Multiple Hot Tubs | Walk to Slopes | Free Winter Shuttle

Repeat guests are the best kind of compliment!

Thanks for the feedback! Glad you enjoyed the location and found it easy to get to the mountain. Good call opening the windows to cool things down mountain condos can warm up pretty quickly sometimes. Appreciate you staying with us!

I'm so glad you enjoyed your stay! Thank you so much for sharing your experience with us and others. We love to hear this! We look forward to welcoming you back, should the mountains be calling your name! Wil & Grey Mountain Vacation Lodging

Thank you for the positive review. We are glad to hear you enjoyed the location and amenities this property has to offer. It makes our team so happy to know that another guest had a great trip!

The condo and the building itself are really quite efficient, and the heat rarely needs to be kicked on. Keeping the fireplace off will help keep the temperature down, but we understand that some guests like to enjoy the fireplace for the sake of ambiance. If guests feel the condo is too warm, the thermostat should be turned off rather than down, as the building does not provide air conditioning in the winter months. Setting the thermostat to a lower temperature will only ensure that the heat continues to run. Opening the windows and doors for a minute to bring the temperature down is efficient and shouldn't take much time at all during the winter.

Hi there! Thank you so much for taking the time to write such a wonderful review, and for sharing your experience with others. We are so happy to hear that you enjoyed your stay. We hope that you look for us again should the mountains be calling your name. Best Regards, Wil & Grey Mountain Vacation Lodging

Thank you so much for the fantastic review! We're thrilled to hear the home exceeded your expectations and that you enjoyed both the unit and the amenities. It’s great to know the cooling system kept you comfortable during those warm summer days, and we agree—the deck view is one of the best parts! We’d love to welcome you back next time you're in Steamboat

We provide a 24-hour guest services phone number upon booking, and guests are encouraged to reach out to us if they have any questions or concerns before or during their stay. We were able to quickly resolve this guest's issues as soon as they were reported to us, which helped ensure a comfortable stay.

We worked with the owner as soon as this guest reported the thermostat issue to us, but we weren't able to schedule a technician during their stay. The thermostat has since been fixed. Regarding the check-in process, a key is left for this condo in a lockbox in the property's breezeway. The departing guests accidentally took the additional keys from the condo home with them, so this guest had to run over to the front desk across the street to pick up a few more keys.

Without guest reviews we are unable to continue improving on our service so we thank guests for providing the feedback. We do want to clarify that the owner has a 'meet and greet' service which is provided by his housekeeper. We, SteamboatRBO, are the management company and handle most aspects of a guests rental process except for that handled by the housekeeping company. Had the guest alerted us that they were having issues checking in, we would have handled it right away. After seeing this review we spoke with the housekeeping company about the situation and they assured us that they didn't mean to have that tone and were very apologetic that it was taken that way. In the end, all the issues have been addressed and won't be issues in the future.

Thank you for your review. When this situation occurred, we did speak to the on site HOA management company, who confirmed that the people occupying the unit below were rental guests who voiced many other "unreasonable" complaints during their visit. While we do and will continue to ask our guests to remove shoes, ski boots, etc, upon entry, we think that this occasion was primarily a result of the guests below being overly sensitive. We also hope that future guests will love the look and feel of the beautiful solid hickory hardwood floors in this unit. They are quite nice!

After a long drive, the last thing a guest wants is trouble with the arrival process. We completely get that. We hear from guests regularly on how nice it was to have a seamless arrival after their long travel day. That said, we understand how frustrating it is when it doesn’t go according to plan. As a result of this guest's experience we’ve switched our key system to use a more reliable type of key. There were a few problems with the programming of the key type used for this guest's stay and we wanted to make sure that wasn’t an issue moving forward. In this particular situation, the owner of our company personally went to the unit and waited for the guests to return from dinner to make sure they had no more issues accessing the property. We never want to bother guests on vacation too early in the morning so we sent an agent over to deliver more keys at 9am. Had the guest let us know they needed the keys earlier than that, we would have had no problem accommodating them. Some guests sleep in and some wake up early, we have no way of knowing what type of guest one is unless they let us know. Communication is key and we encourage guests to reach out with any and all concerns/comments. We are available 24/7 for our guests during and before their stay.

The property owners housekeeper died the week of this guests arrival. When she arrived several things were not perfect. Within 30 minutes our staff had the laundry bag removed, the clean dishwasher unloaded and the clean range grates back in place.

This review needs clarification on the air conditioning. The building has a split system for heating and air conditioning, meaning it can only be one or the other. Because Steamboat has a history of late-season freezes in the spring, the management company needs to protect the building and pipes from freezing by keeping the heat on and usually can't switch over to air conditioning until mid-May. Thankfully, evenings and nights in the spring are very cool, which makes it easy to keep the condo cool as long as you close up the windows and blinds during the day. It should also be noted that if you leave the "air conditioner" on when it's not actually cooling, it will only continue to blow warm air into the condo making it hotter.