Entire House Minutes from THE London Bridge and Windsor Launch on N. side of Tow

Thank you for staying with us and taking care of the house like it was your own. We look forward to having you and your party back anytime!

I am so glad we were able to accommodate your family. I hope you are able to visit us again under different circumstances. You and your guest are welcome back anytime!

******THIS PARTY RECEIVED 100% REFUND*******. This was truly an unfortunate experience. We have wonderful families that return annually. Our home is exceptionally maintained and we take pride in ownership, as you will read in all of our other reviews. I have never encountered an issue like this with any other party, EVER. The Party’s RENT, SECURITY DEPOSIT, AND CLEANING FEE was FULLY REFUNDED via PayPal because they chose to leave on their own. FACTS: 1. My Property Manager was concerned about the number of suitcases and people at the house, and called me. When I asked the Party about their headcount she said they were a party of 12 (my PM counted 10 but additional in-laws were in route). I informed her that this breached our written agreement and she responded by screaming profanity at my PM and me. The Party RSVP'd for two people and was charged accordingly. There is a significant difference between a party of Two vs. Twelve. Twelve people use more utilities, beds, toiletries, etc... Rates, deposits, and cleaning fees are based on the size of the party. The Party breached their written agreement and falsified their reservation. 2. Check-in is at 3PM, but as a courtesy I acquiesced to their three-hour early check-in request. When they arrived the AC was off and the breaker needed to be reset. My Property Manager reset the breaker, but as a precautionary measure called an AC tech to inspect the unit. The tech arrived around 3:30PM and at approximately 4PM confirmed the house was cooling and air blowing out of the vents was 75 degrees. Per the Party’s statement the house was 97 degrees when they arrived, and within a couple of hours cooled to 84 degrees, which is good for a 1,700 sq. ft. house in Havasu (the high outside was 108 degrees) with 12 people trafficking in and out. 3. There is absolutely no water leak whatsoever in the hallway. This was verified by my PM after the comment was made. 4. The property provides generous boat and RV parking on the side of the house. 5. The statement regarding the washing machine is correct, and it was replaced that Friday. I explained the situation to the Party prior to their arrival and they were agreeable at the time. Never did I suspect they needed to do loads of laundry for a party of 12 on the tail end of their summer vacation. This was truly an unfortunate event for all parties involved, including my PM.

Looking forward to your return in June!

Glad that we were able to find and return your glasses. Thank you so much for staying with us, we can't wait to have you back!

Thank you for being such a wonderful group. Too bad we can't rate guest because according to my PM and me you guys get a 5 STAR RATING! Can't wait to have you back!

Excited for your stay next season. Thanks for coming back annually.

Thanks for the positive review. I am disappointed that we couldn't accommodate you over the 4th of July weekend but the house was booked. Please let me know if you would like to reserve the house Labor Day weekend.

We hope to have you back soon!

Thank you for the review, stay with us again soon!

Thank you for the review and we hope to have you back very soon!