Estate 5 Acres - Heated Pool, Tennis - Sleeps 28

Thank you

We’re sorry to hear the home didn’t meet your expectations, but I’d like to clarify a few things. Our professional cleaning crew prepares the house thoroughly before each stay, and you were granted early check-in. The power outage was city-wide and out of our control, but it was resolved in under 2 hours. The home is a 2004 Mediterranean-style property, accurately shown in the listing photos. If the style wasn’t to your liking, it may not have been the right fit. The 5-acre lawn is mowed weekly, but your stay occurred during heavy regional rain that delayed service. The house has 5 fridges, which need time to cool after a power outage. The stove has 3 working burners; we will inspect the fourth. Pest control is maintained, but on a large rural property, occasional bugs may appear—especially if doors are left open. Tiles on the grounds can be damaged by guests driving heavy vehicles where they shouldn't. Doors not opening were for staff use only. Games and the pool table are checked before and after each stay; any missing or damaged items are reported to VRBO. We also provided a free early check-in and late checkout as a courtesy. We work hard to maintain and improve the home. If it didn’t suit your needs, we kindly ask you consider other options in the future.