Your Second Home near the heart of downtown Napa

Thank you for your review and feedback. We appreciate the compliments you have offered about our home. We would like to address some of your feedback: - We are sorry that the level of cleanliness in the home did not meet your standards. We offered to have our cleaning service return to address any particular issues, which you declined. When you informed us that you would do the cleaning yourself and went out to purchase additional cleaning products, we voluntarily reimbursed you for those expenses. - Our refrigerator/freezer in the kitchen, as we explained, does not have a water hookup, so the ice maker in the freezer is not operational, which is why we have a Brita pitcher and ice trays available. - We have a home security system managed by AAA for when the house is unoccupied. There is an unused wireless Nest Cam on the front porch that we left in place as a deterrent, but it has not been recharged in months. We offered this explanation to you when you expressed concern about the cameras. - The fountain and string lights in the backyard are operational. If you had asked about them, we could have guided you to plug them into the GFCI outlet nearby. We strive to be responsive to our guests’ needs and to correct any issues as quickly as possible.