Central, Aeroporto & Centro: Refúgio Hotel House

Thank you Sam for your kind words and we are glad to hear you enjoyed your stay! Happy the kids got to go to Sea World today. Safe travels and hurry back!

Thank you for your kind feedback! We always aim to make our guests feel comfortable and well taken care of, so it means a lot to hear that. We truly enjoyed hosting you and hope to welcome you back again soon!

Renee, thank you for booking with us for your Christmas vacation. Going to the Riverwalk and seeing all the lights is always our guest favorite thing to do. Hurry back soon!

Mizael thank you so much for enjoying our home during your vacation with your family. We are happy to hear you were happy with our location being centrally located to everything. Hurry back!

Currently in the process of getting this rating reviewed, as this is a 4 bedroom 2.5 bath home NOT a 3 bedroom 1 bath. Additionally, Texas weather can get hot outdoors if you are not from here. We do feel we went above and beyond to accommodate guest throughout their stay during Memorial weekend.

Thank you Teresa for allowing us to host you and your PHD Graduate for celebratory events. We love to hear you appreciated the congrats decor. We welcome you back anytime!

Thank you Chris for your kind review. We were able to grant them a late check out as requested and they said they were very happy with the house. We reached out to ask how we could have done better to reach five stars instead four, no response.

Thank you Devin for choosing to stay with us. We work hard to make sure our guest are comfortable and happy during their stay. Hurry back!

Thank you Breanna for coming for your Bachlorette party and keeping our home neat and tidy. Have a safe trip back!

Thank you Lynnsey for booking with us! We absolutely love guest who appreciate everything we do for them. Thanks for the wonderful review, hurry back!

We are not surprised with a less than perfect review from this guest. Our check in time is 4pm. Due to Covid new cleaning protocols we must follow new cleaning procedures and open all windows to air out the house. A minimum of 4 hours between stays. She became upset by the Covid guidelines, and didn't want to wait even if it's for the safety of all guest and CDC guidelines. If your a homeowner you understand appliances go out. Nothing was wrong with the washing machine because housekeeping used it that day. Dishwasher went out the third day of her stay and we replaced it with a new one that same day. Upon her arrival she saw us replacing two lightbulbs in the dining room. But, the under microwave night light was out. I feel like a 3 star review is unfair but what can we do, when she messages that there isn't a hand towel to dry her hands when there's plenty of them in the linen closet next to her and a roll of paper towels on the island!

Thank you for booking with us. I'm glad your family of 12 and dog loved the home. I know it was your first VRBO stay, as mentioned upon check in if there is any concerns about anything you could have reached out to us about dust and we would have sent back housekeeping. We also don't advertise TV's in every bedroom, just living room and master bedroom. A 3 star rating is unfair especially when we are not given an opportunity to make things better during your stay. We have contacted our housekeeping company to ensure they are being more thorough.

Thank you Daryl for allowing us to host your family during the New Year's holiday. We are always happy to hear you had an amazing stay and enjoyed the house.

Albert thank you for allowing us to host you and your family during the Thanksgiving holiday. I am glad to hear you had a great time at the Lighting of the Christmas lights and riding the river boats downtown. Have a safe trip back home!

Doug thank you for staying with us. We always we strive for perfection and for all guest to have a pleasant stay. Upon check in we always ask our guest if there is anything you need to not hesitate to ask. As far as ants, we went through the guest book which is left on the island for you to reference and our quarterly pest control was done three weeks prior. If there are any issues their phone number is listed. Thank you for making us aware of the garbage disposal. We will look into that. Some bathroom racks can become loose due to kids hanging on them or towels being pulled too hard, but we can tighten them.

Thank you for allowing us to host you amd your family. We love hearing how guest enjoyed their stay and loved the house. We welcome you and your family back anytime!

Thank you Heather for your kind review. We really enjoy hosting Military families and happy to hear your son was surprised with the decorations. You and your family are welcomed to come back anytime!

I'm glad you and your family enjoyed your stay. Thank you for your stay and nice review. As advertised the home has high speed internet via WIFI and ROKU streaming services in the living room and master bedroom. This allows guest a great selection of movies and shows. As far the beds, there were only two bedrooms furnished at the time which included brand new Sealy mattresses. The other two rooms were vacant. This summer we now have all four bedrooms furnished.