Mazatlan Villa Del Mar

Thank you Karen, we appreciate your kind comments and all the feedback that help other guests before committing to such a particular location. We are glad you have enjoyed the property and look forward to host you and your family in the future. Sincerely Marisol Mazatlan4rent

Hola Tami, We are happy your enjoyed the home, beach and how easy it was to get around. My husband and I play that Golf Course all the time, and just LOVE it. One of the best courses in all of Mazatlan. I am sorry to hear about the water challenges you had in the home, along with a few of unpleasant smells in the casa. At times these things in Mexico are impossible to control. My husband and I have lived here for 10 + years, and even still from time to time we these challenges in our own home. I truly do understand how frustrating or uncomfortable this could be. The hot tub is a bummer, I would be upset too. I will need to follow up with the administration at the hotel and Estrella del Mar to see if there is anything we can do to prevent this from happening again in the future. We hope to be able to have the opportunity to host you again here in Mazatlan! Cheers, and Happy New YEAR! Mazatlan4Rent Team Property Management / Vacation Rentals / Sales

Property Managers & Owners Beware: NOTE: When you are read this review, please take into consideration all the other wonderful reviews that our guests have left. Thank you we appreciate the input, and are really sorry you had a bad experience at the home, and with our staff. I apologize if you were under the impression that our staff was rude and that you did not have a proper welcome to the home. When Lori was in communication with you regarding your check in, you first mentioned that you would be arriving at 4pm. Then it was 6pm, then, 8pm, and you did not show up for check in till 12am in the morning. Our staff is instructed not to do late check ins for safety reasons. We do all property check-ins in person & waiting 8 hours is not fair to ask of anyone. Lori did come by the very next morning to give you a proper orientation of the home. When Lori arrived the next day to do your check in, we did notice the TV’s were not working, and Bernardo came out right away to fix this in the same day. All of the A/C’s where working expect for one of the ones just off the kitchen. For years this A/C, has never worked properly and can only run off dehumidify. This was explained to you. Estrella del Mar is a Private Beach Community in Mazatlán with a wonderful staff who owns and manages it. We were notified by Estrella del Mar that April and her guests had vandalized the common area pool. They were loud, obnoxious, drunk, and left a HUGE mess for the Estrella del Mar Staff to clean up without any consideration at all. They even broke one of the bathroom stalls, that we had to pay to have fixed. At check out Bernardo removed 15 large bags of garbage from the home. No care or concern was made for the private property or the home. Many couches were stained, food was found rubbed into multiple comforters. We have been in business here for the last 10 years and have served thousands of wonderful, discerning clients each year. Our team has been instructed not to allow rental to your party ever again. We have built our business by word of mouth over the last 10 years, and we as a team strive to create the best possible vacation experience for our guests when they are here, while looking after the investments of our clients. We understand that from time to time there will be challenges, but it’s how we react to these challenges that define us. I am truly sorry for some of the challenges you had at the home. Our goal is to always improve.

I'm glad you enjoy the house! We will definitely love to host you again!