Golden Lilly Historic Retreat

Gail, we’re sorry this was your experience. While the possum was out of our control we worked as fast as we could to right the situation once we were made aware about it. You alerted about the flies on Tuesday, and the problem was fixed the next day. We did not offer a discount as your entire stay was already discounted to make it possible for you to book. A courtesy we have not offered before. Unfortunately, you did not initially disclose your pet during booking. The additional fee we charged is the pet fee that should have been paid for at the time of booking. The pet fee would have covered the additional cleaning of messes left behind on the floors and carpets. We charged this fee as soon as our cleaning team made us aware that you in fact had an animal in the house, and had left uncleaned messes behind. As for the AC, you alerted it was not working properly one time, and when we offered to have it looked at you said it was working well. We hope you enjoyed stay in Lakeland otherwise.