Casa Familiar com Quartos Temáticos & Acesso ao Resort

Thank you so much for the 10/10 review! It was a pleasure having you, and we’re so glad everything met your expectations. Looking forward to your next visit!

Thank you so much for the 10/10 review! It was a pleasure having you, and we’re so glad everything met your expectations. Looking forward to your next visit!

Thank you for your kind review! We’re happy to hear you enjoyed the house and that our team was responsive throughout the rental process. We’d love to host you again!

Thank you for taking the time to share your positive experience with us, Paul. Your kind words mean a lot to us and we look forward to welcoming you back in the future.

Thank you so much for the 10/10 review! It was a pleasure having you, and we’re so glad everything met your expectations. Looking forward to your next visit!

Thank you for sharing your feedback. We’ve forwarded your concerns to our team, who will work on improvements to ensure a more comfortable stay for future guests.

Thank you so much for the 10/10 review! It was a pleasure having you, and we’re so glad everything met your expectations. Looking forward to your next visit!

Thank you for sharing your positive experience with us! We are glad to hear that the property was clean and everything was functional during your stay. Your satisfaction is our top priority, and it's great to hear that you will stay with us again. We look forward to welcoming you back for another wonderful stay with Nova Vacation Homes!

Thank you for taking the time to share your detailed feedback. We're glad to hear you enjoyed the spacious layout, comfortable beds, and that our communication met your expectations. We're sorry that several maintenance and housekeeping issues affected your stay. Since your visit, the pool concern has been addressed, and we've shared your comments regarding the flooring, sliding door lock, shower curtain, and other maintenance items with our operations team for repair and follow-up. Regarding the neighboring property's parking, we understand how frustrating that must have been. Unfortunately, parking at neighboring homes is outside of our control, but we appreciate you bringing it to our attention. Thank you again for your valuable feedback. It helps us improve the experience for future guests, and we hope to have the opportunity to welcome you back.

Hi Charlene, your kind feedback and review are much appreciated! Thank you for staying with us. We hope to host you again in the future!

Thank you so much for your positive review. We are so happy to hear that you enjoyed your stay. We welcome you to book with us again anytime! :)

We are so glad you enjoyed your stay with us, and that you are very pleased with our professional management! You are always welcome with us Lisa!

Thank you Nita! We would love to have you back!

Thank you for staying at our vacation home and taking care of it! We will advise the property manager to ensure the kitchen utensils are maintained at the optimal condition for our guests use. Look forward to having you back soon!

Thank you so much for your great review Sherrie! We are glad you enjoyed your stay here with us! Please know that we are dedicated to making your vacation as enjoyable as possible, and that if you have any concerns even regarding the resort, you are free to contact them or us! We are available 24/7 and would have promptly contacted the resort security and HOA should we be informed that your neighbors are unreasonably disrupting your stay. Thank you!

Thank you!

Thank you for sharing your feedback. We’ve forwarded your concerns to our team, who will work on improvements to ensure a more comfortable stay for future guests.

Thank you very much for your review and feedback Karen. We are glad to hear you enjoyed your stay at our home. Please know that our house is managed and maintained by a professional company--we very recently just upgraded this house before you stayed. Please also know that we are available 24/7 even during your stay, so you should definitely contact us when you have these types of questions/concerns. Our service team is very prompt and would have addressed and resolved all these issues for you immediately after you reported them to make your stay more enjoyable! Thank you!

Thank you so much for your positive review. We are so happy to hear that you enjoyed your stay. We welcome you to book with us again anytime! :)

Thank you for the honesty and transparency in your feedback. We will have to investigate the issues surrounding your stay since we take the utmost pride in the customer service we offer. Issues will arise from time to time, however, we are known for a very quick response time; evident from our business profiles on the various booking platforms. Additionally, our dedicated team and off-peak hours team are always willing and able to offer assistance to our guests. We are however sorry to hear that you feel this way and will look into possible contributing factors. We hope you otherwise enjoyed your stay and want to thank you nonetheless for choosing Nova Homes.

Hi Timmie, thank you for taking the time to write us a review. You are somewhat correct, we do have a cancellation policy which is carefully and clearly detailed to guests prior to and when they book. However we do evaluate each case and react accordingly. We cannot control how each guest treats our homes on top of the fact that the homes are quite heavily booked since we are just ending our busy peak season so wear and tear is expected from time to time. Additionally, we were not able to carry out our routine preventative maintenance as a result of the pandemic but have recently resumed. We sincerely apologize for the fact that this was your experience and hope you will afford us the opportunity to redeem ourselves now that normality has been restored. Thank you nonetheless for staying with us.

Thank you for sharing your feedback. We’ve forwarded your concerns to our team, who will work on improvements to ensure a more comfortable stay for future guests.