Casa de Miguel Lux Scenic Gem Newly Renovated Ocean view

Thank you for taking the time to share your detailed feedback about your stay at Casa de Miguel. We are glad to hear that you found the house comfortable, spacious, and conveniently located near the pool and ocean. We sincerely apologize for the issues you experienced during your stay. The concerns you mentioned regarding the showers, supplies, lighting, broom, downstairs toilet valve, refrigerator, and coffee maker are important to us. We will review each of these items with our maintenance and housekeeping teams and work on correcting them so future guests have a more comfortable experience. We also appreciate you bringing the missing supplies and bathroom lightbulbs to our attention. Your feedback helps us identify areas where we can improve, and we truly appreciate you staying with us. We hope to have the opportunity to welcome you back and provide you with a much better experience. Gabriel Martinez

Hello Raul, Thank you so much for your kind words! We're glad you enjoyed the location and the house. We'd love to host you again anytime! Best regards

Hello, Thank you so much for your review! We're glad to hear you loved the house and that the space—and especially the 4 1/2 bathrooms—worked perfectly for your family. Being so close to the pool is definitely a plus for kids! We appreciate your feedback about the key pickup and drop-off process, and we’ll pass along the suggestion about a lockbox to the team for future improvement. We hope to host you again soon!

Hello Yajaira, thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team

Hello Alma, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best regards

Hi Brianna, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes
Casago Team

Hello Moises Hoping you are doing very well, I send you my best regards. I would like to start by thanking you for responding to our review. We strive to provide the best service possible and the only way to do that is to receive feedback from our guests and in this way identify their wants and needs. We love to hear that our guests have had a great time with us as we now consider you part of our family, we are going to let the owner know about the problem with the slow internet for a future guest, I do apologize if the inconvenience. Please do not hesitate to contact us in case you would like us to assist you with any future needs, we would be more than happy to help you! Thank you again and have a great weekend, Best regards, Gabriel Beach homes Manager

Good afternoon Robert, I hope you are doing well. Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success. I did notice that you rated low stars. Thank you for your comments. I am interested in hearing your comments so that we can improve our service and make your next vacation even better, we are taking your comments into account we value your feedback and will look to improve in any way we can, we will let the owner know to make a contract with a local internet provider the property has internet but is open wifi is for all the community, about the oven we have let the owner know since the memory card has to be replaced, I do apologize for the inconvenience, at your check-in we provide you with our phone numbers where you can make all the reports so we can send maintenance if we did not know that you had issues with the water pressure. Please feel free to contact me in case if you would like me to assist you with any future needs; I will be more than glad to help you! Have a great weekend, Best Regards Edgar Arias Beach Homes Manager

Hello Mercedes, I hope you are doing well. Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success. I did notice that your rating was 1 star. I am interested in hearing your comments so that we can improve and make your next vacation even better, We are taking your comments into account we value your feedback and will look to improve in any way we can. We understand that there was a storm passing through the area, but please understand that the border crossing was not closed, and had many other reservations scheduled across all the properties we manage that had no trouble crossing the border to make their reservation. Unfortunately, as our receptionist mentioned when you spoke on the phone and as stated in the information, we emailed you, no refunds are given for no-show reservations. If you have any further comments do not hesitate to contact us again. Thank you and have a blessed day, and as I mentioned we like to assist our guests the best we can since we see you all as part of the Casago family. Thank you again for your response to our survey we hope to see you again and that you give us the opportunity to serve you as you deserve. Please feel free to contact me in case you would like me to assist you with any future needs; I will be more than glad to help you! Best Regards,

Good afternoon Ryan, I hope you are doing well. Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success. I did notice that you rated it 3 stars. Thank you for your comments. I am interested in hearing your comments so that we can improve our service and make your next vacation even better, we are taking your comments into account we value your feedback and will look to improve in any way we can, I do apologize for the inconvenience you had with the AC I went to the house and is working perfectly I will send maintenance to check again, we did send maintenance to check the toilets during your stay did you have the same issue after they went to fixed, the Internet provable did not work since it was too windy and I will mention to the owner about the access to the pool and I will mention to the housekeeper put more attention to small details. we want our guests the best experience on their stay and not to have any issues in their stay. Please feel free to contact me in case if you would like me to assist you with any future needs; I will be more than glad to help you! Have a great weekend, Best Regards Edgar Arias

Thank you for your review!