Monarch Beach Condo at Ritz Pointe - STR15-0251

Thank you for sharing your feedback - Sunset Vacation Rentals welcomes you back anytime!

Thanks for being great guests. We had a coffee maker go out but fortunately had a backup.

Followed up to get more specifics as this was the first time I've heard this. I have a few small items to fix (garbage disposal) and it all could have been done so I wish guests would tell me during their stay.

Thank you for sharing your great experience with us. Sunset Vacation Rentals welcomes you back anytime.

Thank you for staying and being such great guests!

Its wonderful guests like this that really make the effort worthwhile. Thanks for sharing.

Thank you for sharing this!

Thank you for sharing your experiences!

Its always a surprise and disappointing to see a review like this when you have so many positive texts and messages from the guest that suggest she had a great experience overall at the condo. Is she looking for a full refund after staying one month and asking if the unit was available longer? Her last text said and I quote “thank you for accommodating us and please tell the owners thank you”. I did offer the guest 2 free days because the one true fact she stated was that there was construction in the building at a different unit. She asked me to call the HOA and see how long the construction would be going on as she was recovering from hip surgery. I did not know they were doing a remodel on the unit below as I don’t own that unit or manage it. The HOA stated the nosiy work would be a few days. Thus, I offered her a few days free for her inconvenience. Separately, this community has approved a total repiping project for every unit to be proactive against broken pipes and slab leaks. Our repiping was planed for December (after this guest moved out) so I think she was confused about the reason behind the repiping and thought it had to do with a problem in our condo. It was strictly a proactive measure by the HOA to avoid future leaks. Upon move in, this guest told me she came out of an Airbnb rental that had mold and made her sick and she was trying to get her money back so there appears to be a pattern with renting and looking for reasons for a refund. She made a claim to VRBO’s health and safety department which they dismissed immediately. Given their dismissal of her inaccurate claims, I would have expected them to not allow this review to be posted. The good news is that the remodel in the building is complete and our repiping project is finished. The other buildings in the Monarch Hills community will be going through this repiping throughout the beginning of 2024.

While some of this guests concerns (blender, cleaning top of ceiling fan) were addressed right away, she was never going to be happy with any resolution. She was a constant complainer, couldn't use the pool card when there was nothing wrong with it, and just generally a demanding and unhappy person. I would not want to rent to her again.