Great 2-Bedroom with Access to Many Hospitals

Thank you for taking care of our unit. To your comments, it is clearly stated in our description that there are no laundry services on site. The drive is dependent on route travelled and traffic. On an average day, travel is 10-15 minutes to the hospital. In regard to our cancellation policy, we make very clear that there are no refunds after a reservation starts, and in fact, I did offer a refund on your early departure if I was able to fill with another party. This was impossible with such short notice, and especially during the holiday week. I also spoke directly with you about this, twice. You texted me again asking for a refund the last week, and as I had already addressed the issue, giving the same answer was unnecessary. As a reminder, you were given a credit for your delayed arrival. We work to be very clear in our unit description, and our policies are well-defined on all booking platforms. VRBO’s cancellation policy is also very clear. We wish you the best in your travels.