We checked in June 7th mid-afternoon. The next morning we had a few issues, there was no washer/dryer in the unit or laundry facility, as stated in the amenities and description, our pillow's had very bad BO and the shelf was broken in the shower (didn't want to be blamed). We messaged the team manager, and proceeded to go to breakfast, we were walking past the concierge desk for the residences (for the hotel) and decided to stop in person to inquire about the laundry. We were informed that we had no laundry or facilities, and this was a scam many property owners implemented to get more customers, once people arrive and discover this they simply say our apologies it must be a mistake. Reasonably upset by this as we were staying 9 days with no way to wash our clothes. I texted the management team and received a call from Juan, I explained what we were told earlier, he became irate, telling me to shut up, there was no scam, they had never told me there was a laundry facility. I texted him screen shots of the property description, he got angrier at me, telling me where are you we will settle this face to face, the concierge at the hotel is an idiot and doesn't know what he is talking about. I said you shouldn't be speaking to me in such an aggressive manner, I am hanging up I can't continue this conversation. We checked out that day ! They are refusing to reimburse us. VRBO are resolving the matter for us. Horrible management team, property is run down, but nice view.