note that max occupancy includes infants.
- Please be advised that documentation may be necessary for ESA/service animals to gain entry.

Parking Details:
- One parking space per unit, no guest parking.
- No vehicle over 18’ long or 80” wide allowed.
- No large trucks, trailers, mobile homes, vans, campers or similar vehicles shall be parked in the Truman Annex.
- Motorcycles and scooters must be parked in the parking lot and not on sidewalks or porches.
- All vehicles parked within the community must either have a permanent parking sticker or a temporary parking pass (obtained at the Security Guardhouse).
- All others will be subject to ticketing and towing.

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The room configuration is as follows:

Primary Bedroom / King bed w/ ensuite
Bedroom 2 / Queen bed
Sleeper sofa

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This is a smoke-free property. Violation of the no-smoking policy will result in forfeiture of the security deposit, a $300 smoking fee, and liability for any fire or property damage costs.

As part of our commitment to being good neighbors, occupancy limits and quiet hours (9pm-8am) are strictly enforced. No speakers or sound systems will be provided for use in our properties. Violation of any noise ordinances will be subject to fines that can reach up to $10,000 per violation.

Events or parties are not allowed without prior written approval and an additional fee. Any unauthorized parties or events will be shut down and a fine will be assessed. Please inquire for more information about our event policies and fees.

There is nothing more important to us at AvantStay than the health, safety, and experience of our guests & staff. We've enhanced our cleaning and sanitation protocols and are taking extra care to disinfect all surfaces between reservations with hospital-grade disinfecting solutions.

As a reminder, we do work with 3rd party vendors to maintain the property, and although we adhere to the strictest CDC guidelines and advise all contractors to wear PPE equipment, we can not always enforce. We strongly advise guests to please deny access if any vendors fail to meet and adhere to these standards.

IDs will be requested for verification after booking.

We report and prosecute all Credit Card Fraud.

Adicione as datas e descubra os preços

Propriedades semelhantes

Regras da propriedade

Check-in após 16h

Idade mínima para alugar: 25 anos

Check-out até 10h

default

Crianças

Aceita hóspedes de 0 a 17 anos

default

Eventos

Não permite a realização de eventos

default

Animais de estimação

Não aceita animais de estimação, só animais de serviço

default

Política para fumantes

Não é permitido fumar

Informações importantes

O que você precisa saber

Propriedade nº 2941832vb
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, kit de primeiros socorros e trava de segurança.

Informações a área

Key West

Na orla marítima em Key West, este condomínio fica no bairro Centro histórico de Key West. Duas das principais atrações da região, Ernest Hemingway Home and Museum e Southernmost Point são locais muito procurados pelos visitantes, que também são atraídos pelas belezas naturais em Praias de Florida Keys e Fort Zachary Taylor Historic State Park. USCGC Ingham Maritime Museum e Florida Keys Eco - Discovery Center também valem a visita.
Mapa
Key West, FL

Nos arredores

  • Harry S. Truman Little White House - 1 min de caminhada - 0.0 km
  • Audubon House and Tropical Gardens - 3 min de caminhada - 0.3 km
  • Duval Street - 5 min de caminhada - 0.4 km
  • Key West Aquarium - 5 min de caminhada - 0.4 km
  • Mallory Square - 6 min de caminhada - 0.6 km

Opções nos arredores

  • Aeroporto Internacional de Key West (EYW) - 14 min de carro

Restaurantes

  • ‪Key Lime Pie Factory - ‬5 min de caminhada
  • ‪The Bull & Whistle Bar - ‬5 min de caminhada
  • ‪Captain Tony's Saloon - ‬5 min de caminhada
  • ‪Fogarty's and Flying Monkey's - ‬5 min de caminhada
  • ‪Cuban Coffee Queen - ‬5 min de caminhada

Perguntas frequentes

Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays tem piscina?

Sim, esta propriedade tem uma piscina.

Quanto custa ficar em Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays?

A partir de 15 de mai. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays em 16 de mai. de 2026 começam a partir de R$ 1.878, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.

Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays é ideal para quem viaja com animais de estimação?

Não, a propriedade permite apenas animais de serviço.

Qual é o horário de check-in em Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays?

Horário de início do check-in: 16h.

Qual é o horário de check-out em Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays?

Horário de check-out: 10h.

Onde fica Sundown Refuge | Top Location w/ Outdoor Dining & Shared Pool | Month Long Stays?

Em Centro histórico de Key West, este condo fica a 5 minutos a pé de Harry S. Truman Little White House e Duval Street. Praias de Florida Keys e Mallory Square também ficam a 10 minutos.

Avaliações

9,4

Extraordinária

A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 24 de 31 avaliações
Nota 8 - Boa. 6 de 31 avaliações
Nota 6 - Ok. 0 de 31 avaliações
Nota 4 - Insatisfatória. 0 de 31 avaliações
Nota 2 - Terrível. 1 de 31 avaliações

9,8/10

Limpeza

9,2/10

Check-in

9,4/10

Comunicação

10/10

Localização

9,6/10

Precisão do anúncio

Avaliações

Verificada

10/10 - Excelente

Reed B.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Truman Annex

The place and location was fantastic. Thank you for providing excellent weather. We had a great time.
Hospedou-se por 7 diárias em mar. de 2025
Resposta de VrboOwner em 28 de mar. de 2025
Thank you, Reed! We're glad to hear you had a great time and enjoyed both the place and the location. As for the weather—happy to take the credit! We'd love to host you again anytime.
Verificada

10/10 - Excelente

Lisa H.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great area and property

We love this place! This was our second year. We heard it will be 28 day rentals only starting at Christmas and we are heartbroken.
Hospedou-se por 7 diárias em abr. de 2025
Resposta de VrboOwner em 17 de abr. de 2025
Thank you, Lisa! We're so glad to hear you loved your stay and that you came back for a second year—it means a lot. We understand the change in rental terms is disappointing, especially for returning guests like you. Your kind words and continued support are truly appreciated, and we hope there might be a way to welcome you back again in the future.
Avaliação arquivada

8/10 - Boa

Faith E.

Great place ....close to everything.

Nice, roomy and comfortable.
Hospedou-se por 7 diárias em mai. de 2017
Resposta de VrboOwner em 22 de set. de 2022
Thanks for sharing! We'd love the opportunity to make this up to you on a future stay. Please reach out if you need any assistance planning your next vacation!
Verificada

10/10 - Excelente

Janice W.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Enjoyed our stay at Sundown Refuge

We enjoyed our stay in Truman Annex. The condo was clean and all amenities as described. We were glad we were on the first floor as the elevator was u set repair the entire week we were there. We would stay here again.
Hospedou-se por 7 diárias em out. de 2024
Resposta de VrboOwner em 7 de nov. de 2024
Thank you, Janice, for your great review! We're so glad to hear you enjoyed your stay in Truman Annex and that the condo was clean and well-equipped for your needs. We apologize for the elevator being out of service during your stay, but we're happy to hear that being on the first floor worked out for you. We'd love to welcome you back again for another stay!
Verificada

10/10 - Excelente

Theresa C.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Wonderful place to stay!

This was a great place in a perfect location! Very clean and stocked with everything we needed. The water pressure in the guest bathroom sink was bad but other than that, it was great!
Hospedou-se por 7 diárias em mar. de 2022
Resposta de VrboOwner em 27 de mai. de 2022
Theresa, Thank you for leaving a review It was a pleasure having you stay at Sundown Refuge. We hope to see you again soon At Home In Key West team
Verificada

10/10 - Excelente

James S.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Truman Annex

We had a very enjoyable experience. The Truman annex is the best place to stay in Key West.
Hospedou-se por 7 diárias em mar. de 2021
Resposta de VrboOwner em 18 de mar. de 2021
James, Thank you for taking the time and submitting the review At Home In Key West
Verificada

10/10 - Excelente

Mary K.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Perfect location!

We had the best stay at this condo! We had stayed in a different unit in January. We thoroughly enjoyed it until we stayed here. A huge deck and 5 steps to the swimming pool. The unit was just what we were looking for. Very comfortable and well equipped. The location to restaurants and Mallory Square is perfect. We love to watch the cruise ships come in! Can’t wait to stay here again! The customer service was top notch too!
Hospedou-se por 7 diárias em abr. de 2025
Resposta de VrboOwner em 2 de mai. de 2025
Thank you, Mary! We're so glad to hear you had an even better stay this time around. It’s great that the large deck and pool proximity were perfect for you, and we're happy the condo met all your expectations. The location near restaurants and Mallory Square is ideal, and we're glad you enjoyed the cruise ship views. We can’t wait to welcome you back!
De um site parceiro

10/10 - Excelente

Richard N.

Family Spring BreK

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We enjoyed swimming, touring, golf, and great food!
Resposta de VrboOwner em 19 de set. de 2022
Thank you for sharing your positive experience, Richard!
De um site parceiro

10/10 - Excelente

Kathleen H.

Nice home with great location

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Renting through At Home in Key West was easy. We had a wonderful place and enjoyed our stay.
Resposta de VrboOwner em 19 de set. de 2022
Thank you for the review, Kathleen! Great guest experiences are something we always strive for at AvantStay. Happy to hear we exceeded expectations!
De um site parceiro

10/10 - Excelente

A guest from Port Orange, FL

Leone Key West Vacation

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful decor, clean in all rooms, plenty of kitchen tools, plenty of space inside and out, loved having an iron, and the patio and pool were great!!!
Resposta de VrboOwner em 19 de set. de 2022
Your review made our day! We strive to ensure our guests have the most amazing experience.
De um site parceiro

10/10 - Excelente

Tom R.

October 2021

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Everything was great !
Resposta de VrboOwner em 20 de set. de 2022
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We'd love to host you and your guests again soon!
De um site parceiro

10/10 - Excelente

Tom R.

Sundown Refuge

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Had a great time. Condo was perfect !! Great location and close to all the things we like to do. Very clean and quiet.
Resposta de VrboOwner em 19 de set. de 2022
Thank you for sharing, Tom! We would be thrilled to host you again soon. Please reach out if you need any assistance planning your next stay!
De um site parceiro

10/10 - Excelente

Kathy H.

Great location

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nice condo in an excellent location. Kitchen had sufficient equipment to cook. We enjoyed the interesting artwork throughout. Private patio & nice pool.
Resposta de VrboOwner em 27 de set. de 2022
We’re so happy you loved your stay, Kathy! Hope to host you again shortly!
De um site parceiro

10/10 - Excelente

Cindy W.

Great Location

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great view and great location. Could walk to just about anywhere. The dryer didn't dry so well, had to call maintenance, but everything else was great. Loved the very large deck.
Resposta de VrboOwner em 26 de mai. de 2022
Cindy, Thank you for your review. We are thrilled to hear how much you have enjoyed your stay in Key West We hope to see you again soon! At Home in Key West team
Verificada

8/10 - Boa

Kathy B.

Comfortable. Great location and beautiful grounds and pool area!

The condo unit itself is comfortable. The master bathroom needs some maintenance (the toilet is not properly fastened to the floor, the drain stopper on one of the sinks does not work). But the proximity to Duval St and other KW sites is fantastic. The grounds and pool area are gorgeous and right on the water. The deck is wonderful. Overall the unit is very nice. Had a great time here!
Hospedou-se por 7 diárias em mar. de 2018
Resposta de VrboOwner em 31 de mar. de 2020
Kathy, Thank you for taking the time to write a nice review about Sundown Refuge, one of our waterfront rentals in Truman Annex, short walking distance to Duval Street. We will definitely look into the maintenance issues and we do thank you for bringing them up. We hope to have you back staying with us soon again. At Home In Key West
Verificada

10/10 - Excelente

Dana V.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Perfect location!

The location of this property is second to none! It is within walking distance of the best that Key West has to offer. The unit also has excellent amenities. It is located just steps to the pool while maintaining privacy. The outdoor terrace is huge. The parking garage is also situated very close to the unit so there wasn’t a hassle lugging bags very far. It was quiet and family friendly. Communication from the property management was spectacular. We feel like we made a great choice staying here and will rebook in the future. Our only critique is that the unit is a bit dated, but everything is in perfect working order and had everything we needed.
Hospedou-se por 7 diárias em jun. de 2024
Resposta de VrboOwner em 25 de nov. de 2024
Thank you for your kind feedback, Dana! We're so glad you enjoyed the prime location and the excellent amenities of the property, as well as the easy access to the pool and parking. We're also thrilled that you found the communication with our team helpful. We appreciate your suggestion about updating the unit and will consider it. We would love to host you again in the future and are happy to know you'll be rebooking!
Verificada

10/10 - Excelente

Gary F.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Sundown Refuge - Sept 2023

Condo located in Truman Annex and close to everything in KW. Enjoyed daily walk to Cuban Coffee Queen in Mallory Sq. Overall had a wonderful trip. Lisa in the office was awesome. She was very helpful in our surprise of our guests. Just a few things needed to be done to condo... - Sink Faucet in Hallway Bathroom has very low pressure. - Gate to Deck needs to be fixed. Bottom Hinge coming away from wall and is sagging. Otherwise a Great Trip was had by all. Would definitely return to Sundown Refuge
Hospedou-se por 7 diárias em ago. de 2023
Verificada

10/10 - Excelente

Dan B.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Prime Location

This condo is in one of the most prime locations you can get in Key West, 2 blocks to Mallory Square, 2 blocks to lower Duvall St, endless choices for dinning, bars, music venues, shops, museums. Step out the back patio and there's the pool, continue down the pathway another 75 ft and you are in the Marina. The pool was heated and great, not too busy. The condo all in all served us well, beds were great, kitchen was stocked with all that we needed. Only draw back would be the furniture overall, the living room furniture is less than comfortable and of course that's a place you spend a good deal of time when at the property, the patio is massive and has stunning views but it equipped with low end plastic chairs and table. It's not enough to keep us away, we would return to this property.
Hospedou-se por 7 diárias em jan. de 2022
Resposta de VrboOwner em 23 de mai. de 2022
Dan, Thank you for taking the time and leaving a review for Sundown Refuge, wonderful water front rental in the Harbor Place We look forward to seeing you again. At Home In Key West team
Verificada

10/10 - Excelente

Thomas S.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
We enjoyed our stay and would return again. There were some minor issues that if the unit was mine Id correct. None oof these are severe enough to cause us to not return but the are issues that the owner may want to address. All minor issues that probably wouldnt be noticed except during an extended stay. Comments are only intended to make the owner/maintenance aware to improve.The unit is nice and conveiently located. Easy access to the pool. Easy access to KW amenaties. (Food, drink, entertainment, sunset views.)Improvement notes for Owner/Maintenance:General:1. Toilet paper - there wasnt enough for 4 people for 7 days. It should be better stocked.2. There weren't sufficient trash bags for the kitchen.Plumbing:1. The kitchen sink faucet is loose in its mount. May cause a real problem later.2. The toilets (both) "rocked" on thier mounts. This will lead to failure of the wax base seals. The toilet bases should be shimmed and sealed to the floor.3. The bathroom sink faucets show thier age and should be a updated (loose handle parts and clogged aireator screens)4. There is low pressure and not very hot water in the "guest"bathroom shower.5. The Jacuzzi drain in the master bath wouldnt stay in the closed position (temporary solution quickly and satisfactorily resolved by Avant Maintenence)Electrical:1. Vanity Light bulb out in the master bath.2. Lamps with 3 way bulbs are down to 1 setting or the lamp on the bar is not working at all
Hospedou-se por 7 diárias em dez. de 2025
Resposta de VrboOwner em 23 de dez. de 2025
Thank you for taking the time to share such detailed feedback. We’re glad to hear you enjoyed your stay, found the unit nice and conveniently located, and would consider returning. We truly appreciate you constructively outlining these items, as your notes are helpful for the owner and maintenance team to continue improving the experience, especially for longer stays. We’re also glad our maintenance team was able to promptly assist with the jacuzzi drain during your visit. Thank you again for choosing to stay with us and for your thoughtful comments.
De um site parceiro

8/10 - Boa

Lisa G.

Always a great time in Key West!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: First time using your company and I will say very friendly and easy to work with. Lida was very responsive and kind. Location was perfect. A couple items need addressed. Toilets kept running each time you flushed. Had to open the tanks to fix each time. Kitchen sink needs to be looked at. The faucet needs replaced or fixed. and the bath tub needs some drain work. Although your instructions said to park in 9, security told us to park elsewhere. We followed your guidelines. Lastly a resident was upset with us for laughing in the hall at 6pm on our first evening - we were to loud I guess. So we never used the front door again. I’d probably not rent at this location in order to avoid “residents” who clearly aren’t tourist friendly. We apologized but fear that wasn’t good enough.
Resposta de VrboOwner em 19 de set. de 2022
We truly appreciate your feedback! Thank you for being great guests and taking such good care of our property. We would love to have you back soon, Lisa!
Verificada

2/10 - Terrível

sandi p.

Pontos positivos: Limpeza e localização
Pontos negativos: Check-in, comunicação e precisão do anúncio

Good location, bad service

This property is managed by a company. The company is closed on weekends. Most renters checking in and out are on the weekend. They gave us keys that did not work to the exterior gates. We had to walk .5 mile to the main gate to exit the complex and .5 back from the main gate to the unit the first two days. They brought us keys that worked on the THIRD day. If you are going to check people in and out at least hire someone to take care of the renters if you are closed. Someone should of brought me the correct keys on day ONE. That’s what I paid for. Nowhere in the listing does it say that if they screw up, you’ll have to wait until we reopen to fix. I even called their emergency number which they said they couldn’t answer because they were closed. VRBO should not allow listings from these types of properties that aren’t even open to service what they rent. Service should be available for every day that you stay.
Hospedou-se por 7 diárias em abr. de 2022
Resposta de VrboOwner em 22 de mai. de 2022
Sandi, Thank you for leaving a review. We do take every single guest comment very seriously. We are a small local company known for excellent guest services and having many repeat clients. Our office is open during season (also during your stay) till 4PM on Saturdays but closed on Sundays, open regular business hours during the week. We do have a 24 hour emergency line so we can be reached at any time should any of our guests experience issues. This information is given to our guests prior to their arrival, it is included in their check-in packet and is also part of our after office hours voicemail recording. Your party was given the correct and working keys at the time of the check-in, they were returned to us bended and damaged by inappropriate usage which caused them to become unusable. We have provided you with a new gate key upon your request. However we felt that the amount of calls and emails (and the tone) received even after the issue was already resolved was highly inappropriate. We hope that your stay was otherwise pleasant.
Verificada

8/10 - Boa

Avis B.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Perfect location old town

This condo is the perfect location absolutely beautiful, extra large deck… walk right down from the deck to the pool where we spent most of our time!!! Absolutely loved it, I would stay again I just recommend a little more supplies for the kitchen, and cleaning equipment for the grill… had a wonderful stay really enjoyed ourselves The electric barbecue grill was the Best… we grilled every day. Working with the rental company @ home in Key West was delightful
Hospedou-se por 7 diárias em jun. de 2022
De um site parceiro

8/10 - Boa

Gary H.

Our Favorite Location

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Love the location and the condo. Perfect for 2 couples. Only issue was our initial entry. The door has a handle that does not rotate which is confusing. There is a key operated dead bolt and a second key operated device to open the door. With three devices, we couldn't figure out how to operate the door. Finally got lucky and had the dead bolt in the unlock position at the same time the other key operated the door. We gave up on the handle.The view of the harbor was better a few years ago. the trees and shrubbery obscure the view now.
Resposta de VrboOwner em 26 de mai. de 2022
Gary, Thank you for taking the time and leaving a review for Sundown Refuge, one of our water front rentals located in The Harbor Place of Truman Annex We do appreciate every single guest's comment and carefully review them all. Our maintenance person will definitely checkout the lock and we will forward the comment about the trees to HOA of Truman Annex We are glad to hear that you loved the property and location and we look forward to your return! At Home In Key West team
De um site parceiro

10/10 - Excelente

Jill K.

Jill K

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful time in the Sundown Refuge. Super clean. Perfect location. The staff was so nice and helpful.
Hospedou-se por 7 diárias em nov. de 2021
Resposta de VrboOwner em 8 de dez. de 2021
Jill, Thank you for leaving a review At Home In Key West team
Verificada

8/10 - Boa

Sue K.

Pontos positivos: Limpeza, comunicação, localização e precisão do anúncio

Great location!

Excellent location - close to everything and still quiet enough to sleep at night. Can’t enter property until 4 PM and no place to store luggage if you come in on Saturday so plan flights accordingly. Master bath toilet still not working appropriately - just pull handle up after a bit and it will shut off. Overall great trip!
Hospedou-se por 7 diárias em set. de 2021

Sobre o anfitrião

Anfitrião: AvantStay

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At AvantStay, we pride ourselves on our guest experience. We do the trip planning - so you can spend more time on vacation. With 24/7 customer support, a dedicated concierge, and tech-enabled touchpoints from the moment you book to an easy and seamless check-out, we make your experience as carefree as you could possibly want it to be. AvantStay features 500 homes in 30+ destinations and is growing quickly. For any questions about your next trip, please don't hesitate to reach out directly and we'd be more than happy to help your vacation come true.

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