Castle BTH2 Beach Townhouse, Pool and Direct Beach Access from the unit! Gym, Tennis, Free Valet

Galeria de fotos de Castle BTH2 Beach Townhouse, Pool and Direct Beach Access from the unit! Gym, Tennis, Free Valet

Uma varanda com vista para a praia, palmeiras e um céu claro.
Uma sala de estar moderna com uma janela grande, um ventilador de teto e uma televisão de tela plana.
Piscina
Quarto moderno com uma cama grande, ventilador de teto e vista para o exterior.
Um hotel moderno com fachada curva, palmeiras e um caminho que leva à entrada.

Avaliações

8,0 de 10
Muito boa

Destaques

  • Melhores avaliações pela localização na praia
    Curta paisagens paradisíacas nesta propriedade na praia com as melhores avaliações.
  • Piscina aquecida
    Propriedades com piscina aquecida são uma raridade na área.
  • Localização central
    Localização conveniente para que você nunca fique longe de onde precisa estar.
  • Descubra os pontos de referência nos arredores
    A poucos passos de Beach, Miami Beach
Acomoda 4 pessoas2 quartos2 camas

Comodidades populares

  • Na praia
  • Piscina aquecida
  • Estacionamento no local disponível
  • Aceita animais de estimação
  • Cozinha
  • Lava-roupa

Explore a região

Confira no mapa
Miami Beach, FL
  • Place, Beach, Miami Beach
    ‪1 min de caminhada‬
  • Place, Orla de Miami Beach
    ‪2 min de carro‬
  • Place, Fontainebleau
    ‪3 min de carro‬
  • Airport, Miami, Flórida (MIA-Aeroporto Internacional de Miami)
    ‪24 min de carro‬

Quartos e camas

2 quartos (acomoda 4 pessoas)

Quarto 1

1 cama King

Quarto 2

1 cama Queen

2 banheiros

Banheiro 1

Vaso sanitário · Apenas chuveiro

Banheiro 2

Vaso sanitário · Apenas chuveiro

Espaços

Cozinha
Sacada
Área de jantar separada
Espaço para refeições

Sobre esta propriedade

Castle BTH2 Beach Townhouse, Pool and Direct Beach Access from the unit! Gym, Tennis, Free Valet

Experience beachfront living at its finest with free valet parking in this townhouse, nestled directly on the serene sands of Miami Beach. This two-story penthouse boasts unparalleled ocean views and immediate beach and pool access. As a privately-owned unit, it offers 2 spacious bedrooms, 2 bathrooms, a full-size kitchen, and a balcony, ensuring you're always just a step away from the beach's tranquility. Designed for relaxation, it comfortably accommodates 4 guests, making it your ideal private beach retreat on the Florida East Coast.

The building's prime beachfront location is complemented by an on-site restaurant, a pool, two coffee shops, a pool, a supermarket, and tennis courts. Dive into the heart of beachfront convenience and privacy.

Adicione as datas e descubra os preços

Propriedades semelhantes

Regras da propriedade

Check-in após 15h
Idade mínima para alugar: 21 anos
Check-out até 11h
default

Crianças

Aceita hóspedes de 0 a 17 anos
default

Eventos

Não permite a realização de eventos
default

Animais de estimação

Aceita animais de estimação
default

Política para fumantes

Não é permitido fumar

Informações importantes

O que você precisa saber

Número de registro da propriedade 2519211, CU23-3981, BTR016231-11-2024
Propriedade nº 3632288vb
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião não informou se a propriedade tem detectores de monóxido de carbono. Leve um detector portátil com você na viagem.
O anfitrião informou que a propriedade tem detector de fumaça.

Informações a área

Miami Beach

Na praia em Miami Beach, este condomínio fica no bairro Mid Beach. Art Deco Historic District e Vizcaya Museum and Gardens estão entre os pontos de interesse mais conhecidos na região que merecem uma visita. Para quem gosta de compras, as melhores opções na área incluem espaços como Orla de Miami Beach e Área de compras da Collins Avenue. Miami Beach Convention Center e Kaseya Center oferecem uma programação de eventos e jogos. Divirta-se com atividades aquáticas como passeios de lancha e natação que você pode praticar nos arredores da propriedade.
Mapa
Miami Beach, FL

Nos arredores

  • Beach, Miami Beach - 1 min de caminhada - 0.0 km
  • Indian Beach Park - 20 min de caminhada - 1.7 km
  • Orla de Miami Beach - 2 min de carro - 1.8 km
  • Fontainebleau - 3 min de carro - 2.1 km
  • LIV - 3 min de carro - 2.1 km

Opções nos arredores

  • Estação de Metromover Adrienne Arsht Center - 12 min de carro
  • Estação Hialeah Market - 19 min de carro
  • Aeroporto Internacional de Miami (MIA) - 29 min de carro

Restaurantes

  • ‪Silan - ‬8 min de caminhada
  • ‪Cafe Inez - ‬2 min de carro
  • ‪grand beach hotel bar - ‬14 min de caminhada
  • ‪Lobby Bar - ‬2 min de carro
  • ‪Hoshi & Sushi Asian Cuisine - ‬16 min de caminhada

Perguntas frequentes

Castle BTH2 Beach Townhouse, Pool and Direct Beach Access from the unit! Gym, Tennis, Free Valet tem piscina?

Sim, esta propriedade tem uma piscina. O tipo de piscina disponível é piscina aquecida.

Quanto custa ficar em Castle BTH2 Beach Townhouse, Pool and Direct Beach Access from the unit! Gym, Tennis, Free Valet?

A partir de 3 de ago. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Castle BTH2 Beach Townhouse, Pool and Direct Beach Access from the unit! Gym, Tennis, Free Valet em 14 de set. de 2026 começam a partir de R$ 1.097, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.

Castle BTH2 Beach Townhouse, Pool and Direct Beach Access from the unit! Gym, Tennis, Free Valet é ideal para quem viaja com animais de estimação?

Sim, animais de estimação são permitidos na propriedade.

Quanto custa o estacionamento em Castle BTH2 Beach Townhouse, Pool and Direct Beach Access from the unit! Gym, Tennis, Free Valet?

Estacionamento no local disponível na propriedade.

Qual é o horário de check-in em Castle BTH2 Beach Townhouse, Pool and Direct Beach Access from the unit! Gym, Tennis, Free Valet?

Horário de início do check-in: 15h.

Qual é o horário de check-out em Castle BTH2 Beach Townhouse, Pool and Direct Beach Access from the unit! Gym, Tennis, Free Valet?

Horário de check-out: 11h.

Onde fica Castle BTH2 Beach Townhouse, Pool and Direct Beach Access from the unit! Gym, Tennis, Free Valet?

Na praia em Mid Beach, este condo fica a 2 km de Beach, Miami Beach, Orla de Miami Beach e Fontainebleau. Área de compras da Collins Avenue e Miami Beach Convention Center também ficam a 5 km.

Avaliações

8,0

Muito boa

A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 12 de 26 avaliações
Nota 8 - Boa. 7 de 26 avaliações
Nota 6 - Ok. 2 de 26 avaliações
Nota 4 - Insatisfatória. 3 de 26 avaliações
Nota 2 - Terrível. 2 de 26 avaliações

8,4/10

Limpeza

6,8/10

Check-in

7,6/10

Comunicação

9,2/10

Localização

8,8/10

Precisão do anúncio

Avaliações

Avaliação verificada

10/10 - Excelente

kyle g.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
The place was great, very nice and clean.Very modern loved the walkout straight to the beach
Hospedou-se por 4 diárias em fev. de 2026
Resposta de VrboOwner em 17 de fev. de 2026
Thank you so much for your wonderful review! 🌊 We’re so happy you enjoyed the modern feel of the apartment and that everything was nice and clean for your stay. The direct walkout access to the beach is definitely one of our favorite features too — it makes those ocean moments so effortless and special! It was a pleasure hosting you, and we’d love to welcome you back anytime for another beachfront getaway. ☀️
Avaliação verificada

10/10 - Excelente

Matthew L.

Pontos positivos: Limpeza, check-in e precisão do anúncio
Pontos negativos: Comunicação
Room was amazing!
Hospedou-se por 2 diárias em fev. de 2026
Resposta de VrboOwner em 16 de fev. de 2026
Thank you so much! 😊 I’m thrilled to hear you loved the room — it’s always great to know our guests feel comfortable and impressed with their space. We’d love to welcome you back anytime! 🌴✨
Avaliação verificada

10/10 - Excelente

Emily W.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
We had a great stay at Castle BTH2 Beach Townhouse! The property was exactly as described, and what you see in the listing is what you get. The direct access to both the beach and pool was a huge plus, and the view from the unit was absolutely amazing and unobstructed. The townhouse itself was clean, well-maintained, and matched the photos. While the unit is a bit older, it’s been very well kept and everything functioned as expected, especially the air conditioning, which worked perfectly. The on-site restaurant was also very good and convenient. Overall, we really enjoyed our stay and will definitely be booking again.
Hospedou-se por 2 diárias em mai. de 2026
Resposta de VrboOwner em 4 de mai. de 2026
Thank you so much for your wonderful review! We’re delighted to hear that you had a great stay at Castle BTH2 Beach Townhouse and that the property met your expectations. It’s fantastic that you enjoyed the direct beach and pool access, as well as the unobstructed views—those are truly special features of the unit. We also appreciate your kind comments about the cleanliness, maintenance, and the air conditioning working well—especially in Miami! Glad you had a chance to enjoy the on-site restaurant as well. It was a pleasure hosting you, and we look forward to welcoming you back again soon 😊
Avaliação verificada

10/10 - Excelente

June T.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Loved it. Perfect location. Will stay again.
Hospedou-se por 3 diárias em nov. de 2025
Resposta de VrboOwner em 17 de nov. de 2025
Thank you so much! We’re thrilled you loved your stay and the location. We’d be happy to welcome you back anytime! 💙
Avaliação verificada

10/10 - Excelente

Igor Y.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Short vacation

Very modern with easy access to the ocean!
Hospedou-se por 4 diárias em ago. de 2025
Resposta de VrboOwner em 11 de ago. de 2025
Thank you so much! We’re thrilled you enjoyed your stay and hope to welcome you back soon
Avaliação verificada

10/10 - Excelente

Dawn S.

Pontos positivos: Limpeza e precisão do anúncio

Nice place

Very clean and quite location
Hospedou-se por 5 diárias em mar. de 2025
Resposta de VrboOwner em 1 de abr. de 2025
Thank you for the 5-star rating! We're so glad you had a great experience and hope to welcome you back soon!" ⭐⭐⭐⭐⭐😊
Avaliação verificada

8/10 - Boa

Gaëlle C.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

great place

beautiful time and view
Hospedou-se por 3 diárias em jul. de 2024
Resposta de VrboOwner em 28 de ago. de 2024
Thank you for the 4-star rating! We're glad you had a positive experience and appreciate your feedback. We hope to make your next stay even better!
Avaliação verificada

10/10 - Excelente

Erin S.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Beautiful Location and property

We stayed here for 4 nights and we loved it! Walk out right onto the beach, pool, gym, a lot of amenities and soooo reasonably priced. It’s in a great location to Miami, South Beach, even the keys are not far away! Place was clean, modern, updated and the beds were so comfortable! Highly recommend!!
Hospedou-se por 4 diárias em abr. de 2025
Resposta de VrboOwner em 29 de abr. de 2025
Thank you so much for your kind words! We’re thrilled to hear that you loved your stay and enjoyed the location, amenities, and comfort of the unit. It’s great to know you found everything clean and updated — and that the beds hit the mark for a good night’s sleep! We truly appreciate the recommendation and would love to host you again anytime you're back in Miami.
Avaliação verificada

8/10 - Boa

Noah B.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Incredible Location

Lovely condo right on the beach!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de VrboOwner em 25 de abr. de 2024
Excellent guest! They took great care of the unit. Would gladly host them again anytime.
Avaliação verificada

10/10 - Excelente

Leeana R.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Miami Beach

Beautiful
Hospedou-se por 7 diárias em fev. de 2025
Resposta de VrboOwner em 17 de fev. de 2025
Thank you so much for your 5-star review! We're thrilled that you had a beautiful stay. Hope to welcome you back soon!
Avaliação verificada

10/10 - Excelente

Robert H.

Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
Pontos negativos: Limpeza

Quick trip

Beautiful property with great location... Host is quick to answer any concerns!
Hospedou-se por 3 diárias em out. de 2024
Resposta de VrboOwner em 8 de out. de 2024
Thank you so much for your kind words! We're glad you enjoyed the property and its fantastic location. It's great to hear that we were able to address your concerns quickly. We look forward to hosting you again!
Avaliação verificada

8/10 - Boa

Julie M.

Pontos positivos: Localização e precisão do anúncio
Pontos negativos: Check-in

Beautiful condo

Beautiful condo, but the property has some work to do.
Hospedou-se por 7 diárias em dez. de 2024
Avaliação verificada

10/10 - Excelente

Bill C.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great place, great view, great location

We had a great stay, everything was incredible. There were a few minor issues like a slow moving drain, and a latch on the deck door that malfunctioned, but they did not impact our stay. I highly recommend staying here. The property manager is very quick to respond. The unit is as beautiful in person as it is in the pictures, and the views are amazing. It was great to be able to take a morning beach walk.
Hospedou-se por 2 diárias em jan. de 2024
Avaliação verificada

8/10 - Boa

Shana M.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Beautiful home

We had a great time at this property. It was exactly as described. Accommodations were clean and neat. The amenities, such as pool or not available due to construction but we were aware of that prior to arrival. The hotel that the unit is attached to is not nice, but I did not impact our stay in the townhome is absolutely beautiful and comfortable.
Hospedou-se por 2 diárias em fev. de 2024
Avaliação verificada

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Beach condo

Property was as described online. Very clean. Check-in was an issue as security was a bit rude and not helpful. Difficult finding the room due to lack of guidance from security and signs. However the actual property was great and a great location. Steps from the beach.
Hospedou-se por 4 diárias em jul. de 2024
Avaliação verificada

8/10 - Boa

Amy P.

Pontos positivos: Limpeza, comunicação, localização e precisão do anúncio

Miami 2024

Very nice and clean! Great location to beach, would be nice to have a way to get into it without going around the building. Checkin a little slow. Maybe need to put more washcloths instead of just one per person and kitchen oven mitts. Overall, very nice place!
Hospedou-se por 3 diárias em mai. de 2024
Avaliação verificada

8/10 - Boa

Jay G.

Pontos positivos: Limpeza, comunicação, localização e precisão do anúncio
Pontos negativos: Check-in

Beautiful location and apartment

The stay with my friends and I was awesome! Once we actually got into the unit, it was great! Check in at the desk NEEDS to improve. The staff at the front desk were rude but the apartment is ABSOLUTELY BEAUTIFUL! I wasn’t able to get into the apartment initially because the cleaning crew accidentally locked the wrong lock, so I had to get back in line at the front desk to wait for help…25 minutes later I was helped. So much paperwork before checking in but it is such a beautiful unit that the check in process is worth it!
Hospedou-se por 1 diária em mai. de 2024
Avaliação verificada

4/10 - Insatisfatório

william a.

Pontos positivos: Comunicação, localização e precisão do anúncio
Pontos negativos: Limpeza e check-in

Don't do it

Vanessa was very responsive and did everything she could do to make our stay nice. However, the master bedroom was hot- 77-82 degrees the entire week. The staff at the hotel that the condo is in were RUDE at every turn. You have to deal with them upon check-in (which was very difficult) and throughout your stay as you walk by them. They will tell you things like "cover up, I can't have you looking like that" as you walk through the beach resort hotel in your swimsuit. They stand up and look at you harshly as you walk by as if you aren't supposed to be there. Overall, most of the people you will have to deal with in Miami as a whole are very rude and not helpful. Everything is very overpriced such as cocktails. The average price is around $20-$25 per drink. We left very disappointed and definitely won't be back.
Hospedou-se por 7 diárias em ago. de 2024
Resposta de VrboOwner em 20 de set. de 2024
Thank you for sharing your feedback. I'm really sorry to hear about the discomfort you experienced, especially with the heat in the master bedroom and the interactions with the building staff. That kind of experience is not what we aim to provide, and I truly appreciate you pointing this out. While the hotel staff and management are separate from my rental properties, I'll certainly take this up with them to address the treatment you and other guests might be receiving. I can also work on resolving the temperature issues in the condo, as I understand how important that is for comfort. It’s unfortunate that the overall Miami experience didn’t meet your expectations, but I’d love to make things right if you ever reconsider visiting. Your review gives us a chance to improve, and I’m grateful for your honesty.
Avaliação verificada

4/10 - Insatisfatório

Sandy M.

Pontos positivos: Limpeza e localização
Pontos negativos: Check-in e comunicação

Great location but challenging kitchen amenities and services

The condo is steps away from the beach, as described, with easy access to the boardwalk and beach. Publix market is about a 20 min walk but is well stocked. The condo is challenged by a complete lack of kitchen accessories and tools-no mixing bowls, storage containers/supplies, cutting boards, baking sheets/ovenware, oven mitts, kitchen towels, broken down coffee maker, no kitchen cooking utensils like spoons, spatulas, whisk, measuring cups/spoons, working can opener etc.. The dishes/glasses/utensils are entirely mismatched and limited. Dishwasher works but bottom drawer wheels are broken and dishwasher moves out of its secure casing! The property manager was responsive before we moved in, but then ghosted us after when asked about kitchen shortcomings. Literally had to use socks as oven mitts! Staff at the hotel/facility not terribly helpful and lines are long to check in. Recommended this condo if you plan on eating out most of the time!
Hospedou-se por 7 diárias em mar. de 2024
Avaliação verificada

2/10 - Terrível

Ramona P.

Pontos positivos: Limpeza e localização
Pontos negativos: Comunicação e precisão do anúncio
This was absolutely the worst experience we've had on vacation...the worst thing is no air conditioning in second bedroom..they had "fans" set up..too hot to even use the room had to sleep on couch entire week.the host was told and they sent a guy who couldn't do anything about it. Kept telling them, sent another guy on Thur who got the upstairs down to 73 but bedroom was never fixed.dodnt realize init has stairs, had to go down every time to go to bathroom. A 2 inch step at bottom blended in with floor so is very dangerous, fell on it 3 times. You have to carry all your stuff up 2 flights of stairs when you arrive then down stairs as there's no elevator that goes down to unit. We are older and have medical conditions that made this very difficult. The host said no other units were available that the air worked on except a one bedroom..and we paid for 2 bedroom..really no different than what we had since 2nd was unusable. Said the other units down in that section also had issues with cooling..nothing could be done about it so I was miserable the whole week you have to wait around 30 minutes every time for valet to retrieve your car after being told we could use the app to request before coming down, after waiting for a long time finally was told the app doesn't work so you sign in and wait and wait. The lady checking us in was very rude. You could tell she very aggravated because she had to get off her phone..had to go back 3 times before she would finally give directions
Hospedou-se por 7 diárias em out. de 2025
Resposta de VrboOwner em 28 de out. de 2025
We’re truly sorry to hear that your stay was such a disappointing experience. We understand how frustrating it must have been dealing with the heat in the second bedroom and the accessibility challenges, especially since comfort is our top priority. Unfortunately, the air issue in that section of the building was part of a larger ventilation problem that affected several units, and our team did all they could to improve the airflow during your stay. We also apologize for your experience with the valet and front desk — both services are managed by the building, but we’ll make sure to share your feedback with their management so they can address it. We appreciate you sharing these details, and we truly regret that we couldn’t make your stay more comfortable. Kind regards,
Avaliação verificada

4/10 - Insatisfatório

John C.

Pontos positivos: Limpeza, localização e precisão do anúncio
Pontos negativos: Check-in e comunicação

Miami Beach

Great location right on the beach. The check-in process is the worst we've experienced. Unfriendly staff and difficult process to navigate. We would not stay here again due to the unfavorable experience with the management company. They are completely unresponsive to texted messages and messaging through VRBO. They do respond to telephone calls during business hours. There was a problem with the unit that was never resolved. The management company did not respond to messages we sent but finally did answer the phone the following day. When the facility staff was unable to fix the problem, they just left and never returned. The payment process did not allow us to make our final payment. Make sure you stay on top of your payments. The management company will not send you an email to make the final payment, there is no link in the booking confirmation email to make the final payment and there is not a link in the VRBO website to make the payment. You will have to call the management company. I would not stay at a property managed by the company again.
Hospedou-se por 3 diárias em jun. de 2024
Resposta de VrboOwner em 27 de jun. de 2024
Hi, I am not sure what you are referring to. I went back to the messages and I only found 1 request about the remote for the second TV. There are multiple ways of getting in touch with us via email, text, we also have an app for clients communication. We are a team of 3 checking communications on these. Thanks.
Avaliação verificada

6/10 - Razoável

Jamie H.

Pontos positivos: Comunicação e localização
Pontos negativos: Limpeza e check-in

Not very impressed

The check in process was an absolute nightmare. The security guy at the desk was supposed to be helping us check in but kept stopping to help other people that walked up. It was very late; we were all tired and just wanted to go to bed. He gave us no direction on how to get to the room, just pointed in the vicinity of where to go. There are multiple hallways, so we just chose one, which of course was wrong. After walking around for 15 minutes we finally went back up to the security office where he again just pointed to a hallway. He was rude and not helpful or welcoming at all. We had to walk up and down multiple staircases carrying our 50-pound bags due to no elevators. There were drunk people all over the lobby. Once we finally got inside the room, it was okay. A lot smaller than the pictures showed and again more stairs to carry our heavy luggage down to get to the rooms. There was sand in the smaller bed, like on the sheets, there was dirt on the floor and under the bed. The location was nice but due to the horrible check in process and all the stairs you have to carry your luggage up and down we will definitely never be back and honestly wouldn't recommend this place to anyone either.
Hospedou-se por 2 diárias em mai. de 2024
Avaliação verificada

6/10 - Razoável

deborah k.

Pontos positivos: Localização
Pontos negativos: Check-in
O apartamento é lindo, mas o ar condicionado é um pouco barulhente e não dá conta de um dos quartos, que precisa ficar com ventilador ligado para refrescar no verão. Talvez no inverno não seja uma problema
Hospedou-se por 9 diárias em ago. de 2025
Avaliação verificada

10/10 - Excelente

Hilario A.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Well worth the price, actually nicer in person. Will definitely come back again. Great view
Hospedou-se por 4 diárias em jul. de 2026
Resposta de VrboOwner em 10 de jul. de 2026
⭐ Thank you so much for your wonderful review! We're thrilled to hear that the property exceeded your expectations and that you enjoyed the amazing view. It was a pleasure hosting you, and we truly appreciate your kind words. We look forward to welcoming you back for another great stay! 🌴😊
Avaliação verificada

2/10 - Terrível

Shanan C.

Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Let’s start with the pictures are not even close to what the property looks like. They do not tell you the only way to park is with the Valet. The listing states free valet. Well it was not free they dented our rental car. We asked for the manager to pull video he said he would and to check with him in the AM to give him time to review. We never saw the video he insisted there was no was no way for the dent to have happened in their garage..Dent repair vehicle was in front of us waiting in the valet the day prior. It appeared he was there to do some work the valet happily greeted him. This must happen often. The air conditioner in the Master was not working when we arrived in the AM all we wanted to do was sleep after flying all night the room temp was up to 86. We had to wait for the repairman he came in looked did a couple of things and left. I asked if it was fixed apparently we had a language barrier as I had to reach out to BLUE VACTIONS to ask if he was coming back. The issue was not resolved until the afternoon 1 whole day we paid for and unable to sleep. The place is not cared for the front door handle is questionable about to fall off. The 2nd bedroom AC is a standalone unit with a tube rigged out the slider with no seal to keep bugs out. For that reason alone I requested to be moved. VRBO said I needed to reach out to management.Blue vacations should reach out to the customer to make it right after VRBO contacted them. Horrible customer service.
Hospedou-se por 5 diárias em jun. de 2026
Resposta de VrboOwner em 17 de jun. de 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Regarding the valet service, parking operations are managed by the building and its third-party valet company. We understand how frustrating vehicle damage concerns can be and encourage guests to work directly with the valet management team, as they are responsible for investigating and handling such matters. We also apologize for the air conditioning issue you experienced upon arrival. As soon as we were notified, a technician was dispatched to the unit and the issue was resolved the same day. We understand that any delay, especially after a long journey, can be inconvenient and we regret the disruption to your plans. Our listing accurately reflects the unit and its amenities, and the photographs shown are of the actual property. We continuously maintain and update our accommodations, and we take guest feedback seriously. Any concerns regarding furnishings, equipment, or maintenance are reviewed with our team to determine where improvements can be made. While we are disappointed that we were unable to meet your expectations, we appreciate your comments and the opportunity to address them. We wish you all the best in your future travels.

Sobre o anfitrião

Anfitrião: Blu Vacation Rentals

Imagem do perfil do anfitrião
Blu Vacation Rentals - Local Business in Miami Beach
Est. 2019
In House Laundry, All Linen Hand Ironed

Idiomas:

Inglês, Francês, Espanhol
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