Newly refreshed home in Angola by the Bay 22860 Angola Road East

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced with the television during your stay. We understand how disappointing it was to spend much of your vacation without a properly functioning TV, especially when the issue was not resolved until shortly before your departure. We also regret the delays you experienced while we worked to obtain the owner’s approval and the correct remote. We appreciate the team member who took the initiative to try a universal remote, and we’re sorry that it did not resolve the issue. We understand that this process did not provide the timely resolution you deserved as a guest. Your experience has been shared with our team so we can look at how similar issues can be handled more efficiently in the future. We truly appreciate your patience and apologize that we were unable to get this resolved sooner.