1 min walk to the Beach! In heart of Buxton- sleeps 6, pets welcome, W/D

Karen decided to cancel her reservation a week before her arrival because of "weather". She demanded a full refund. I advised her of the VRBO cancellation policies, and that a full refund was not possible at this time. She then contacted VRBO to demand a full refund, and when that was denied, Karen told VRBO that my property was being misrepresented on my listing, and that it was dangerous. VRBO demanded I provide proof of this not being the case, or they would refund this guest in full. I had 24 hours to respond to her bogus complaint. After I proved my property was safe, Karen continued to request a full refund, and when she was advised there would be a fee to cancel she decided she was going to come instead and stay. This caused a lot of confusion with VRBO and so much ack and forth communication to deal with the situation, and I did not receive the payout until a full week after this guests stay AFTER I had to FIGHT them for payment- all because this guest tried to circumvent the rules to get out of the reservation and instead of handling it like an adult. Her false and unwarranted complaint created a very stressful situation.