Siesta Home, A Serene Retreat

Susan Thank you kindly for your review. I hope the the you harvested enough star fruit to enjoy. Please fell welcome anytime.- Liceth

Thank You, Jocelyn. You are welcome anytime.

Thank you for sharing your feedback. I am sorry that the internet issues during your stay caused frustration. When the issue was first reported, there was still an active Wi-Fi signal throughout the property. The TVs, security cameras, and other connected devices remained online, so based on the information available at the time, I suggested troubleshooting the phones that were unable to connect. My intention was never to dismiss your concerns, but to identify the source of the issue as quickly as possible. Once it became clear that replacing the router was the appropriate solution, I immediately contacted the internet provider and arranged for replacement equipment. During our communications, you mentioned that internet access was not a major issue because members of your group had cellular data available, and you agreed to the provider’s expedited two-day delivery timeframe for the replacement router. Throughout the process, I made every effort to coordinate the delivery and installation, provide updates, and restore service as quickly as possible. On one occasion, I waited for your response at the property until 8:16 p.m. in an effort to complete the exchange and get the system back online as soon as possible. I value guest feedback and always strive to handle unexpected situations promptly, communicate clearly, and work toward a resolution within the limits of third-party service providers. I wish you and your team members all the best