Hilltop Haven Hot Springs Mountain Views on Lake Hamilton nearby Oaklawn Casino

The hot tub was professionally cleaned and serviced just four hours prior to this guest’s check-in. We are therefore unsure why the guest waited two days to raise a concern regarding its condition. The hot tub is professionally cleaned, serviced, and chemically balanced every week as part of our regular maintenance routine. We also provided the guest with photographs documenting the cleaning, along with the chemical balance report supplied by our pool service company following the service. The comfort, safety, and overall experience of our guests are extremely important to us. We take our property maintenance seriously and consistently take every reasonable measure to ensure that our guests arrive to a clean, well-maintained, and enjoyable property.

So glad you enjoyed your stay at Hilltop Haven! You’re welcome back anytime! Thank you Judy

Thank you Brandon! So glad you enjoyed your stay!

Thank you, Ginger! So glad you enjoyed your stay and I hope you’ll stay with us in the future

So glad that you and your family enjoyed your stay at Hilltop Haven! We would love to have you back again!

Thank you Jennifer! I’m so happy you enjoyed your stay! Love to have you back anytime

So glad that you enjoyed your stay at Hilltop Haven! We would love to have you back anytime!!

I am so happy that you enjoyed your stay at Hilltop Haven! It brings us so much joy to share our getAway with people who enjoy it as much as we do! You’re welcome anytime!

So sorry that you felt this way during your stay! This is my vacation home and I never feel anything but secure, safe, and at ease when I’m here. But… I know that the doors are all 3 point locking security doors and there’s no way anyone can come in. And if they even attempted, which they would not because they’re greeted from the Parking pad and the stairs descending down to the veranda from the parking pad with two bright security lights and outdoor security cameras recording the exterior grounds- not to mention the signs that inform them that they are being recorded- it is just not an environment in which anyone would take the risk to come onto the property. We have done that with purpose and intention to protect our property and our guests that we care very much about. Additionally, this property is so high up on the hilltop that the opposite properties on the other side of the lake are not only hundreds of feet away but also really low at ground level and cannot see into this property at all in any possible way. The reason we have sheer curtains is so you can be greeted every morning with the stunning morning views of the lake and the mountains of Hot Springs National Park- especially because we are north facing so sunrise and sunset are never blinding but extremely beautiful and who would want to miss that with heavy curtains? The three small windows that face the road do have full blinds to provide additional safety and privacy. We strive to provide a luxury stay for our guests and have thought out every detail to provide a beautiful and safe getaway for our guests and we strive for 5 star reviews, which we have gotten until this review. I am concerned that this review is in response to the property damage claim to our house against your stay, which was the only time we have ever had to file a claim in all of these years as hosts. It is very unfortunate as I always treat any property I stay in as my own, and would assume that others do as well.