PGA208 Brand New PGA West 2 Bed, 2 Bath w/ Loft

Joe, thank you for the wonderful review. Our staff and property owners appreciate it and are glad you enjoyed your stay. We look forward to hosting you again!

Ellen, thank you so much for taking the time to leave us a kind and thoughtful review. It means a lot to our staff to hear you enjoyed your stay and appreciate their hard work. Think of us first the next time you are visiting the Coachella Valley. We look forward to seeing you again!

Thank you for taking the time to share your feedback, Joe. We are glad you chose to return to our property, though we are deeply sorry to hear that this stay fell short of your previous experience and our usual high standards. We sincerely apologize for the initial frustration with your check-in code. Our team worked quickly to generate an alternative code and verify that you gained entry, but we know that any delay after a long travel day is stressful. Regarding the cleanliness and maintenance concerns you mentioned, we apologize as that is not our standard. We also want to note that our team reached out multiple times during your stay to ensure you were settling in well and to see if there was anything we could do to improve your comfort. Because we did not receive any communication regarding any of these issues during your time with us, we were unfortunately not given the opportunity to send our housekeeping and maintenance teams to immediately make it right in real-time. We take your feedback seriously and are currently reviewing these items with our property leads to address the aesthetic and maintenance updates needed for the villa. We wish you and your wife the very best in your future travels.

Don, thank you for the 5-star review! We hope to host you again soon!