Refúgio Ninho do Cisne - Banheiras de Hidromassagem & Garagem Aquecida

Thank you so much for selecting our condo for you getaway and for your positive review! I am so happy that you enjoyed your stay with us! We do really love our location and the fact that it is easily accessible from all major ski resorts in the area.

This is such an unfair review. As I emailed you in response to your concern about different bed sizes, one bed is 59" x 80" and the other bed is 60" x 80", which are both queen size beds. We took a tape measure to verify this information. A full size bed would be 54" x 75". Yes, there are 4 photos of the bedrooms, which consist of 2 photos per bedroom from different angles. Its pretty clear from the photos and listing that its only a 2 bedroom condo, so not sure what you are trying to imply here. Please don't come back to Swan's Nest as you have also implied from our messaging that every owner here has not been forthright with you. One bed being an inch narrower than the other bed does not deserve a 2 Star rating.

Thank you David, it was a pleasure hosting you!

It's unfortunate when some reviewers are only able to see the glass half empty and that's what they focus on. We ask all of our guests to please remove their shoes when entering our condo to help preserve our carpets, and we also have a sign encouraging them to remove their shoes. Most guests oblige, but some do not. We get our carpets cleaned twice a year and have scheduled for our next cleaning this month. We do not have any other reviews in regards to being able to hear neighbors as if they're in your living room. In this case, we had a single mother with an infant child put down to bed at 7pm and she was understandably more sensitive to any noise going on outside. We do not live in a complex where noisy neighbors are common. We ask that our guests take out their own trash as well as load and run the dishwasher before they leave. The garages are 1-car garages and we have a Toyota 4-Runner that fits fine in the garage. For vehicles that cannot park in the garage, we have a guest parking area as you enter the parking lot.

I apologize that you didn't feel our condo met your standards and thank you for bringing these issues to our attention. I will schedule for carpet cleaning and alert our maintenance team to replace the burned out lightbulbs and closet door. These are easily remedied issues. I hope you enjoyed the rest of your visit to Breck!