Game Room, Pool & Themed Bedrooms/Close2Disney!

Galeria de fotos de Game Room, Pool & Themed Bedrooms/Close2Disney!

Quarto com duas camas, roupa de cama temática de Star Wars, um mural na parede e uma janela redonda.
Uma sala de estar com um sofá branco, uma mesa de centro, uma TV fixada na parede e um ventilador de teto.
Quarto com duas camas, uma cômoda de madeira e um grande pôster de um mago na parede.
Uma casa de dois andares com fachada bege, garagem e gramado bem cuidado.
Resort com várias piscinas, um tobogã e uma área de recreação infantil.

Avaliações

8,8 de 10
Excelente

Destaques

  • Conforto com espaço
    Hóspedes adoram o ambiente amplo que oferece a todos mais espaço para relaxar.
  • Equipamentos de praia
    Propriedades com equipamentos de praia são uma raridade na área.
  • Localização central
    Localização conveniente para que você nunca fique longe de onde precisa estar.

Comodidades populares

  • Banheira de hidromassagem no local
  • Pátio
  • Piscina particular
  • Churrasqueira
  • Sala de jogos/videogames
  • Ar-condicionado

Explore a região

Confira no mapa
Kissimmee, FL
  • Place, Mystic Dunes Golf Club
    ‪3 min de carro‬
  • Place, Bonanza Golf & Gifts
    ‪3 min de carro‬
  • Place, Island H2O Live!
    ‪5 min de carro‬
  • Airport, Orlando, Flórida (MCO-Aeroporto Internacional de Orlando)
    ‪33 min de carro‬

Quartos e camas

6 quartos (acomoda 14 pessoas)

Quarto 7

1 cama King e 1 berço

Quarto 8

1 cama King

Quarto 9

1 cama de casal e 1 cama de solteiro

Quarto 10

1 cama de casal e 1 cama de solteiro

Quarto 11

1 cama King

Quarto 12

1 cama Queen

4 banheiros

Banheiro 5

Vaso sanitário · Apenas chuveiro

Banheiro 6

Vaso sanitário · Apenas chuveiro

Banheiro 7

Vaso sanitário · Apenas chuveiro

Banheiro 8

Vaso sanitário · Apenas chuveiro

Espaços

Deque ou pátio
Cozinha
Área de jantar separada
Espaço para refeições

Adicione as datas e descubra os preços

Propriedades semelhantes

Área de estar
8 Min to Disney | Frozen & Star Wars Home
Windsor Hills
  • Piscina
  • Banheira de hidromassagem
  • Cozinha
  • Lava-roupa
8.0 de 10, Muito boa, (19 avaliações)
8 Min to Disney | Frozen & Star Wars Home

Informações a área

Kissimmee

Com excelente localização em Windsor Hills, um bairro de Kissimmee, esta casa de temporada fica perto de parques temáticos e perto de parque aquático. Mystic Dunes Golf Club e Campo de golfe Reunion Resort são duas atrações perfeitas para quem busca diversão. Durante a viagem, também vale a pena visitar Walt Disney World® Resort e Old Town, dois pontos de interesse importantes na região. Disney's Hollywood Studios® é uma atração imperdível para quem viaja com as crianças. Confira também a programação de eventos e jogos em ESPN Wide World of Sports Complex antes da viagem.
Ver mais propriedades para aluguel por temporada - OrlandoAbre em uma nova janela
Mapa
Kissimmee, FL

Nos arredores

  • Mystic Dunes Golf Club - 3 min de carro - 1.7 km
  • Bonanza Golf & Gifts - 3 min de carro - 3.0 km
  • Mighty Jungle Golf - 4 min de carro - 3.4 km
  • Island H2O Live! - 5 min de carro - 3.8 km
  • Orange Lake Golf - 6 min de carro - 6.8 km

Opções nos arredores

  • Estação Kissimmee - 26 min de carro
  • Aeroporto de Kissimmee Gateway (ISM) - 21 min de carro

Restaurantes

  • ‪McDonald's - ‬4 min de carro
  • ‪Starbucks - ‬3 min de carro
  • ‪El Cafetal Bakery & Restaurant - ‬3 min de carro
  • ‪Del Taco - ‬3 min de carro
  • ‪IHOP - ‬3 min de carro

Perguntas frequentes

Game Room, Pool & Themed Bedrooms/Close2Disney! tem piscina?

Sim, esta propriedade conta com uma piscina externa.

Game Room, Pool & Themed Bedrooms/Close2Disney! é ideal para quem viaja com animais de estimação?

Não, animais de estimação não são permitidos nesta propriedade.

Quanto custa o estacionamento em Game Room, Pool & Themed Bedrooms/Close2Disney!?

Estacionamento no local disponível na propriedade.

Qual é o horário de check-in em Game Room, Pool & Themed Bedrooms/Close2Disney!?

Horário de início do check-in: 16h.

Qual é o horário de check-out em Game Room, Pool & Themed Bedrooms/Close2Disney!?

Horário de check-out: 10h.

Onde fica Game Room, Pool & Themed Bedrooms/Close2Disney!?

Em Kissimmee, casa de temporada fica em Windsor Hills, a 5 km de Island H2O Live! e Walt Disney World® Resort. Mystic Dunes Golf Club fica a 4,6 km.

Avaliações

8,8

Excelente

A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 28 de 45 avaliações
Nota 8 - Boa. 6 de 45 avaliações
Nota 6 - Ok. 10 de 45 avaliações
Nota 4 - Insatisfatória. 1 de 45 avaliações
Nota 2 - Terrível. 0 de 45 avaliações

8,4/10

Limpeza

9,6/10

Check-in

8,0/10

Comunicação

10/10

Localização

8,8/10

Precisão do anúncio

Avaliações

Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Very nice place! Had a few things to communicate with the owners on and they were always helpful and very responsive. We had a great time!
Hospedou-se por 8 diárias em mar. de 2026
Resposta de VrboOwner em 23 de abr. de 2026
Thank you so much for your kind words. I’m really glad you had a great time and that communication was helpful and responsive throughout your stay. It was a pleasure hosting you and you’re always welcome back anytime.
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
The house was big and open. Furniture and veds comfortable and accommodating. My children loved the themed rooms. Game room was a hit. Pool heater didn't seem to work great.
Hospedou-se por 3 diárias em fev. de 2026
Resposta de VrboOwner em 19 de fev. de 2026
Thank you for your kind review! We’re happy to hear you enjoyed the house and that our team was responsive throughout the rental process. We’d love to host you again!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great house for a Disney Vacation

The house was great, the kids loved the pool at the house and the water slides at the community pool. Great location for both Disney and Universal.
Hospedou-se por 8 diárias em jul. de 2019
Resposta de VrboOwner em 5 de jul. de 2020
Thank you so much Norelle!
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
The house was very clean great location to the resort amenities. Playground right across the street was so nice for the kids! We had a great stay and would stay there again. Communication was awesome. Only thing I would suggest is to have the pool area cleaned and the tree debris cleaned off the top. The pool kept getting dirty from all the leaves that were packed on the sides of the pool decking. The hosts were very prompt to clean the pool after we asked. Updating pool furniture to more loungers would be nice too there was only one lounge chair. There were baby things we used they had a stroller high chair crib. Overall would go there again!
Hospedou-se por 7 diárias em abr. de 2026
Resposta de VrboOwner em 5 de mai. de 2026
Thank you for your kind review! We’re happy to hear you enjoyed the house and that our team was responsive throughout the rental process. We’d love to host you again!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

disney trip 2022

We had a great stay at this property. It is a very short drive to Disney property. The location in the neighborhood is perfect for families. they playground across the street was great for the kids. We loved our stay
Hospedou-se por 8 diárias em nov. de 2021
Resposta de VrboOwner em 26 de jan. de 2022
We are thrilled that you loved your stay with us. We always aim to deliver a great experience and your review reaffirms the hard work We put in every day. We look forward to welcoming you back soon!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Wonderful rental

This rental was great for our family with kids. We really enjoyed having the pool and the owners responded quickly. This was a great trip!!
Hospedou-se por 9 diárias em nov. de 2019
Resposta de VrboOwner em 21 de mar. de 2020
Thank you so much for your great review Kelly! You and your family are always welcome with us!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Disney stay

Property was accurately portrayed, very clean and well kept. Close to park and water park for kids and close to Disney. Lots for kids to do inside the game room and outside in the pool. Love the themed rooms. Wonderful property and enjoyed our stay.
Hospedou-se por 5 diárias em abr. de 2023
Resposta de VrboOwner em 17 de mai. de 2023
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay at our property and had a great experience. We strive to provide our guests with the best possible experience, and it sounds like we were successful in doing so. We hope to have the pleasure of hosting you again in the future!
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Had a blast

We stayed for 5 nights and really enjoyed our time at the property. We splurged on the spa/pool heater and it was well worth it. We never really used the resort amenities but enjoyed the home and all it had to offer!
Hospedou-se por 5 diárias em mai. de 2022
Resposta de VrboOwner em 7 de jun. de 2022
Thank you so much for taking the time to write a review; it was an honor to have you as our guest. I hope to meet you again soon.
Avaliação verificada

8/10 - Boa

Pontos positivos: Check-in, comunicação, localização e precisão do anúncio

Disney Dazzles

We had a great house with excellent location. It was 6 bedrooms and lots of TVs and a games room and pool for all to enjoy.
Hospedou-se por 9 diárias em mar. de 2022
Resposta de VrboOwner em 22 de mai. de 2022
Thank you so much for taking the time to leave a review, it was a pleasure having you as our guest. Hope to see you soon
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, comunicação, localização e precisão do anúncio
Pontos negativos: Check-in

Would stay here again

Great location. Nice, large home in a nice gated community. Check in through the gate via Lyft was inconvenient and long as we never received a gate code and the line to get in was always long. But overall we were happy with our stay.
Hospedou-se por 6 diárias em mai. de 2021
Resposta de VrboOwner em 23 de jun. de 2021
Dear Wesley, Thank you for taking the time to leave us a review and some feedback. Our team is glad to hear that you enjoyed the property and your stay with us. Just to clarify the property you stayed at there is no gate code that we needed to send you. The workers at the gate do not work for us, they work for the resort but we will be sure to follow up with their process so that the wait time to enter the resort will not take as long. Thank you for your helpful feedback and we appreciate you staying with us during this unusual time.
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Excellent location for Disney

This home was great for our two families w teens and tweens. It was a short drive to Disney and we thoroughly enjoyed the pool/hot tub at the end of the day. The kids loved the themed rooms and having two masters was perfect for our two families. Be sure to read the details of what is included so you pick up extra toilet paper, laundry detergent and salt/pepper. Great location and main loving space.
Hospedou-se por 5 diárias em nov. de 2020
Resposta de VrboOwner em 25 de jan. de 2022
Thank you so much for taking the time to leave a review, it was a pleasure having you as our guest. Hope to see you soon
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great stay, smooth check in very nice community

I stayed at this house with my family and we had a good time. Great amenities, close to a mini resort with slide and pool (passes included with stay, walking distance. Great if you have kids. Neighborhood is very clean and security is top notch without worries of strangers wondering around that don't belong there. Quick response with owner/agency. All questions were answered in a quick manner.
Hospedou-se por 5 diárias em fev. de 2021
Resposta de VrboOwner em 25 de jan. de 2022
Thank you for choosing to stay with us, and for your nice review about our property. We are delighted to know that you had a great stay. We look forward to welcoming you back soon!
Avaliação verificada

10/10 - Excelente

Beautifully put together with young & old in mind

We just came back from our 2-week holiday in Disney, Orlando. Thanks to Kathy and Andy, we had a fantastic time. The clubhouse amenities in Windsor at Westside are amazing. Our grand kids enjoyed playing at the clubhouse everyday, only a 5-minut walking from the villa to the clubhouse. Everyone in our party of 12 people commented on their delight about the resort amenities. The service staff was professional, pleasant and helpful. The villa was clean, spacious and beautifully designed with attention to details. We already booked for next Fall and look forward to going back.
Resposta de VrboOwner em 3 de out. de 2022
Thank you so much for your positive review. We are so happy to hear that you enjoyed your stay. We welcome you to book with us again anytime! :)
Avaliação verificada

6/10 - Razoável

Pontos positivos: Limpeza, check-in, comunicação e localização
Pontos negativos: Precisão do anúncio

Vacation

The pictures of the property show a different pool and pool area. The pictures are out of date for what the pool really looks like, broken tiles that are making the bricks pop up. The picture of actual pool is from 20 years ago but you have to really look at the pictures to see the real pool as the first picture of the pool in ad is someone else's pool. Please make owners have current pictures of there properties, not 20years old pics.
Hospedou-se por 4 diárias em fev. de 2024
Avaliação verificada

8/10 - Boa

Pontos positivos: Limpeza, check-in, localização e precisão do anúncio

Great stay overall, more towels would be nice.

Overall a great stay. 4 stars overall just due to no hand towels or kitchen towels provided. We requested them from the staff via text. They responded and said they would have some brought but never did. Communication with the host company was ok, but slow. Hot tub/pool heat are not included. So we did have to pay extra for that upon arrival. Heat was turned on in a couple days and we used the hot tub after that. Overall would recommend, but would hope hand & kitchen towels are provided next stay.
Hospedou-se por 7 diárias em jun. de 2023
Avaliação verificada

10/10 - Excelente

Pontos positivos: Limpeza, check-in, localização e precisão do anúncio

Great place to stay with a family

We've stayed at this gated community a number of times but our first time in this particular house. It's a great place, large house, fun pool and hot tub, game room, and it's a short walk to the large community pool and water slides. My kids love going there. The only frustration was that I had asked for pool heat to be turned on but it wasn't when we got there, so I had to spend time on several phone calls with the property management company about that, and then we didn't have pool heat for our first day there. I suggest making sure they confirm that you're getting pool heat turned on so it's ready when you arrive. The dishwasher didn't work, but they were very responsive when I told them it didn't work. Other than that, everything was awesome and we had a great time!
Hospedou-se por 4 diárias em fev. de 2024
Avaliação verificada

6/10 - Razoável

Pontos positivos: Check-in e localização
Pontos negativos: Limpeza e comunicação

Just OK - Needs some changes and updates

Overall we had a nice stay, but the property needs some serious updates: new carpeting, fresh paint, water stains fixed, weeds pulled across the patio. There are also almost no towels so expect to need to do a few loads during your stay. It says there is a ‘starting amount’ which I would take to mean one large towel, hand towel, and face cloth per occupant which wasn’t the case. I actually called and emailed the property management company (Nova) to see if maybe the cleaners forgot to leave some towels as it was that bad. I never heard a response back. Windsor Hills was great. But I wouldn’t pick this property or any managed by Nova in the future.
Hospedou-se por 7 diárias em set. de 2021
Resposta de VrboOwner em 19 de out. de 2021
Hi Alexandra, we appreciate the honesty and transparency in your feedback. We also apologize for the lack of response from the local PM and if there was any miscommunication with regards to amenities. We always advise guests that we only provide basic starter items for the first night of their stay. Reasonably it wouldn't be possible or feasible to provide all amenities for an entire stay for every single person in a group. Bear in mind we at times accommodate groups with as much as 20 persons in one of our homes. We can understand that this may be frustrating but we do communicate this to our guests prior to arrival. We hope nonetheless that you were able to enjoy some amount of your stay. Thank you for choosing NVH.
Avaliação verificada

6/10 - Razoável

Pontos positivos: Limpeza, check-in e localização
Pontos negativos: Comunicação

Great house pool didn’t work

Our stay in the house was very good. The pool area was covered with leaves and there was no broom to clean them. The pool was very dirty and after 3 calls to the property manager they came on the last afternoon only to tell us the pool had a leak and would not hold the chemicals. He did however clean the pool and put chemicals in it. The jets still weren’t working so for the entire week the pool was not available and no attempt was made to fix the leak. The weather was very warm for March and we were looking forward to using the pool. Beautiful property but we should have been advised that the pool was unavailable rather than asking if we wanted it heated
Hospedou-se por 7 diárias em mar. de 2023
Avaliação verificada

6/10 - Razoável

Pontos positivos: Limpeza e localização

Nice BUT hot tub / pool is a problem

The house was nice, clean and spacious. The hot tub / pool was extremely disappointing. I paid to have it heated and it was pointless because there was a leak, and the pool / hot tub had to be filled a few times. The rental company was fully aware of this problem prior to my check in and had the nerve to charge me for the heat when they knew it was futile. I have been in contact with the rental company during my stay and even now and, they refuse to refund me for the heat fee. I have proof that I contacted them while I was there, that's the excuse they give for not refunding (that I didn't contact them until after I checked out). Be fully aware that the pool / hot tub doesn't work properly, it leaks and the bubbles - don't bubble. I also told them about the broken / chipped dishes & cups (so dangerous), and dishwasher doesn't clean anything. 3 stars because the house itself was nice.
Hospedou-se por 6 diárias em jan. de 2025
Avaliação verificada

4/10 - Insatisfatório

Pontos positivos: Check-in e localização
Pontos negativos: Limpeza e comunicação

Good but not great

The property was in a great area not far from universal studios. I loved the master bed and the was really about it. Upon arrival we noticed the property was very unclean especially by covid standards.. The coffee pot had bugs in the pitcher, the master bathroom door looked like it had feces on the door, squashed roches on the blinds and drapes in master bedroom and a few other areas of the house, the microwave was broken and wouldn't shut (had to call like 4 times to get someone to fix that so my disabled mother in law would be able to heat her food while we stayed at the park) They did come fix it but never brought a new coffee pot so we just bought one.) A ton of the furniture was broke- the couch the chair/bench by the front door and the Foosball table in the garage. We took a ton of pictures because we didn't want to be considered for the fault.... The air hockey table was missing the puck and we couldn't even play it.. Also, the area where the game tables was located was really unusable in my opinion. Couldn't get the TV in game room to work and the Nintendo game only had one remote and no games (what's the point) and my daughter stepped on a tack in the garage/gameroom thankfully she was wearing flipflops.. All in all, for what we paid it wasn't worth it. This is honestly the worst review I've ever left and I hate to do it.. also, the staff in the clubhouse was very short when speaking to me and my husband it's like they were tired of dealing with people. We didn't even go back up there..
Hospedou-se por 5 diárias em nov. de 2021
Resposta de VrboOwner em 25 de jan. de 2022
Thank you for the feedback. We sincerely apologize for the fact that you were disappointed with your stay with us and would like to highlight the fact that yes there were issues during your stay, however we pride ourselves in excellent service and work quickly to resolve the same, evident from your report. We have a dedicated team that is willing and able to assist guests once requested. We would also like to use this opportunity to remind you and advise future guests to take the time out to carefully peruse our listings, as we provide a detailed list of the starter/basic amenities we provide for our guests and this can help to avoid confusion. We however can understand that there might have been some amount of miscommunication. This feedback has been passed on to the relevant department and a team member We again apologize and thank you nonetheless for booking with us.
Avaliação verificada

8/10 - Boa

Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
This is best placed for adults and children over 5. Lots of ornaments and glass all around. Not ideal for toddlers with lots of hard edges on furniture. High chair needs replaced. Nice pool and great local in Windsor Hills with park directly across the road. I would say the villa floors are showing their age and paintwork needs updating in some rooms. Kitchen basic but workable. Could have done with more towels, perhaps bring your own to supplement. 7th visit to Kissimmee so ideal for Disney.
Hospedou-se por 14 diárias em abr. de 2026
Avaliação verificada

6/10 - Razoável

Pontos positivos: Check-in, localização e precisão do anúncio

Could do with some TLC

This would once have been a superb property , which unfortunately is suffering from lack of maintenance. Some of the areas of concern are listed below, I have left out the minor niggles. Games Room - Not Usable. The cues for the pool table had no tips, The Air Hockey table had no air and the bar football table had no ball! The Living Room - Settee had collapsed previous to our visit (as stated on a previous review). We had to prop it up with tiles we found in a store cupboard. A bench seat adjacent to the front door had bent legs at one end and is in danger of a similar collapse. Both of these could be considered dangerous. Bedrooms - Quilts had no covers. I doubt whether these are washed on a regular basis, so I would consider covers as essential for hygiene purposes. Pool Area - Netting barrier to divide pool off from house is in poor condition. There was a hole in the Lanai which let in wildlife ( we had a squirrel and a Racoon in the pool area!) There is one broken chair and the area surrounding the pool was weed infested. My wife spent some time weeding the area to make it better for us to use the pool. Despite all of the above , we enjoyed our stay ( we always make the best of a poor situation ) as the location and the resort itself were good.
Hospedou-se por 14 diárias em abr. de 2022
Resposta de VrboOwner em 29 de mai. de 2022
Thank you for taking the time out to write us a review as feedback from our guests is what we use to make necessary improvements and to continue to grow. We're really sorry to hear that your stay with us wasn't how you envisioned it to be but hope that you were able to enjoy some amount of your stay irrespective of the highlighted issues. As with any company, challenges and errors will arise from time to time but we take pride in the service we provide and therefore do our utmost best to avoid a repeat of issues reported by our guests. We also believe in being fair; though you were directed to Airbnb, please be advised this was a collaborative resolution and the standard procedure of involving the booking platform. We thank you nonetheless for booking with us and want you and future guests to rest assured that we have implemented the relevant changes and will continue to do so for the comfort of our valued guests.
Avaliação verificada

6/10 - Razoável

Pontos positivos: Check-in e localização
Pontos negativos: Limpeza, comunicação e precisão do anúncio

Good location, just okay home

From the pictures online, I thought this place looked awesome. However, upon arrival it’s in need of some refurbishment, replacement of furniture, and a good deep cleaning. We were really excited about having our own pool and hot tub but were disappointed to find out dirty. There were no institutions on how to make the hot tub turn on, as it was pool temp. The place didn’t seem clean upon arrival either. Sinks in the bathroom seemed dirty, the counters didn’t seem cleaned off and everything just seemed pretty grimy. Especially the banister railing and patio door track. Yikes! They need to provide basic necessities of a home and not expect guests to buy items that will never be used up in the stay allotted! For example, there was also only a small amount of toilet paper, 1/2 roll of paper towel, tiny bars of hand soap in bathrooms, no washcloths bathrooms, no laundry soap, no towels for pool and were instructed NOT to use bath towels so then we had to go buy them since they wouldn’t fit into luggage, no cleaning supplies whatsoever so we had to buy Clorox wipes just to tidy up what the cleaning service didn’t do. No salt and pepper or very basic seasoning, no hot pads, and no kitchen towels. To me, when you rent a home, some of these items should just be there especially when we’re paying a premium price to be there. There was no way to take all these things back with us, so we just left them there for the next guests. I sent an email to the property manager on the 2nd day of our 11 day stay and never heard back from them on resolving anything. The person they hired to clean the pools just happened to be making the rounds to us and our neighbors on the third day, but otherwise I’d be willing to bet we’d just be stuck. Oh, and that person came unannounced, so all the sudden you looked out to the patio to see him outside! lol, one way to do it, I guess. On the bright side, the location is in good proximity to the parks, which is what we spent our time doing. So, In that regard, this place was a good fit. Once the pool was clean, we enjoyed it.
Hospedou-se por 10 diárias em mar. de 2022
Resposta de VrboOwner em 17 de mai. de 2022
Thank you for taking the time out to write us a review as feedback from our guests is what we use to make necessary improvements and to continue to grow. We're really sorry to hear that your stay with us wasn't how you envisioned it to be but hope that you were able to enjoy some amount of your stay irrespective of the highlighted issues. As with any company, challenges and errors will arise from time to time but we take pride in the service we provide and therefore do our utmost best to avoid a repeat of issues reported by our guests. We also believe in being fair; though you were directed to Airbnb, please be advised this was a collaborative resolution and the standard procedure of involving the booking platform. We thank you nonetheless for booking with us and want you and future guests to rest assured that we have implemented the relevant changes and will continue to do so for the comfort of our valued guests.
Avaliação verificada

6/10 - Razoável

Pontos positivos: Check-in, comunicação, localização e precisão do anúncio

Good location and very roomy

Great location very close to the parks and Walmart. Super easy to get in and out of the gate. Felt very safe and the welcome center with pool and game room were great! Cute little store with food and ice cream. We had enough space for our group of 12. We did have some issues with the house, pool and spa. Before taking our vacation we set up the heat of the pool and spa. Upon arrival the pool felt a little warm but the spa did not. We struggled the whole week with getting the spa warm it was a pain in the butt and very disappointing . There was bare minimum of every supplies. Make sure you get everything you would need for your stay ahead of time. We didn’t have enough towels and wash cloths to go around and didn’t have any dish towels or wash cloths. Dryer took for ever to dry. The pace could use some upgrading for sure. We made the best of it.
Hospedou-se por 6 diárias em fev. de 2022
Resposta de VrboOwner em 22 de mai. de 2022
Thank you for taking the time out to write us a review as feedback from our guests is what we use to make necessary improvements and to continue to grow. We're really sorry to hear that your stay with us wasn't how you envisioned it to be but hope that you were able to enjoy some amount of your stay irrespective of the highlighted issues. As with any company, challenges and errors will arise from time to time but we take pride in the service we provide and therefore do our utmost best to avoid a repeat of issues reported by our guests. We also believe in being fair; though you were directed to Airbnb, please be advised this was a collaborative resolution and the standard procedure of involving the booking platform. We thank you nonetheless for booking with us and want you and future guests to rest assured that we have implemented the relevant changes and will continue to do so for the comfort of our valued guests.
Avaliação verificada

6/10 - Razoável

Pontos positivos: Check-in, localização e precisão do anúncio

Okay with potential for excellent

Our extended family group of 11 (4 kids, 7 adults) stayed for 9 days. The location is great, very accessible to local attractions. The club house has a nice pool and is a great option for the kids. Unfortunately, the house was not in a state I would expect and communication with the property manager was poor. We checked in on a Thursday evening to find that the house had definitely not been thoroughly cleaned as a Covid19 precaution and scheduled maintenance work (as was cited for the reason we could not check in early). The highchair was full of food from previous guests, faucets were not able to be turned off, toilets ran continually, and bathrooms had dust bunnies and dirty walls. There were three washcloths and not enough bath and hand towels, no bath/floor mats and only 6 forks in the whole house. Windows were caked in mossy mold as was the side of the pool. The pool deck was covered in weeds, patio furniture was filthy and worn out, and screens around the pool were missing/broken. Water stains on ceilings, missing light bulbs and switches that did not work in 3 of the 6 bedrooms was a daily frustration. The washing machine was operational but so loud that it could be heard throughout the house. Understanding that rental homes are not always kept to the same standard that we keep our own homes, I reached out to the booking company the day after we arrived requesting more forks, lightbulbs/attention to the switches that did not work and additional towels and washcloths. I also noted the faucets and toilets as the water waste was not environmentally friendly. I received a prompt reply from the booking agency stating that they would be in touch with the property manager and someone would contact me the following day. We received no reply or communication from anyone until someone showed up at the house unannounced 18 hours before our checkout time from a 8 night stay... They replaced a light bulb, fixed a running toilet and dropped off two sets of new silverware and 4 towel sets...none of which we could use at that point in our stay (as we had already purchased forks and made due with our beach towels and did not have time to wash the new towels provided). The home owners communicated well leading up to the trip, the rental process and fees came with no surprises and the home layout was as advertised. Unfortunately there was a lot of room for improvement that could have made the stay much more enjoyable.
Hospedou-se por 8 diárias em out. de 2021
Resposta de VrboOwner em 25 de jan. de 2022
Thank you for letting us know about this. Your feedback helps us do better. We're looking into it and hope to have things sorted up as soon as possible.
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