5BR 3.5BA Pool House – Comfortably Sleeps 15

Thank you for your feedback. We’re sorry the home did not meet your expectations. We take comments like yours seriously and are reviewing the property condition and listing photos to ensure they accurately reflect the home. We appreciate you staying with us and sharing your thoughts.

Thank you for your feedback. We are sorry to hear that your stay did not meet expectations. For clarity for future guests, we did not charge any additional fee for the hot tub during this reservation; the guest was allowed to use it at no cost. We also did not receive any complaints during the stay. We always encourage guests to contact us right away so we can address any issues immediately. Cleanliness is extremely important to us. After checkout, we inspected the property and did not find conditions consistent with the claims made in the review; however, we have reinforced additional quality checks to ensure our high standards are consistently met. We remain committed to providing a comfortable and enjoyable experience for all guests.

Hi Todd I am sorry to hear about the pool being cold, the pool guy has never told us about a parts needs to be replaced for the heater. I will check with him. Thanks for bringing that to my attention. Best, Judy