Redwood house (1 block from HSU)

Thank you so much for your feedback. I'm truly sorry to hear the stay didn’t meet your expectations, and I appreciate the chance to share a bit more detail for future guests. To clarify, all of the bedrooms and the front living room have curtains for privacy. The kitchen, back living room, and bathroom have windows that look out onto a fully fenced private backyard, with no view from any neighboring homes. The beds in the home are exactly as listed in the description, and we’re always happy to provide an extra air mattress if needed—just let us know! If specific bed sizes are important for your group, we always recommend reviewing the full listing to make sure everything is just right for your needs. Regarding security, the property does have exterior cameras, which are clearly mentioned in both the listing and house rules. These are required by our insurance and are only there to help keep the home—and all our guests—safe. During this stay, a neighbor let us know there might be more guests than expected, and we noticed the exterior cameras had been unplugged after a 4th carload of people arrived with luggage. The reservation was made for 6 guests, but nearly 20 appeared to be there at one point. After checkout, our team did find some damage to the home—including water issues in the bathroom, a scratched cooktop, and quite a bit of furniture moved—which delayed our ability to get things ready for the next guests. We truly care about providing a clean, safe, and welcoming space for everyone who stays with us. We’re always here to answer questions and go over the details ahead of time to help ensure each visit goes smoothly.