Anchors Away: Nautical downtown Saugatuck abode with balcony and partial river views

We're so glad you enjoyed your time at Anchors Away and its great location! Thank you for your feedback - we'll be sure to keep a close eye on freshness so future guests have the most comfortable stay possible.

Thank you for staying with us at Anchors Away! We’re glad you enjoyed the apartment and appreciate your feedback. As noted in the listing, the building is historic and does not have central A/C. The apartment has a window A/C unit in the bedroom during summer months, a fan for the living room, and supplemental heat in the bedroom if needed, while the building heat is kept at 68 degrees in the winter months. We’re always happy to walk guests through the controls or provide extra support during a stay.

Thank you for taking the time to share your feedback on your stay at Anchors Away. We appreciate your comments, as they help us improve our services. We apologize for any confusion regarding the bath mat. It sounds like there was a misunderstanding between a bath mat and an in-tub shower mat. While we don't typically provide slip mats for the tub, there should have been a bath mat available, and we’re sorry if that was not the case. Regarding the balcony, all outdoor spaces are cleaned prior to guests' arrival, and the property is regularly treated for pests. However, we understand that cobwebs and bugs can return quickly in outdoor areas, and we apologize for any inconvenience this caused. We’re also sorry to hear that you felt your concerns were not addressed as thoroughly as they should have been. We strive to provide a 5-star experience for all our guests, and we regret that we fell short during your stay. We will address these issues with our team to ensure a more attentive response in the future. We hope you’ll consider giving us another opportunity to provide a better experience on your next visit.