Eco Friendly Luxury Log Vacation House 4 BR, 2 Master Suites, All Amenities

Dear Carolyn, Thank you very much!

Thank you very much for your review. Hope to have you again as guests if your travel plans take you to Colorado.

Thank you for your review. We have an unusually warm summer and I can see how house can get warm, if windows are not left open overnight to help with cooling it down. There is one fan in each of 6 bedrooms. However, we’ll consider getting more – thank you for your suggestion. It’s not clear how you ran out of linens. Each bathroom has 2 sets of washcloths, hand towels and bath towels for each person in the party, with the second set being in under sink cabinets. We have considered having a firepit. However, since most of our guests are coming with children, we preferred an outside playground instead. Again, thank you for your feedback.

I am sorry to hear that your stay at our house did not meet your expectations. Before your arrival the house was uniformly heated to 72 degrees. Heating in the house is multi-zoned and each room is individually controlled by a thermostat, as described in the house manual. It would have been better if you adjusted thermostat temperature to your liking rather than wasting energy by opening windows and doors to the balconies and getting snow into the room. Our house is eco-friendly and is equipped with automatic water shut off system to prevent water leaks. Based on the water log, during your stay someone from your party did not turn off water in one of the faucets. As a result, water was running for 4 hours before it got automatically shut off around 11 p.m. on Saturday night. I am glad that our management company could resolve the issue in a timely matter and water was running again at 8 a.m. on Sunday morning. For faster resolution, you could have contacted me directly as the owner, which you never did.

I am sorry to see that you decided to rate your stay so poorly because you had a problem to connect your device to internet. Given the amount of data other members of your party used during the stay, they did not have issues. The internet to the house is 800Mbps and throughout all of your stay the speed did not drop below 500Mbps which is plenty for the group of 12. I've provided you recommendations on how to solve your connectivity issues and I am sorry that you were not able to follow the directions. On the other hand, your party violated a number of house rules which I had to discuss with you over the phone, including unauthorized access into the basement.

Thank you for your review. Forest fire was a true emergency and I am glad that it was put down quickly and everything got back to normal. Hope to have you back, that time without any natural disasters.