Loreto, Baja, Mexico

I hope you had a great stay and thank you for renting with us!

It was great hosing you, Lisa! We are glad you enjoyed your stay and our property. Welcome back any time!

Thanks Carolyn! It was a pleasure to host you!

I am so happy you enjoyed our house and your vacation! I hope you will come back and visit Loreto soon and stay with us again!

Thank you very much Kim! So glad you enjoyed staying in our little paradise. We hope to see you again soon! Eliisa

Thanks Gary, so glad you enjoyed your stay. With regards to the issues you mentioned, the TV has been replaced since your stay. I have alerted the property manager about the water dispenser and the BBQ (thanks for cleaning!). There are not many options for English TV channels that are reasonably priced and many of our guests, including ourselves, are not TV people. Unfortunately the slow cable is just something we have to live with in Loreto... sometimes it's great, other times quite slow :( Thank you for alerting us about the minor issues you had, can't improve unless we know what we can do better! We hope to see you again soon! Eliisa

Hi! I'm glad you had a good time. I wanted to let you know that I bring down coffee pots for the Keurig brewer every time I come there, three boxes just last week. It depends on how many guests use them (complimentary). That is why we also have a regular coffee machine. The Casa Chica's are two levels and the stairs are the same in each home in Loreto Bay. We have had kids and families stay there with no issues with the stairs. The living room is limited on space and our guests love the fact that there are 6 spacious dining spots and 4 additional outside plus the 2 bar stools, as most guests enjoy the outdoor space and don't mind the 2-seat sofa. We will keep your comments in mind though as there may be a need for another sofa/chairs if we can fit it without compromising the rest of the space. As far as the musty smell, this is the first time we have had that comment. My guess is the home was not used for a few weeks and we try to be eco-concious and not run the A/C unless we have guests staying at the house. The home is very well taken care of by our property manager and sometimes it just gets a little stuffed but opening the windows should do the trick... The downstairs master has no hanging closet but has a large armoir, that's just the way they built them allowing for a bath tub instead of a closet there. We hope you come back to visit us!

Sharon, we are sorry you didn't have an exceptional stay like all our other guests. When you arrived, we had a tight turnover from guests leaving late that same day so the cleaning crew was not completely done with their work. The PM offered to come back and clean a second time even after they finished, which was scheduled with you but when they arrived, you declined it. As far as your daughter falling into a plant, that is very unfortunate but not a fault of the property. As soon as the PM heard the door handle was broken, they came and fixed it. The properties in Loreto Bay were built in the early 2000's and where the toilet rooms are located there is no ventilation, nor is it required to have smoke detectors in the toilet room. I'm not sure what you were burning in there but there are an adequate amount of smoke detectors throughout the home. As explained in the description of the home, there is one couch and one TV in the living room. There is no room for another couch. This is Loreto Bay, not the Ritz Carlton. The microwave has never had issues and as you said, it worked fine the first two weeks. Sometimes appliances break and I'm sorry it happened while you were there. We ran the dishwasher twice after you left and it works perfectly fine. Maybe you just didn't know how to work it properly. It's only two years old and none of our other guests have had any issues. As far as the electricity, we are in a community where it sometimes is on overload when everyone is using appliances a the same time. Again, we are in Mexico and you have to understand that at times they turn off electricity, water or whatever needs to be worked on, or it's just flickering because the capacity is maxed out. It's the same for all home owners. More importantly, you had two phone numbers and two email addresses, and we NEVER heard from you about any of these issues by phone, text or email. The PM came over to check on things as soon as he was contacted by you and you told him that everything was fine. I'm very sorry you had to write a review that does not paint the whole picture. Maybe the drive back was as stressful as the the drive to Loreto, but I hope your next stay will be more pleasant and the home you are building will fulfill your desires! It's a beautiful community with lovely people that enjoy everything Baja has to offer, even with some not so perfect situations at times.

It was a pleasure hosting you! And thank you for the feedback about maintenance items, all have been attended to. Welcome back any time, we would love to host your group again!

The villa was not properly prepared by the property manager's team. As soon as we found out about this, the property manager sent a new crew to take care of all these concerns. Of course there should never be left over perishable food or toiletries from past guests. They also fixed the broken nightstand etc the same day. We must have forgotten to disclose that we do leave dry goods such as spices, pasta, coffee, tea, water, beer etc. so that our guests do not need to purchase everything from scratch. It is up to each guest if they want to use them or not. As far as personal items, we have assigned a space for owner's clothing etc. and there is plenty of space for the guests in drawers, closets, kitchen etc. We should also disclose that this is a second home, so there are books, games, magazines, golf clubs, beach toys etc. that the guest are welcome to use. If you are looking for a sterile hotel type environment, then there are other homes or the nearby hotel that are very stripped/minimal with regards to accessories. We have also purchased new bedding etc. since theses guests were there. All the complaints in the above review was properly taken care of immediately. The thing out of our control was the TV and internet service which was terminated for the entire community. Now those services are working fine again.

Lynn and John, I am so glad you enjoyed your visit. It truly is a magical place! Please come back and stay with us again on your next trip to Loreto Bay! Eliisa

Thank you for your review. We are so glad you enjoyed your stay. It is a piece of paradise for sure! Please come back and visit us soon! Eliisa and Tom

So happy that you had a good time. Loreto sure is a little paradise! Welcome back for another stay!