Refúgio Familiar c/ Cozinha e Varanda – Poipu Shores<br>

It was definitely a pleasure to host K! Great guest, easy to work and communicate with. Very respectful of our unit and space. We look forward to another opportunity to be able to host K again soon. Mahalo for Choosing Castle Poipu Shores as your home away from home accommodations. Aloha.

Aloha Kevin, Thank you for taking the time to share your review! We're delighted to hear that you loved the property and enjoyed the convenience of some things being in walking distance. We appreciate your feedback regarding the pillows and beds. Guest comfort is very important to us, and we'll review your suggestions with the owner to see how we can make improvements in this area. We're glad you had a positive experience overall and hope to welcome you back again soon. Mahalo, and take care, Kahea

Thank you so much for taking the time to share your feedback. We are delighted to hear that you had a positive experience with us at Castle Resorts & Hotels and hope to welcome you all back in the future. Take care and stay well. Mahalo Nui Loa, Castle Resorts & Hotels

Thank you so much for staying with us. Look forward to hosting you again soon!

Aloha Mary, Thank you so much for your kind words, Mary. We really appreciate you taking the time out to share your experience with us and will be sharing your feedback with the property. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Mahalo, Kahea

Thank you for providing feedback on your recent experience at our Castle Poipu Shores property . We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We will let the owners know for a future renovations. We look forward to seeing you again soon! Mahalo, Ivy P. Castle Resorts & Hotels

Thank you so much, Mariusz. See you again soon!

Thank you so much for staying with us. Look forward to hosting you again soon!

Aloha, Becca! It's so pleasant to hear that you had a blast here and you can never go wrong with the relaxing waves crashing whilst dining. I really hope to see you soon and welcome you back. Safe travels and mahalo!

Aloha Lindsay, thank you for taking a moment to share your experience at Castle Resorts & Hotels Poipu Shores Resort. Our team is so glad to hear that you enjoyed your stay with us even with the slow heating stove and no personal touches for the unit. Feedback gives us an opportunity to address areas of improvement. We will be sharing your kind feedback with the owner so they can see what guests are seeing and offer up suggestions for the owner. Unfortunately, for the salt and pepper, due to covid we no longer provide multi-use items, however, we do continue to inquire with our corporate office to keep this in our discussions for the future. Again, we really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to working with you again in the future! Stay well and take care! Mahalo Nui, Kahea

Thank you so much for your wonderful review, Mat. It was our pleasure hosting such an amazing guest. We would definitely love to have him back again in the near future!

Dear Mrs. Disanto, We would like to sincerely apologize for the inconvenience we may have caused you during your stay at Poipu Shores Resort on September 18, 2022 – September 21, 2022. We realize that our services were not up to the mark. I would like to take the time to address each of your concerns. The day of your arrival upon inspection of the unit’s appliances and electronics, we found that something was wrong with the dishwasher. We worked to see what was needed to repair the dishwasher and unfortunately found that the parts are no longer available. With limited resources on the island, we were not able to replace the dishwasher in time for your arrival. However, we were able to provide dishwashing liquid and a scrubber. Regarding the unit not having hot water, having difficulty with the faucets, and the screen door constantly coming off the track. We were not made aware of these issues but had we been, we would have sent maintenance over to check on these items. Since checkout on September 21st, housekeeping has been in the unit a few times and have not experienced the unit not having hot water or faucets having difficulty to turn on. Maintenance also went by to check on this and did not find anything wrong with the water heater, or the faucets. They did however need to raise the wheels on the screen door. Regarding the floors, I’ve planned to meet with our housekeeping team to go over our products to see what would help us better maintain tile floors safely, efficiently, and effectively. We also plan to meet with our product vendor to get their professional opinion. Again, we sincerely apologize for your experience and appreciate you taking your time to share your feedback.

Aloha Chris, Thank you for choosing the Poipu Shores! We are happy to hear you enjoyed your stay with us. We hope to host you again on a future trip! Mahalo Nui Loa