Luxury Smoky Mntn Getaway. Close 2 GB DWNTN. HotTub .Games. CoffeeBar. Views

Thanks for being wonderful guests and enjoying everything we have worked for

Thank you for your feedback. I respectfully feel that this review does not accurately reflect the overall experience or the condition of our home. The areas you mentioned were not mold. They were sections of caulking that had darkened over time from holding moisture. Our cleaning team intentionally avoids aggressively scrubbing those areas because excessive scrubbing can damage the caulking, which may lead to leaks. Had you brought this to our attention during your stay, we would have addressed it immediately. In fact, when you reported what you believed was a leak, I arranged for a technician to visit the very next morning. The inspection confirmed there was no plumbing leak. The issue was simply that the shower splash guard had become slightly loose, allowing a small amount of water to escape. This was a quick and minor maintenance item that we would have been happy to resolve, just as we do with any concern our guests raise. As hosts, we cannot fix issues that we are unaware of. We take great pride in responding quickly and professionally whenever a guest contacts us. Open communication allows us to make things right, and we have built our reputation on doing exactly that. Receiving a 4-star review for concerns that were never communicated during the stay is disappointing, especially since our property is consistently recognized as being among the top 10% of homes in the area for guest satisfaction. To future guests reading this review: please don't hesitate to reach out with any questions or concerns before or during your stay. We are responsive, proactive, and committed to ensuring you have an excellent experience. We are confident that if you communicate with us, we will do everything possible to make your stay comfortable and memorable. You can check our other 2 highly luxurious listing and see what people talk about our properties.

Thank you Alan for choosing us for your vacation. I look forward to host you and your family again in Gatlinburg.

Thank you Lori for choosing us. We will definitely look forward to see you back soon in the comfort retreat.

Thank you Ashton for choosing our property and enjoying everything about it. Our goal always have been about giving the best of comfort and relaxing stay so you can enjoy the smoky to the fullest.

Thank you Becky for your kind words and leaving your experience here.

Thanks Krys. It was a pleasure having you at our property.

Thank you Amlan for choosing us and glad to see how much you liked the property. We would like to host you again in future. Let me know when you are back to this area.

Thank you Carol for choosing us for your vacation. I am glad I was able to give you all the great things we have worked for our guests and make your stay a memorable one. Yes the coffee bar is really something excites us always.

Thank you Leah for your kind words on how enjoyed at the property. I would look forward to host you again soon.

Thank you Kimberly for choosing us for your family vacation. We always make sure we have covered everything for a great vacation to our guests. Guests should feel at home. I am glad you liked the coffee bar, spices and all the small touches. It was great to host you. I would look forward to host you again in Gatlinburg.

Hello Christopher it was an awesome experience to host you. I am glad your family enjoyed the place. As you said this place is beautifully located you can access everything easily. Very convenient. I am hoping to see you soon in Gatlinburg.

Thank you Ansley to hear you had a great time celebrating your sister’s bachelorette party. I am glad I was able to provide a great experience. Next time when you are here, let me know I would like to host you again.

Thank you Rebecca for sharing your great experience at our property. We always make sure our guests feel the comfort when they explore the smoky mountains. I would look forward to host you in future whenever you will be back to Gatlinburg.

Thank you Jacqueline for enjoying the stay at our property. We always made sure we have taken care of each details so our guests enjoy the most.

Thank you Lauren for choosing us for your stay. I am glad you had a blast being at the property. Yea we never mentioned this is a place to do party but it is meant for a great stay. Especially the promotional price with which you got, there is nothing better anyone can ask for. It would have been nice to see an excellent rating. There are few items missed which your group might have trashed as we can not find anywhere other than the place it was kept. But I am not worrying about that. But it is your responsibility to leave the home with the things the house has when you checked in. Your group used 2 bath towels to clean some stuff which has not gone away after many trying to wash. Simple things like this, you should be careful about.

Thank you Emiley for sharing your wonderful experience with us. It gives us great pride and joy to see what we have worked on to give our guests the best vacation getaway. I am glad you see that and experienced that

Thank you Kathy for choosing The Comfort Retreat. I had a great experience in hosting you. As you said I have made sure you feel like being home with everything you need. It is a lovely place for family vacation. Thank you for sharing your experience with us. I would like to host you again very soon at our property.