River House on BW campus!

Hi Raymond, i want to apologize once again for the error in booking that caused a disruption to your travel. As you know, the bookings are performed by VRBO, not the host. That is why VRBO took over resolving this issue and you stopped hearing from me. I want you to know that I did everything in my power to ensure you knew you’d have a comfortable place to stay upon your arrival. I found the best available property for the size of the party and paid for it out of my own pocket. Once VRBO took over the resolution, they also took over communicating with you. That is why you stopped hearing from me after that point. I think we can agree that situation was extremely unfortunate. I wish it hadn’t happened. I truly wish I could have done more. Believe me, if there was anything that could have been done, I would have done it. But it sounds like my best efforts to lessen the disruption were not well received. In the end, I do hope you were able to enjoy some of the time with your family despite the challenging start. Again, my sincerest apologies. Kristen