4/10 - Insatisfatório
Stephen H.
27 de jan. de 2026
Pontos positivos: Check-in e localização
Pontos negativos: Limpeza, comunicação e precisão do anúncio
NOT as advertised!We were so excited to spend our Christmas holiday in Sayulita but this property was a disappointment.-Property advertised washer and dryer. We could not find these on the property, when we asked management they said they are not available for guest use. We had packed assuming we would be able to do laundry.-Pools were not heated as advertised.-AC units in 3 of the bedrooms were not working when we arrived, or broke during our stay.-shower knob was broken, so no hot water. When management “fixed” this it broke again immediately.-Microwave was broken-Overhead fans and lights did not work in all bedrooms.-Internet advertised as 50 Mbps, max we got was 5.-One of the bedrooms had a sewage smell so bad that it was inhibitable.-The coffee maker was completely full of mold. Disgusting!-Staff would randomly show up and let themselves into the property. They would use the washer and dryer (that we didn’t have access to), but we never got clean sheets or towels, so not sure what they were doing.-On check day the cleaning staff showed up at 8am (checkout was at 11am) and let themselves in. Half of the staff started cleaning around us while everyone was trying to pack and get ready to leave, and half of the staff sat at the dining room table and at their breakfast. It was very odd and super intrusive!I would caution potential renters of this property as it is in general disrepair and NOT as advertised.
Stephen H.
Hospedou-se por 7 diárias em dez. de 2025
